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Best Western Plus Franklin Square Inn Troy/Albany

2.5 star property

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Photo gallery for Best Western Plus Franklin Square Inn Troy/Albany

Terrace/patio
Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout curtains, iron/ironing board, free cots/infant beds, Internet
Blackout curtains, iron/ironing board, free cots/infant beds, Internet
Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout curtains, iron/ironing board, free cots/infant beds, Internet
Suite, 1 King Bed, Non Smoking (with Sofabed) | Living area | 32-inch flat-screen TV with cable channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Laundry
  • Gym
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
One Fourth Street, Troy, NY, 12180
  • Place, Rensselaer Polytechnic Institute
    ‪3 min walk‬
  • Place, Troy Savings Bank Music Hall
    ‪5 min walk‬
  • Place, Russell Sage College
    ‪6 min walk‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(39 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(37 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Suite, 1 King Bed, Balcony, River View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only;with Sofabed)

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Suite, 1 King Bed, Non Smoking (Shower Only;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | Living area | 32-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Flat Screen Television, Desk, Wi-Fi

  • Sleeps 2

View all photos for 1 King Bed, Mobility Accessible, Roll in Shower, Pet Friendly Room, Non-Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

1 King Bed, Mobility Accessible, Roll in Shower, Pet Friendly Room, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Flat Screen Television, Refrigerator, High Speed Internet Access, Coffee Maker

  • Sleeps 2

Suite-2 Queen Beds, Non-Smoking, Sofabed, Dry Bar, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Sitting Area, Dry Bar, Shower Only

  • Sleeps 4

1 King Bed, Non-Smoking, Larger Room, Sofabed, High Speed Internet Access

  • Sleeps 4

2 Queen Bed Wifi Coffee Maker Hairdryer Iron and Ironing Board Non Smoking

  • Sleeps 4

2 Queen Beds, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Flat Screen Television, Refrigerator, High Speed Internet Access, Coffee Maker

  • Sleeps 4

King Suite with Sofabed and River View, Fireplace, Balcony

  • Sleeps 4

1 Queen Bed, Mobility Accessible, Bathtub, Pet Friendly Room, Non-Smoking, Full Breakfast

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, 2 Room, Sofabed, Dry Bar, SPA Shower

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Larger Room, Sofabed, Sitting Area, Microwave and Refrigerator, Wi-Fi

  • Sleeps 6

Accessible-1 King, Mobility Accessible, Roll In Shower, Wifi, Non Smoking

  • Sleeps 2

King Suite With Sofabed-Non Smoking

  • Sleeps 4

Standard King Room-Non-Smoking

  • Sleeps 2

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About this property

Best Western Plus Franklin Square Inn Troy/Albany

Hotel with free breakfast, 4-minute walk to Rensselaer Polytechnic Institute
This smoke-free hotel features a 24-hour fitness centre, a coffee shop/cafe and a business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Best Western Plus Franklin Square Inn Troy/Albany offers 88 air-conditioned accommodations with a hairdryer and an iron/ironing board. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Additionally, rooms include free toiletries and blackout curtains. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Plus Franklin Square Inn Troy/Albany gets high marks from our customers. During your stay, you're just a quick walk from Hudson River. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free full breakfast offered
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a business centre and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 4-minute walk from Rensselaer Polytechnic Institute and 7 minutes on foot from Troy Savings Bank Music Hall
  • Dogs welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site. Free breakfast is served. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. A 24-hour fitness centre, a terrace, and a vending machine are also featured at Best Western Plus Franklin Square Inn Troy/Albany. Self parking is free.

This Troy hotel is smoke free.

Guests are served a free full breakfast.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast
  • A coffee shop/cafe

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

BEST WESTERN PLUS Franklin Square Albany
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BEST WESTERN PLUS Franklin Square Inn Troy Albany
BEST WESTERN PLUS Franklin Square Troy Albany
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Best Western Plus Franklin Square Inn Troy/Albany Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1005 reviews
Rating 8 - Good. 281 out of 1005 reviews
Rating 6 - Okay. 71 out of 1005 reviews
Rating 4 - Poor. 45 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nuridiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Staff was courteous. Breakfast was really good.
Stayed 1 night in Aug 2025

4/10 Poor

Sacha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms had an unpleasant odour. We changed from the first but the second room was no better.
Stayed 1 night in Aug 2025

10/10 Excellent

Manuel

Stayed 1 night in Aug 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 2 nights in Aug 2025

8/10 Good

Dorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Its in a great location of downtown troy. Nice restaurants, shops, bakeries, etc
Stayed 3 nights in Aug 2025

10/10 Excellent

Yao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2025

10/10 Excellent

Pamela

Stayed 1 night in Aug 2025

10/10 Excellent

Ambily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

András

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night because we were visiting RPI. Everything was great!
Stayed 1 night in Aug 2025

10/10 Excellent

KARINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice front desk
Stayed 1 night in Aug 2025

10/10 Excellent

Colin, Hillsburgh

Stayed 1 night in Aug 2025

10/10 Excellent

ADRIENNE, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Beds were comfortable. Location is perfect for us. Will stay here again
Stayed 1 night in Aug 2025

8/10 Good

Leeann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great but beds not so comfortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nuridiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, staff was friendly and accommodating. Breakfast was versatile.
Stayed 1 night in Aug 2025

2/10 Terrible

Amy

Stayed 1 night in Aug 2025

10/10 Excellent

Maria, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

John

Travelled with family, Business traveller
Disliked: Amenities
Decent breakfast, rooms were noisy
Stayed 1 night in Aug 2025

10/10 Excellent

Rom, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Great stay at Best Western Plus Franklin Square Inn! The staff was very friendly and accommodating, and the hotel was spotless. The location is perfect—right in the center of Troy, close to everything. Highly recommend for anyone visiting the area.
Stayed 2 nights in Aug 2025

6/10 Okay

Kyle

Stayed 1 night in Aug 2025

2/10 Terrible

Rom, Colorado Springs

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. We arrived at 1 a.m. to find a transient outside the entrance, and there were no clear signs showing the lobby is on another floor. Staff made me feel like I was bothering them by checking in late. The room was the worst part—smelled like sweat and dampness, like a dirty locker room. It felt unclean, and I couldn’t even sleep worrying about bed bugs. I left the next morning and booked another hotel, even though this stay was prepaid. Not worth the money or the stress.
Stayed 1 night in Aug 2025

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and clean. Just what I needed after a long busy day of work and travel. I got some well needed rest.
Stayed 1 night in Aug 2025

8/10 Good

Shawn

Stayed 1 night in Aug 2025

8/10 Good

Kelly

Stayed 5 nights in Jul 2025

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed. Shower was nice. Nice tv and stations. Breakfast was good
Stayed 1 night in Aug 2025