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Samal Resort & Spa

5.0 star property

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Photo gallery for Samal Resort & Spa

Sauna, body treatments, hydrotherapy, aromatherapy, hot stone massages
Lobby
Exterior
2 restaurants; breakfast, lunch and dinner served
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
548 Gornaya Street, Almaty, 050059
  • Place, Shymbulak Ski Resort
    ‪5 min drive‬
  • Place, Medeo
    ‪10 min drive‬
  • Place, Medeu Stadium
    ‪10 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

  • Mountain view
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Mountain view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • Mountain view
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite

Superior Suite | Living area | Flat-screen TV, DVD player

Superior Suite

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Apartment

Apartment | Hypo-allergenic bedding, minibar, in-room safe, desk

Apartment

  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Reception
Hotel Kazakhstan
Medeu District
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 341 reviews
The price is €95
includes taxes & fees
3 Jun - 4 Jun
Hotel Kazakhstan

About this property

Samal Resort & Spa

2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Samal Resort & Spa offers 29 accommodations with DVD players and minibars. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and bidets.

This Almaty hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Centre Samal. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Samal Resort & Spa, you'll be within walking distance of Shymbulak Ski Resort. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Roof Restaurant
  • Take a swim in the indoor pool
  • Treat yourself to aromatherapy, body treatments or Thai massages at Spa Centre Samal
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Shymbulak Ski Resort and 6 minutes from Medeo
  • Airport shuttle service available for a fee
Samal Resort & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Samal Resort & Spa. An airport shuttle (available on request) is available for a fee. Self parking is free.

This 5-star Almaty hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
Roof Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Samal Restaurant – This restaurant specialises in Eastern European cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Roof Restaurant
  • Samal Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Outdoors

  • In a national park
  • In the mountains
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Sauna
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 5 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Samal Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 9000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 6500 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 9000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Samal Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Samal Almaty
Samal Resort Almaty
Samal Resort Spa
Samal Resort & Spa Hotel
Samal Resort & Spa Almaty
Samal Resort & Spa Hotel Almaty

Samal Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 42 reviews
Rating 8 - Good. 17 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lazzat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 5 nights in Apr 2022
Verified

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, beautiful hotel very close to mountains

Great place with amazing view, in a walking distance to Medeo. My room was very nice, clean and in a good condition. There is spa and pool (which I didnt visit as prefered to walk to the mountains). The view from rooftop terrace is breathtaking. Having breakfast there was a pure pleasure. A 100% recommendation
Stayed 1 night in Apr 2022
Verified

8/10 Good

Michiel

Liked: Staff & service, property conditions & facilities, room comfort
Great and comfortable stay. Swimming pool needs a bit of repair here and there.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Liubov

Liked: Cleanliness, staff & service, room comfort

Отличное место для отдыха

Отель выбирали по максимальной доступности к курорту Чимбулак, но что б и в город можно было выехать в любое время. Отель довольно уютный, чистый, имеется СПА -комплекс, очень приятно после катания на лыжах , хорошо прогреться в сауне и поплавать в бассейне .Комнаты тёплые, убирают ежедневно. Завтраки обычные, но все необходимое есть. При заселении в нашей комнате был запах сигарет, т.к мы были с детьми, попросили комнату заменить, на ресепшн сказали комнат в наличии нет, поэтому пришлось пару дней проветривать комнату. В душевой и ванне забился слив и вода плохо уходила В общем , пребыванием остались довольны и если поедем ещё раз, то выберем этот же отель.
Stayed 5 nights in Feb 2021
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Au-delà des attentes.

