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Grand Oasis Riviera

4.5 star property

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Photo gallery for Grand Oasis Riviera

A swimming pool with lounge chairs and thatched umbrellas, surrounded by palm trees and a clear sky.
A wooden deck with two beds under a thatched roof, overlooking the ocean.
An aerial view of a resort with a large swimming pool, beach, and ocean.
A spacious hotel room with a large bed, a sitting area with a table and chairs, a desk with a computer, a large window with a view of palm trees and a pool, and a separate bathroom with a bathtub.
A spacious lobby with a reception desk, seating area, and decorative lighting.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Free Wi-Fi

Explore the area

View in a map
Carretera Federal Chetumal Km 251, Akumal, QROO, 77780
  • Place, Riviera Maya Golf Club
    ‪3 min drive‬
  • Place, Aktun Chen
    ‪3 min drive‬
  • Place, South Akumal Beach
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪85 min drive‬

Room options

View all photos for Standard Room

A modern hotel room with a large bed, a flat-screen TV, a dining area with a view, and a balcony.

Standard Room

7.4 out of 10
Good
(16 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room

A modern hotel room with a large bed, a desk, a ceiling fan, and a view of the ocean.

Superior Room

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a bed, a desk, a TV, and a view of greenery outside.

Family Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard With Garden View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Garden View

  • Garden view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard With Ocean View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room Premium With Ocean View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Premium With Ocean View

  • Ocean view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Grand Oasis Riviera

Catch some rays on Grand Oasis Riviera's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Grand Oasis Riviera offers 195 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. This Akumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Oasis Riviera. During your stay, you'll be within walking distance of South Akumal Beach. You'll find features such as free breakfast, plus 3 outdoor pools and 6 restaurants.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Drinking and dining options include 6 restaurants, a coffee shop, 3 swim-up bars and 3 poolside bars
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to facials, hydrotherapy or hot stone massages at the spa
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a playground
  • Just a 5-minute drive from Akumal Beach and 10 minutes from Xel-Há Park
Grand Oasis Riviera is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Grand Oasis Riviera, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 6 bars/lounges. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a fitness centre. A complete renovation of Grand Oasis Riviera was completed in April 2023.

Smoking is allowed in designated areas at this 4.5-star Akumal hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 11:00 AM.
Grand Oasis Riviera has 6 restaurants on site.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (132 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Oasis Riviera

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.12 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and outdoor lighting
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number OHN1708307KA
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 1-device limit.

Property is also known as

Oasis Tulum Riviera Akumal
Grand Oasis Tulum Riviera Hotel
Grand Oasis Tulum All Inclusive

Grand Oasis Riviera Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 126 out of 357 reviews
Rating 8 - Good. 76 out of 357 reviews
Rating 6 - Okay. 70 out of 357 reviews
Rating 4 - Poor. 43 out of 357 reviews
Rating 2 - Terrible. 42 out of 357 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the chile entertaiment was good. The bar services were excelente.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Tevin

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and service was amazing!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

LESZEK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful, food great, not much of a beach.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

wanda

Liked: Cleanliness, staff & service, property conditions & facilities
The room, pool, ocean were very nice. Food was ok. Most of the staff was great. Nice break away.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Good food, friendly staff and clean rooms.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Alexa

Liked: Cleanliness
Properly is okay, not best beach location. Pleasant staff, okay food options.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Staff was pleasant. Room was clean. The food was good.
Stayed 7 nights in Feb 2026
Verified

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is verry old bath tub exploted when we open the water safety lock was gone saftybox didnt work I purchase the all inclusive drink sucked cheapest liquor when we c
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Great room and staff. Clean and secure grounds.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Nyomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great! The bar tender at the pool was amazing!! Food is excellent and lots of variety Really loved that you don't need to make reservations for any of the restaurants. I would go back here!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Jon

Liked: Amenities
Great stay, good food
Stayed 1 night in Mar 2025
Verified

8/10 Good

Lindsay

Liked: Staff & service, amenities
A week of fun! We were lucky enough to wake up every morning sound of waves from our oceanfront room. Staff were friendly, helpful and very accommodating while traveling with our 1 year old. Our room was a bit dated, and could have been cleaner but was fine for us. There was a musty smell, but I feel like this is hard to avoid in such a humid climate. We loved the food and variety of options the resort offered from authentic Mexican dishes to simply meals fit for our picky toddler. I enjoyed spending each morning with a yoga class provided by the wonderful fitness staff and a delicious coffee from the cafe. If you are looking for a smaller, family friendly resort, I recommend!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Luis Angel

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
It was my first time out of the country! I loved the experience, staff was super nice wish they spoke more english as some staff had a hard time trying to figure out certain words. It wasnt that big of a problem as i understand going to a different country with a different main language will be hard. Overall would definitely recommend it to friends and family or go again.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Mary-Rose

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was always good. Specialty restraurants were a hit miss. Always a long wait for seats. And understaffed. When checked into our room the mini bar was stocked , but some of the bottled water had already been opened. Put up do not disturb, but staff came in anyways. Uneven walk ways, plenty of tripping hazards . If you are under 40 this resort is not for you. It was really lacking in life. If you are a family with kids it is for you.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Susanne

Liked: Cleanliness, property conditions & facilities
The property environment was super nice, but the property was noticeably understaffed and guests were often left waiting for 20min + for service. The a-la-cart restaurants were nothing special often without desserts and again, they were understaffed and we would wait up to 40 min for a table and then another 20+ minutes before our beverage would come or we would even be able to place an order. Buffet was very good with good variety. Unfortunately wading into the ocean was difficult due to the number of large rocks just off shore. As pretty as the property was, it was secluded, nothing within walking distance and it wasn't worth the 1.5 hour drive from the airport. We won't be back
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach!
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Daniel Childs

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful place to take my family. Beautiful beach, great food and a wonderful staff.
Stayed 5 nights in Aug 2024
Verified

8/10 Good

MICHAEL

Liked: Property conditions & facilities
Food at the restaurants were amazing.
Stayed 6 nights in Mar 2024
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

Rinishaben

Liked: Amenities, property conditions & facilities
Food, it’s not like what supposed to be. No pizza all day long, No ICE Cream , not many veggies options. Quality of food very low. Same food every day. Buffet was the only option for people there.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are new and clean grounds are beautiful Mexican buffet was amazing beach smallish, but was enough in February
Stayed 1 night in Mar 2025
Verified

8/10 Good

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a great option if you are looking to avoid the spring breakers and are traveling with family. We have 2 small kids and it was great for a family. The room was very large and we had a ton of room, even after they brought in an extra twin beds for our kids. There is an adult only pool if you don't want to be around kids and several other pools. We spent most of our time in the pools and had a blast. There is a beautiful beach. They have a kid center that our kids absolutely loved. The only thing that would make it better is the food. The food was Ok. But what do you expect when trying to cater to a wide array of tastes. We only had 1 night with a bad experience at one of the restaurants where we showed at 6 and didn't get some of our food until 8. They blamed it on my son with an allergy. We ended up taking my son to the buffet because he didn't even get his food, though they said he was to blame. All in all, it is a good value for what you pay for.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Gabino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place!!
Stayed 3 nights in May 2024