"فندق جميل من الخارج وضعيف من الداخل اولا يحتاج ادارة تتابع موضوع صيانة المبني ، ابواب خربانة مكيفات عطلانة اثاث قديم حقين النظافة لايقومون بشغلهم منا ... " More
30 Jun 2022 by Assem Amanbayeva
Dear Mr. Yang, First of all, we would like to thank you for choosing the hotel during your time in the city and specially for helping us with your comments to keep improving in every single detail. Nevertheless, we want to extend our most sincere apologies for the broken AC in your room. We inform you we will share your feedback with our maintenance team for them to carry out. To conclude, we wish we can host you once again in the future whenever your travel needs brings you back to Almaty and offer you an improved experience, you will not forget. Best regards. Assem Amanbayeva Guest Relation Manager
19 Aug 2022 by Assem Amanbayeva
Dear Mr. Perry.Greetings from Almaty! Thank you for having chosen the Rahat Palace Hotel Almaty during your trip to our town as well as for posting a great review regarding your stay among us. We are more than glad to know you have enjoyed a wonderful experience in Almaty. Our entire team is delighted to hear that the warm and personalized service highlighted your experience. High quality level is a must for us and searching for the excellence is our main goal. We hope you give us again the opportunity to provide you the best cares soon.Best regards.Assem AmanbayevaGuest Relation Manager
The property will be renovating from 28 March 2024 to 19 May 2024 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimise noise and disturbance.
Rahat Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 2368 square feet (220 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury Rahat Palace Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Almaty hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Rahat Palace Hotel offers 190 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch Smart televisions come with digital channels. Bathrooms include a bath, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Dzhambul – This restaurant specialises in international cuisine and serves breakfast and lunch.
Grill – This restaurant specialises in American cuisine and only serves dinner.
Tau Samal (seasonal) – This café specialises in Modern European cuisine and serves lunch and dinner. Open daily.
Yourt Bar & Lounge – This lobby lounge serves breakfast, lunch, dinner and light fare. Open 24 hours. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Rahat Palace Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, cash, mobile payments, Google Pay and Apple Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