Très bon établissement. Personnel toujours disponible et prévenant. Beau Spa avec piscine, jacuzzi, hammam et sauna. Petit déjeuner à volonté même si le choix est un peu limité. A faire.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень доброжелательный персонал, ухоженное здание.
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mountain resort, easy to get to and well managed and appointed.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
der Frühstück war nicht besonders gut, ansonsten ok
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay Ggggggoooooddddd Placereeeeeeeeeee
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay , again , at Samal

This was my 10th stay over last 9 years. Anybody visiting Almaty will like the hotel and Spa services. Great service and assistance by the hotel staff. Out of main town and in the mountains it has great views with a real get away feel .
Stayed 7 nights in Dec 2018
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities

Mountain Retreat

The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast.
Stayed 3 nights in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Insider Tip ! We will come again

Great Hotel, wonderful location in the middle if the mountains, friendly Staff Big rooms, clean and tidy, super spa
Stayed 5 nights in May 2018
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy getaway in Almaty

Went in the afternoon and stayed one night. Two couples surprised husband of another couple for his birthday. Had a great relaxing time, wonderful dinner, and a good night’s sleep.
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, relaxing hotel near the mountains.

We enjoyed our stay immensely. The spa was very relaxing, and the room was comfortable. Samal resort was a great place to enjoy the fall colors near Almaty city.
Stayed 1 night in Oct 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Poorly managed, very much short of 4 stars

In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups...
Stayed 4 nights in Sep 2017
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite Almaty hotel

Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again.
Stayed 7 nights in Jun 2017
Verified

8/10 Good

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mooie omgeving

Prima hotel
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, beautiful view, very good service
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel and spa in Almaty

This is a high end hotel and very nice but for some reason the beds are ROCK hard. Keep in mind.
Verified

8/10 Good

Константин

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

отличный горный отель!

на 4 +
Verified

6/10 Okay

Donna-Marie

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Picturesque location! Rock hard beds!

My room was a surprisingly spacious, beautifully furnished superior double with a very clean, well equipped. The downsides to the room were the lack of tea/coffee making facilities, the TV could only be watched in Russian (of which I understand very little!) and the bed was as hard as a concrete slab! The latter issue was rectified very efficiently by the very helpful gentleman at the front desk, Madi, who organised mattress pads for myself and my travel companion. The spa treatments were great but difficult to book, largely due to the language barrier! Dewi, in the spa, gave a great Turkish Massage and Ruslan, at the spa reception, was very professional, providing everything needed. A special mention is also required for the two young gentlemen who served us at breakfast and for room service, both were personable, polite and very helpful. The restaurant on the 5th floor was underwhelming. The Samal restaurant next door provided a much greater range and quality and was much more in keeping with the decor and atmosphere of the hotel. The hotel is located close enough to walk back from the gondolas at Medeu, which service the Shymbulak Ski Resort, and well worth the picturesque views along the way. Taxis to and from the city centre, and Medeu, were relatively expensive, but still significantly more reasonable than taxi prices in a European city. Overall, our stay was quite pleasant and worth a return visit.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Городской отель у подножья гор.

Персонал, обслуживание - отлично. Рекомендуем улучшить Кухню поменять матрасы (очень жесткие).
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent staff. They went out of their way to be sure I had everything I needed. It was a bit inconvenient to access but was manageable with taxi services. The location is quite peaceful.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best mountain resort within reach of Almaty

I stayed at this hotel for three days. Even though the resort is about 15 min taxi ride from downtown Almaty, its proximity to the Almaty ski resort and cable car, its crisp mountain air, and its outstanding service from front desk staffs like Khymkarian and Kharasan make the stay really memorable! Rooms are tastefully decorated with Islamic art reminiscent of a by -gone era of Kazakhstan! Room is large, comfortable and clean. Food at the Samal restaurant is as authentic as it can be and very delicious. Breakfast is a good mix of hot and cold dishes that tastes really good! Right in front of the resort, there is a bus stop that provides cheap and convenient transportation either further up the mountain or to downtown Almaty. http://www.tripadvisor.in/ShowUserReviews-g298251-d2703138-r309194574-Samal_Resort_Spa-Almaty.html#
Verified

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing time near the mountains

We had a wonderful time in Samal Resort & Spa. Nice and clean rooms, good restaurant and a peaceful basement for a very relaxing time. Just a few minutes by car from the Almaty center, and a few minutes walking from Gondola cableway to Shymbulak.