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Sure Hotel by Best Western Angouleme

3.0 star property

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Photo gallery for Sure Hotel by Best Western Angouleme

Desk, laptop workspace, blackout curtains, soundproofing
Children’s play area – outdoor
Front of property
Reception
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Laundry
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
2, Rue Du Gond, Angouleme, Charente, 16000
  • Place, The Comics Museum
    ‪15 min walk‬
  • Place, Château d'Angoulême
    ‪19 min walk‬
  • Place, Angouleme Cathedral
    ‪20 min walk‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

Desk, laptop workspace, blackout curtains, soundproofing

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 3 Single Beds, Non Smoking

Standard Room, 3 Single Beds, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 3 Single Beds, Non Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Superior Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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Exterior
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  • Parking included
  • Free WiFi
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4.1 out of 5, Very good, 339 reviews
The price is €68
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About this property

Sure Hotel by Best Western Angouleme

Riverwalk hotel with fitness centre and coffee shop/cafe
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and a business centre.
Sure Hotel by Best Western Angouleme offers 27 accommodations with coffee/tea makers and a hairdryer. 32-inch LCD televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include portable fans and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Sure Hotel by Best Western Angouleme, you're just a quick walk from FRAC Poitou-Charentes. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a playground
  • 10 minutes on foot from FRAC Poitou-Charentes and a 2-minute drive from Angouleme Paper Museum
  • Cats and dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

Public spaces have free WiFi. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Sure Hotel by Best Western Angouleme. Self parking is free.

This 3-star Angoulême hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:30 AM to 10:00 AM.
Sure Hotel by Best Western Angouleme has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:30 AM to 10:00 AM on weekends; EUR 10 for adults and EUR 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Playground
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check in from 2:00 PM to 9:00 PM and 7:00 PM to 8:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (2:00 PM - 9:00 PM) and Saturday - Sunday (5:00 PM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed in January.

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 5 for children
  • Pet fee: EUR 5 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property's front desk is open during the following times:
  • Monday - Friday: 2:00 PM - 9:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Balladins Angoulême
Balladins Angoulême Angouleme
Balladins Angoulême Hotel
Balladins Angoulême Hotel Angouleme
Hôtel Saint Antoine Angouleme
Hôtel Saint Antoine
Saint Antoine Angouleme
Hôtel Saint Antoine
Sure By Angouleme Angouleme
Sure Hotel by Best Western Angouleme Hotel
Sure Hotel by Best Western Angouleme Angouleme
Sure Hotel by Best Western Angouleme Hotel Angouleme

Sure Hotel by Best Western Angouleme Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 116 out of 370 reviews
Rating 8 - Good. 170 out of 370 reviews
Rating 6 - Okay. 57 out of 370 reviews
Rating 4 - Poor. 19 out of 370 reviews
Rating 2 - Terrible. 8 out of 370 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

One night to put up with it.

Not too bad but the car park is in a poor state and up the street from the hotel entrance .. which is not great when it is raining and you have to drag your luggage along uneven pavements and over bumps and potholes all while getting soaking wet.
Stayed 1 night in Jun 2025

4/10 Poor

Stanislav

Stayed 1 night in Nov 2024

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities

Poor first impressions matter

Online booking. Confirmation information did not extend to necessary check in details but our arrival time was within the parameters of supposed manned reception. On arrival access was problematic and achieved only with the help of another visitor. Eventually one (extremely surly) staff member with poor attitude opened the door and dismissively pointed to envelopes containing the room keys before disappearing in a cloud of disinterest without providing the front door key code which the other guest had been provided with. The experience was unwelcoming and disconcerting and gave a poor impression of what by the following morning had been an ok experience.
Stayed 1 night in Jun 2024

2/10 Terrible

Ioan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Rod

Stayed 2 nights in May 2023

6/10 Okay

GREG

Liked: Cleanliness, staff & service, room comfort
The hotel was okay only. The bedding was comfortable and clean. Overall my room was clean however there was mold on the bottom of the shower curtain. The hot water in both sink and shower got to only the cool side of warm. The booking included parking however the hotel parking lot cannot accommodate more than a few cars and the streets nearby are very crowded. Front desk staff was very friendly. Would not be my first choice in the area.
Stayed 1 night in Jan 2023

6/10 Okay

stephen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Good luck

Totally disorganised. The hotel's pleasant enough, but it's a lottery whether or not you get the room you booked, or any room! Don't seem to have any booking process..
Stayed 2 nights in Sep 2022

2/10 Terrible

Ingrid

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not pleasant at all!!!
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location for train station, quiet.
Stayed 2 nights in Aug 2021

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dec 2020 stay during Covid

very efficient with excellent attention during Covid, breakfast provided to the room well done.
Stayed 1 night in Dec 2020

6/10 Okay

Frank

Liked: Cleanliness, staff & service, room comfort

2 star

Stayed 1 night in Oct 2020

8/10 Good

keith

Liked: Cleanliness, staff & service
Good for travelers wanting a decent overnight stay
Stayed 1 night in Sep 2020

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

MP, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in tbe adjoining family rooms which was perfect for is and and our family woth 3 children.
Stayed 1 night in Aug 2020

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stop over

Great check in the gentleman could not have been more helpful. Breakfast was enough and set us up for next leg. Will use again
Stayed 1 night in Feb 2020

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just fantastic

Brilliant location stunning views and scenery. The staff are incredible and the food was outstanding. A great place to chill. Will be going back next year.
Stayed 1 night in Jun 2019

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stop

Easy to find friendly hotel. Nice bar down near the water. We arrived late so we had a pizza from dominos just up the road. Lovely breakfast in the hotel, comfortable room, friendly helpful staff. Lovely hotel
Stayed 1 night in Mar 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Very welcoming. Helpful, friendly owner. Nice hotel recently decorated.
Stayed 1 night in Jul 2018

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mature couple

Ideal location just outside the main town area but within walking distance. Lovely family run hotel,very quiet. Plenty of parking at site opposite hotel if unable to park in their car parK. Adequate breakfast of fresh products constantly refreshed. Only thing lacking for us was a lounge area to relax on an evening to have time out of your room.
Stayed 4 nights in Sep 2017

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nice hotel, noises location

The hotel itself was ok, but the area is very noisy being on a major road/roundabout. Impossible to keep your windows open overnight unless you wanted a 5 a.m wake up call.Breakfast was ok, staff were very friendly and helpful.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room just redecorated comfy bed
Stayed 1 night in Jul 2017