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Sure Hotel by Best Western Angouleme

3.0 star property

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Photo gallery for Sure Hotel by Best Western Angouleme

Desk, laptop workspace, blackout curtains, soundproofing
Restaurant
Restaurant
Reception
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
2, Rue Du Gond, Angouleme, Charente, 16000
  • Place, FRAC Poitou-Charentes
    ‪9 min walk‬
  • Place, Angouleme Paper Museum
    ‪2 min drive‬
  • Place, Château d'Angoulême
    ‪2 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

Desk, laptop workspace, blackout curtains, soundproofing

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Single Beds, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 3 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Superior Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Sure Hotel by Best Western Angouleme

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and a business centre.
Sure Hotel by Best Western Angouleme offers 27 accommodations with coffee/tea makers and a hairdryer. 32-inch LCD televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include portable fans and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Sure Hotel by Best Western Angouleme, you're just a quick walk from FRAC Poitou-Charentes. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a playground
  • 10 minutes on foot from FRAC Poitou-Charentes and a 2-minute drive from Angouleme Paper Museum
  • Cats and dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

Public spaces have free WiFi. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Sure Hotel by Best Western Angouleme. Self parking is free.

This 3-star Angoulême hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.
Sure Hotel by Best Western Angouleme has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 12 for adults and EUR 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Playground
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check in from 2:00 PM to 9:00 PM and 7:00 PM to 8:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (2:00 PM - 9:00 PM) and Saturday - Sunday (5:00 PM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed in January.

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 6 for children
  • Pet fee: EUR 5 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property's front desk is open during the following times:
  • Monday - Friday: 2:00 PM - 9:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Balladins Angoulême
Balladins Angoulême Angouleme
Balladins Angoulême Hotel
Balladins Angoulême Hotel Angouleme
Hôtel Saint Antoine Angouleme
Hôtel Saint Antoine
Saint Antoine Angouleme
Hôtel Saint Antoine
Sure By Angouleme Angouleme
Sure Hotel by Best Western Angouleme Hotel
Sure Hotel by Best Western Angouleme Angouleme
Sure Hotel by Best Western Angouleme Hotel Angouleme

Sure Hotel by Best Western Angouleme Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 124 out of 398 reviews
Rating 8 - Good. 177 out of 398 reviews
Rating 6 - Okay. 63 out of 398 reviews
Rating 4 - Poor. 22 out of 398 reviews
Rating 2 - Terrible. 12 out of 398 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very nice and helpful. Facilities were as advertised. Also, they were very kind to hold a large amount of our luggage for 6 hours after checkout to accommodate our travel plans.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lynne

Everything was excellent
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Verified traveller

One night to put up with it.

Not too bad but the car park is in a poor state and up the street from the hotel entrance .. which is not great when it is raining and you have to drag your luggage along uneven pavements and over bumps and potholes all while getting soaking wet.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

stephen

Liked: Cleanliness, property conditions & facilities, room comfort

Good luck

Totally disorganised. The hotel's pleasant enough, but it's a lottery whether or not you get the room you booked, or any room! Don't seem to have any booking process..
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

GREG

Liked: Cleanliness, staff & service, room comfort
The hotel was okay only. The bedding was comfortable and clean. Overall my room was clean however there was mold on the bottom of the shower curtain. The hot water in both sink and shower got to only the cool side of warm. The booking included parking however the hotel parking lot cannot accommodate more than a few cars and the streets nearby are very crowded. Front desk staff was very friendly. Would not be my first choice in the area.
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Ingrid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not pleasant at all!!!
Stayed 3 nights in Aug 2022
Verified

6/10 Okay

Catherine

Liked: Cleanliness
Disliked: Property conditions & facilities

Poor first impressions matter

Online booking. Confirmation information did not extend to necessary check in details but our arrival time was within the parameters of supposed manned reception. On arrival access was problematic and achieved only with the help of another visitor. Eventually one (extremely surly) staff member with poor attitude opened the door and dismissively pointed to envelopes containing the room keys before disappearing in a cloud of disinterest without providing the front door key code which the other guest had been provided with. The experience was unwelcoming and disconcerting and gave a poor impression of what by the following morning had been an ok experience.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Aline

Liked: Cleanliness
Disliked: Staff & service
Pas d'insonorisation
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, amenities
La taille de la chambre, la propreté et la salle de sport
Stayed 1 night in Feb 2026
Verified

4/10 Poor

edhem

Liked: Staff & service
Disliked: Amenities
Emplacement tres nul. Pas de parking. Pas de veilleur le soir. Quartier assez moche et pas tres bien fréquenté
Stayed 1 night in Jan 2026
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities
Très belles prestations
Stayed 1 night in Jan 2026
Verified

6/10 Okay

DENIS

Disliked: Property conditions & facilities
Literie et matelas des lits. Insonorisation des chambres et de l'hôtel en général. Le petit-déjeuner sous forme de buffet pourrait améliorer et plus copieux (plats chauds par exemple).
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

antoine

Disliked: Amenities
Chambre un peu vieillotte, beaucoup de nuisances sonore
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

PATRICK

Disliked: Cleanliness, amenities, property conditions & facilities
Pas d’accueil, la chambre ressemblait plus à un réfrigérateur qu’à une chambre. Chauffage bridé. Payer pour cette chambre n’est pas justifié et qu’expédia la propose est pire encore !!!!
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Pascal

Liked: Cleanliness
Chambre propre Accueil moyen sans plus
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oui tout était parfait y compris l'accueil de mon petit chien
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities
Ras
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Ronan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

nul !

La chambre est piteuse... une odeur horrible et un lit très très très mou...quatier nul et pas de quoi se garer...bref, je ne recommande pas.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Chrystelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon rapport qualité prix

Personnel sympathique, chambre confortable et propre (sauf les radiateurs plein de poussière, mais pas encore en service). Petit déjeuner correct avec tout ce qu'il faut. Je dois retourner à Angoulême en 2026 et je pense loger à nouveau dans cet hôtel.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

François

Liked: Cleanliness

Wifi beaucoup trop lent

Séjour d'affaires d'une nuit. Le wifi était inexploitable à cause d'un débit trop lent. Séjour en Août pendant les fortes chaleurs, il n'y a pas de climatisation, seulement un ventilateur d'appoint. Parking non réservé à l'hôtel. Il était complet alors que l'hôtel était presque vide... Sinon hôtel propre et confortable mais un peu vetuste.
Stayed 1 night in Aug 2025
Verified

8/10 Good

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking

Parking non privatif et pas très bien entretenu
Stayed 1 night in Jul 2025
Verified

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

proximité des quais

Tres bien pour une nuit, proximité des quais, chambres rénovées literie salle de bain partie commune, personnels chaleureux
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avis

Très bon rapport qualité /prix
Stayed 1 night in Apr 2025
Verified

8/10 Good

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuit de transit avant trajet tgv
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Un accueil excellent mais un rapport qualité prix franchement pas extraordinaire.
Stayed 1 night in Mar 2025