"The property has a stunning location and excellent staff. Our premiere suite was dated with poorly fitting doors in the kitchen units. The washer/drie ... " More
29 Mar 2023 by FOS
Dear Ed,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.
11 Oct 2019 by Kumanan
Thank you for the feedback. We appreciate it.
27 Dec 2019 by Front Office Supervisor
Dear Guest, Thank you for taking time to review your stay with us, we do appreciate your feedback! We are happy to hear that you enjoyed your stay with us. We are disappointed to hear that not all of the aspects of your stay was to your standards especially that the cleanliness did not meet your expectations throughout your stay. We will certainly forward your feedback to our management team to action accordingly. We do hope that this does not deter you from staying with us again as we do look forward to welcoming you back to Oaks Plaza Pier in the furture.
As a guest of Oaks Glenelg Plaza Pier Suites, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and laundry facilities are also featured at the luxury Oaks Glenelg Plaza Pier Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Adelaide hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Oaks Glenelg Plaza Pier Suites offers 183 air-conditioned accommodations with a safe and a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a shower and complimentary toiletries. Cots/infant beds (surcharge) are also available.
Room service is available.
An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
