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Heritage Hotel

3.0 star property

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Photo gallery for Heritage Hotel

2 outdoor pools, pool loungers
Buffet
Property entrance
Staircase
Banquet hall

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Galwala Road, Pothanegama, Anuradhapura, 50000
  • Place, Isurumuniya Vihara
    ‪5 min drive‬
  • Place, Sri Maha Bodhi
    ‪6 min drive‬
  • Place, Ruwanwelisaya
    ‪7 min drive‬

Room options

View all photos for Superior Room

Superior Room | Premium bedding, minibar, desk, blackout curtains

Superior Room

  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Premium bedding, minibar, desk, blackout curtains

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

Premium bedding, minibar, desk, blackout curtains

Deluxe Triple Room

  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, desk, blackout curtains

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, minibar, desk, blackout curtains

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Quadruple Room

  • Garden view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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  • Parking included
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4.2 out of 5, Very good, 16 reviews
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About this property

Heritage Hotel

This hotel features 2 outdoor pools, a full-service spa and a restaurant. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Heritage Hotel offers 46 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. Televisions come with premium cable channels and first-run films. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
During your stay at Heritage Hotel, you'll be close to Isurumuniya Vihara. Free WiFi in public areas, free self-parking and free train pick-up service are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy garden views while dining at Manel
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a playground and bicycles to rent
  • Just a 5-minute drive from Isurumuniya Vihara and 7 minutes from Mirisawetiya Stupa
  • Free train station pick-up shuttle service
Heritage Hotel offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Spa services, a terrace, and barbecue grills are also featured at the family-friendly Heritage Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Anuradhapura hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 9:30 AM.
Manel – Overlooking the garden, this restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free train station pick-up shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 9:30 AM for a fee: USD 8 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Manel

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (76 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch TV with premium cable channels
  • First-run films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 11 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 50.91
  • New Year's Eve (31 December) Gala Dinner per child: USD 50.91 (from 6 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 8 for adults and from USD 8 for children
  • Airport shuttle fee: USD 95 per room
  • Airport shuttle fee per child: USD 95
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Heritage Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6 AM - 11 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Heritage Anuradhapura
Heritage Hotel Anuradhapura
Heritage Hotel Hotel
Heritage Hotel Anuradhapura
Heritage Hotel Hotel Anuradhapura

Heritage Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 70 reviews
Rating 8 - Good. 24 out of 70 reviews
Rating 6 - Okay. 14 out of 70 reviews
Rating 4 - Poor. 13 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Iris

Stayed 3 nights in Dec 2025

8/10 Good

A

Stayed 2 nights in Dec 2025

8/10 Good

Chathuri

Stayed 1 night in Jul 2025

6/10 Okay

Kaushalya

Travelled with family and small children
Staff were Friendly and nice. Outside the property is nice. Food is good. We got a room in ground floor overlooking a neighbor house. Fence only had few trees and some sort of a roofing material (takaran sheets). People are constantly walking by the room and looking inside. Because of it, we were unable to leave the blinds open. Hotel is run down, old age shows in room and bathroom. Bathroom fan was loud and my son was scared to go in . I had to ask for extra TP. I had 1/10 of a TP roll and 1/2 TP roll to start. Horrible room. We were unable to figure out how to operate the TV. Two remotes should come with an instruction manual. It’s an ok place to stay. For the price, not worth it.
Stayed 1 night in Jun 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Heritage is set in a fabulous location, in magnificent grounds on the edge of a lake, peaceful and comfortable. Yet in easy reach of the Sacred City. The staff were helpful and breakfasts superb.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mike

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Sunil

Liked: Cleanliness, staff & service
Great staff and good service. Property not well maintained
Stayed 1 night in Sep 2024

8/10 Good

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It looked like Heritage Hotel had seen better days. The staff were good and helpful. The first night the electronic door lock would make the kind of noise it made when in opening mode. Staff fixed it by disabling the lock to be purely mechanical.
Stayed 2 nights in Aug 2024

10/10 Excellent

Milo, Burnsville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed for 2 nights. Food was great for a 3 star place. The staff was very friendly and helpful. It's an old hotel but great location. The walk around the lake is beautiful.
Stayed 2 nights in Mar 2024

4/10 Poor

Narendra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is great. They are accommodating and attentive. We had no problems with the staff at all. However, this hotel is old and has not been updated or even maintained properly. The carpeted rooms smell so bad. We had them move us from our initial room because of the carpet smell to another that was only slightly better. The carpets are old and pulling up at the corners The bathrooms dont seem to be cleaned thoroughly between guests. The shower glass is cloudy with hard water stains. The sink and surround was also dirty with water spots. The paint is stained and the walls look dirty. The toilet had a ring of filth at the water line. The mattress was so hard and uncomfortable The dining area had peeling wallpaper and old paint. The food is below average at best. Each meal was disappointing. No taste and bland. We left early because we had enough, we booked for 3 days and stayed only for 2 days. We booked another hotel and completed our vacation. Overall I would NOT recommend this hotel to anyone, until issues above are fixed. We also met senior management who described why the hotel in such condition, seems excuses to us, but if you are opening for business then the property should be in a good condition.
Stayed 3 nights in Jan 2024

6/10 Okay

Ellis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Perfect location but a little run down

The Heritage is in a fantastic location, right on the lake and only a short Tuk-Tuk ride from the historic sites. We were greeted with friendly staff who were helpful. However we felt the place was a little run down and not very clean.
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort

Good base to explore the city.

This is quite a large hotel, but not many guests were staying when we were there. The rooms were well loved but clean. The service was great and the staff were happy enough to open up the pool bar and sports bar for us to have a pre dinner drink. The staff even organised for us to hire bikes, so we could ride around the lake and visit the temples. The pool was great for a cool down at the end of the day. There is not much in the way of restaurants around the hotel, but the food in the hotel is delicious and affordable.
Stayed 2 nights in Mar 2023

8/10 Good

Renisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Indika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Rajiv, Colombo

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Swimming Pool was not in operation (I booked this hotel mainly because of the Swimming Pool). The Minibar was not working (when complaining, they came and told it was working even though it was not getting cold). It was a wet bathroom as the water splashes out of the shower cubicle. Even though I checked-in at 9pm I was asked to leave at noon or pay Rs.2,500 for every hour I stay.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location by the lake. The rooms were spacious and very clean. The bathroom was clean but there was a small water leak. I only stayed for one night and did not bother asking them to fix it. Did let them know there was a leak when leaving and they were very sorry about it and asked why i did not let them know earlier.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Felt this hotel has great potential as the grounds are beautiful and the lobby is as well. The pool was great although it had a poolside bar but no one attending it. The room was spacious but very worn as well as the towels and bedding. It was clean enough. The bathroom had a very strong odor - not sure if it was an air freshener but it was very overwhelming. The food was average. The service was friendly. But was just disappointed for the missing upkeep of this hotel
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Breakfast was bad. Room was ordinary. Staff did not details about the town
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is rundown and needs an upgrade.The front desk staff were helpful.The food was good.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom was corroded and stank. Room was a bit dusty.
Stayed 1 night in Dec 2018