See all properties

Grand Erbil Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Grand Erbil Hotel

Porch
Turkish bath/hammam
2 restaurants; breakfast, lunch and dinner served
Indoor pool
Standard Double Room | In-room safe, desk, iron/ironing board, free WiFi

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Sauranbaeva Str. 5, Almaty, 050-0011
  • Place, Panfilov Park
    ‪11 min drive‬
  • Place, MEGA Park
    ‪11 min drive‬
  • Place, Zenkov Cathedral
    ‪12 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪8 min drive‬

Room options

View all photos for Economy Double Room, No Windows

Economy Double Room, No Windows | In-room safe, desk, iron/ironing board, free WiFi

Economy Double Room, No Windows

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Superior Twin Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub | In-room safe, desk, iron/ironing board, free WiFi

Luxury Double Room, Jetted Tub

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom | In-room safe, desk, iron/ironing board, free WiFi

Basic Shared Dormitory, Shared Bathroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 3 Single Bunk Beds
  • Free Wi-Fi

Similar properties

Reception
Five Seasons Almaty
Bostandyk District
  • Parking included
  • Free Wi-Fi
  • Business services
  • Laundry room
4.4 out of 5, Excellent, 46 reviews
The price is €23
includes taxes & fees
7 Jun - 8 Jun
Five Seasons Almaty

About this property

Grand Erbil Hotel

This hotel features 2 restaurants, a full-service spa and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, 2 bars/lounges, a poolside bar and a sauna are on-site.
Grand Erbil Hotel offers 67 accommodations with a safe and complimentary bathrobes. This accommodation offers separate dining areas and includes kitchen islands. 70-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, slippers and hairdryers.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.
During your stay at Grand Erbil Hotel, you'll be close to Gabit Musrepov Kazakh Theatre for Children and Youth. Free breakfast, free WiFi in public areas and 2 restaurants are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Take a swim in the indoor pool
  • Indulge with massages at the spa
  • Services include a free children's club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a steam room, a sauna and a playground
  • 10 minutes by car from Green Bazaar and 10 minutes from Gabit Musrepov Kazakh Theatre for Children and Youth
  • Airport shuttle service available for a fee
Grand Erbil Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Grand Erbil Hotel. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Grand Erbil Hotel was completed in January 2023.

Smoking is allowed in designated areas at this 4-star Almaty hotel.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
Erbil – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Erbil

Things to do

  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free children's club
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 70-inch flat-screen TV with satellite channels

Food and drink

  • Kitchen island
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: KZT 5000.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 3000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 10000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Erbil Hotel Almaty
Grand Erbil Almaty
Grand Erbil
Grand Erbil Hotel Hotel
Grand Erbil Hotel Almaty
Grand Erbil Hotel Hotel Almaty

Grand Erbil Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 13 out of 80 reviews
Rating 8 - Good. 24 out of 80 reviews
Rating 6 - Okay. 14 out of 80 reviews
Rating 4 - Poor. 12 out of 80 reviews
Rating 2 - Terrible. 17 out of 80 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hostel with lots of amenities & good breakfast
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel and I would like to come back!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for one night

Good hotel for one night
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

ILIAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, nice people
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.
Verified

10/10 Excellent

Muzaffar

Liked: Staff & service, property conditions & facilities
Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m.
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
The restaurant was good and the personnel polite. The club was good too. The hotel reception and the room was horrible.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Leon

Liked: Cleanliness, staff & service, amenities
Wifi didn't work well Wouldn't print a boarding pass Spa is closed Noisy next to room
Stayed 1 night in Apr 2025
Verified

8/10 Good

SEKAR

Liked: Cleanliness, staff & service, property conditions & facilities
on over all it was ok and good.
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Puneet

Disliked: Property conditions & facilities
Filthy old property
Stayed 1 night in Oct 2024
Verified

8/10 Good

Jumpei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out around 3 am in the morning, so we couldn't enjoy the hotel well, but there is no problem. The reception staff welcomed us and responded to our early check-out.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had good spce area but need rerenovation.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Bilquis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very friendly
Stayed 4 nights in May 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely not

Worst hotel I've ever been to. Weird fines, unclean rooms, everything was broken or halfbroken. It was loud and unbearably hot at night. No idea how this could possibly be rated as a 4 star hotel. I don’t recommend.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Gintautas

Disliked: Cleanliness, property conditions & facilities
Strong sewage smell in bathroom. Low water pressure in bathroom.
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Ekaterina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

JEAN

Disliked: Cleanliness, staff & service
internet was very poor or none and room service was every other day
Stayed 9 nights in Feb 2023
Verified

2/10 Terrible

Begimai

Disliked: Amenities, property conditions & facilities
Didnt like it
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Sameer

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 2 nights and it was not the best experience. I noticed stains on the carpet and some of the blankets and towels. The bathroom was small and the bathtub with the shower curtains made it almost impossible to not spill water on the bathroom floor, yet they have a sign saying they’ll charge you 50,000 tenge for spilling water on the floor. The WiFi was so bad. Imagine after a long day hiking, you can hardly keep a phone call going with your family back home. The street seems a little sketchy, the view from window in our room was just some garbage dump below us. Not sure if it was staff or some local but always smoking outside and staring. The staff didn’t seem friendly either, not like the staff at other hotels who are very endearing.
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

Gregory

Disliked: Staff & service
Worst hotel I’ve ever stayed at. I had to be moved to three rooms because of problems. Two the air conditioning didn’t work. The phone didn’t work in any room. The restaurant at the hotel has dancing parties every night. They last until 3 in the morning on weekdays and five in the morning on weekends. We had to leave early because the staff stoke a pair of $900 earrings.
Stayed 22 nights in Oct 2024
Verified

2/10 Terrible

Arseniy

Disliked: Staff & service, amenities
Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felt scammed by the hotel

We felt almost robbed by the hotel on two occasions, leaving a bad taste. The more I think about it the more I felt we were part of a scam. We asked the hotel to order us a taxi. When it arrived we were told the price and confirmed it on the drivers phone with the email from the hotel listing the price (5000). When we returned the driver requested more (14000). No one at the hotel would help us or stand up for us. All five at reception just stood there watching this man shout at us threatening to call the police. I said he should. I didn't want to go to jail so Infront of all the staff handed over the cash. The driver then shook all there hands (they were clearly friends) and walked off. Afterwards the receptionist said "yea you paid too much". The second occasion was the hotels laundry service. Three pairs of socks, a Tshirt and a pair of boxers cost £12/€14/$15.
Verified

6/10 Okay

Shibahara

Disliked: Cleanliness, property conditions & facilities
ドミトリーなのにロッカーがない。インド人が私物を盗もうとしていた。
Stayed 11 nights in Sep 2025
Verified

10/10 Excellent

Takeharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適でした。
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

WON IN

Liked: Cleanliness, property conditions & facilities, room comfort
아침 식사가 먹을 것이 별로 없었다. 특히, 식빵을 발라먹을 흔한 과일쨈도 없었다.
Stayed 3 nights in Aug 2024