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Hotel Docklands

Property class: 3

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Photo gallery for Hotel Docklands

A modern hotel lobby with seating areas, a television, and a kitchen visible in the background.
A modern hotel room with a sofa, armchair, and a flat-screen TV.
A modern hotel room with a large window, a flat-screen TV, a sofa, and a small table.
A buffet with various food items, including fruits and cheeses, in a well-lit room with hanging lights and a sign for hot and cold drinks.
A modern building with multiple floors, large windows, and a parking area with cars and flags.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Kempischdok - Westkaai 84-90, Antwerp, 2000
  • Place, Port of Antwerp
    ‪3 min walk‬
  • Place, Museum Aan de Stroom
    ‪10 min walk‬
  • Place, Antwerp Market Square
    ‪4 min drive‬
  • Airport, Brussels (BRU-Brussels - National)
    ‪41 min drive‬

Room options

View all photos for Standard Double Room, Balcony

A hotel room with a large bed, a desk, and a balcony with a table and chairs.

Standard Double Room, Balcony

7.0 out of 10
Good
(4 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for City Double Room Single Use

A hotel room with a large bed, two bedside tables with lamps, a desk, a chair, a view of the city through a window, and a painting on the wall.

City Double Room Single Use

7.4 out of 10
Good
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a large bed, a sofa, a desk, and a TV.

Superior Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for City Twin Room

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a window with curtains.

City Twin Room

7.6 out of 10
Good
(4 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Room, 1 Queen Bed

A hotel room with a bed, a desk, a lamp, a TV, and a painting on the wall.

Economy Room, 1 Queen Bed

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Docklands

Along with a bar/lounge, this smoke-free hotel has conference space and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, express check-in and tour/ticket assistance.
Hotel Docklands offers 38 accommodations with a safe and a hairdryer. Beds feature Egyptian cotton sheets. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Antwerp hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Docklands, you're just a quick walk from National Museum of Customs and Excise. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 5-minute walk from Port of Antwerp and 11 minutes on foot from Museum Aan de Stroom
Hotel Docklands offers its guests a vending machine, tour/ticket assistance, and laundry facilities. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Hotel Docklands also features dry cleaning/laundry services, express check-in, and a front desk safe.

This 3-star Antwerp hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 19 per night); reservations required

Food and drink

  • Buffet breakfast available for a fee 7 AM to 10 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 21.50 for adults and EUR 11.50 for children
  • A bar/lounge

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 484 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 35

Special check-in instructions

The front desk is open Monday - Friday (6:30 AM - 10:00 PM) and Saturday - Sunday (7:30 AM - 11:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 35 per night.
  • Cots (infant beds) are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.58 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21.50 for adults and from EUR 11.50 for children
  • Nearby parking fee: EUR 19 per night(49 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 35 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 6:30 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

Property is also known as

Best Western Docklands
Best Western Docklands Antwerp
Best Western Hotel Docklands
Best Western Hotel Docklands Antwerp

Hotel Docklands Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 274 reviews
Rating 8 - Good. 120 out of 274 reviews
Rating 6 - Okay. 47 out of 274 reviews
Rating 4 - Poor. 14 out of 274 reviews
Rating 2 - Terrible. 6 out of 274 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Excellent clean quiet comfortable room. Good location.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel close to public transportation and tons of dining options.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Gus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd stay again, nice room affordable price
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Vanda

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at Docklands for 1 night to celebrate our engagement and got an upgraded room and some chocolates as a very nice gesture! The room was spacious and very well decorated. The breakfast was also very good with sufficient choice. The staff were really friendly!
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Robert

Liked: Staff & service
b
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean, quiet, great value. Free tea and coffee! We’ve stayed before and will do again.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

marcus

Liked: Staff & service
Disliked: Property conditions & facilities
The problem was there was an event in the city which drives the prices up what I do understand. Tha staff was very helpful and friendly. Nevertheless the room was a bit disappointing. Bed was good slept well It was clean but it looked run down No mini bar No coffee machine
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, good breakfast and clean rooms
Stayed 1 night in Jan 2025
Verified review

8/10 Good

André

Liked: Cleanliness, staff & service, amenities
Correct
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Aldo

Liked: Cleanliness, staff & service
Very nice location., suggestions: they need to bring bottle of water inside the rooms and need to control indoor climate or humidity, because there’s a lot of mosquitoes and insects.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Jez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with free coffee and pastries for breakfast - clean room - no parking for van due to height restriction
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were visiting some much-loved friends whom we had not seen in 7 years and Hotel Docklands was just around the corner from their flat. So it was extremely convenient. We enjoyed the quiet location and felt very safe. The staff were courteous, informative and helpful at all times and at all levels. Our friends have invited us back so we may well revisit your hotel which would be lovely.
Stayed 4 nights in May 2025
Verified review

8/10 Good

Hyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, facilities ok.staff friendly. Bit noisy outside. Parking limited.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Top service
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Stephen

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

O

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great service

Excellent service from the staff. Very nice entry system through the phone. Unfortunately the pillows were square and not comfortable. The mattress has no springs was just one big marshmallow. Once you sink in there's no escape.
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Katrin Soley

Liked: Staff & service
Ok
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. There wasn’t air conditioning but there was a fan and one of the windows had a fly net and had a security lock so it could be safely left open. We didn’t eat the breakfast but it looked nice. The app was very convenient so we could use the electronic key as well as the key card. The parking is secure and just across the road from the hotel. The area seemed very quiet but there was plenty of cafes and bars within walking distance. We ate at Las Manas a 10 minute walk away. I really recommend booking, the food and atmosphere was phenomenal.
Stayed 2 nights in Apr 2025
Verified review

4/10 Poor

Ruth

Disliked: Amenities
No air con and mosquito screen. When the window was open mosquitoes flew in. We were badly bitten. We had to keep the window closed so we were too hot. The fan was inadequate and noisy. I complained but was given a derisory refund of a breakfast. The room was too small for a double room.
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijk personeel. Prima kamer (badkamer wat klein). Ontbijtbuffet uitgebreid.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Radames

Liked: Cleanliness, staff & service, property conditions & facilities
Matelas trop usées et sans soutien, pas d'alcool dans l'hôtel le soir, pas de minibar, fenêtres et portes très fines le bruit passe
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Jens

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Superior Zimmer entspricht absolut nicht den Bildern auf der Website. Anstatt einer Sitzgelegenheit steht ein drittes Bett im Zimmer. Kein Balkon/Terrasse. Bad viel zu klein, selten geputzt. Haare in der Badewanne. kostenlose Badartikel versucht man vergeblich. Die schallisolierten Fenster sind leider gar nicht schallisoliert - Straßenlärm ist jederzeit gut hörbar. Zimmerreinigung findet nur statt, wenn das Personal Lust darauf hat und das war nicht häufig. Definitiv keine Empfehlung!
Bad mit eigenwilligem Spiegel
Superior Zimmer mit separater "Sitzecke"
Bad "Superior Zimmer"?
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Nicolas

Liked: Cleanliness, staff & service
Chambre correcte et propre et personnel aimable,petit déjeuner copieux
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Femke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles verliep heel erg vlot. Mooie, nette kamer, heerlijk bed! Blij dat ik een bad kon nemen!
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Werner

Liked: Staff & service
Dringend renovatie nodig.
Stayed 2 nights in Sep 2025