Hollywood Mirage - Excel Hotels & Resorts

3.5 star property

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Photo gallery for Hollywood Mirage - Excel Hotels & Resorts

2 outdoor pools, pool umbrellas, pool loungers
Reception
Property grounds
Buffet
Fitness studio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle Sierra Nevada, sn, Arona, Santa Cruz de Tenerife, 38650
  • Los Cristianos Beach
    ‪19 min walk‬
  • Las Vistas Beach
    ‪4 min drive‬
  • Siam Park
    ‪4 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪12 min drive‬

Room options

Apartments 2 Bedrooms vista mar (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Single Beds

Apartments 2 bedroom vista mar (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

Apartments 1 bedroom vista mar (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

Apartments studio vista mar (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartments 2 Bedrooms vista mar (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartments 1 bedroom vista mar (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment studio vista mar (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment 2 bedrooms vista mar (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

Apartment 1 bedroom vista mar (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment 2 Bedrooms vista mar (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

Apartment 2 Bedrooms vista mar (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartament 2 Bedrooms vista mar

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Single Beds

Apartament 1 bedroom vista mar

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment 1 bedroom vista mar (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment 1 bedroom vista mar (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

Apartament studio vista mar

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

Apartment 2 bedrooms (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment 1 bedroom (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment 1 bedroom (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment 1 bedroom (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment 2 bedrooms (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment studio (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment studio (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment 1 bedroom (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment 1 bedroom (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment 2 bedrooms (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

Apartment 2 bedrooms

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Single Beds

Apartment 1 bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Single Sofa Bed

Apartment studio

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

Similar properties

About this property

Hollywood Mirage - Excel Hotels & Resorts

Suburban aparthotel with 2 outdoor pools and full-service spa
Along with 2 outdoor pools, this aparthotel has a full-service spa and a restaurant. Free WiFi in public areas, a free area shuttle and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Each apartment provides a flat-screen TV with satellite channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a balcony and a coffee/tea maker. Limited housekeeping is available.
Hollywood Mirage - Excel Hotels & Resorts offers 335 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries.

This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hollywood Mirage - Excel Hotels & Resorts. During your stay, you'll be within walking distance of Los Cristianos Beach. Free WiFi in public areas, a free area shuttle and 2 outdoor pools are available. This comfortable aparthotel has 335 apartments. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a balcony and a flat-screen TV
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • Guests have great things to say about the pool and the helpful staff
  • Just a 3-minute drive from Los Cristianos Beach and 6 minutes from Siam Park
  • Free local-area and beach shuttle service
Hollywood Mirage - Excel Hotels & Resorts offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A library, a terrace, and a complimentary children's club are also featured at the family-friendly Hollywood Mirage - Excel Hotels & Resorts.

Smoking is allowed in designated areas at this 3.5-star Arona aparthotel.

For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 11:00 AM.
Hollywood Mirage - Excel Hotels & Resorts has a restaurant on site.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Beach

  • Sandy beach nearby
  • Beach loungers
  • Beach umbrellas
  • Free beach shuttle

Pool/Spa

  • 2 outdoor pools
  • Full-service spa
  • Massage
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • Free area shuttle
  • Free beach shuttle

Family friendly

  • Baby bath
  • Bed rails
  • Children's games
  • Children's pool
  • Free children's club
  • Highchair
  • Stair gate

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 8:30 AM to 11:00 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Library
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In the suburbs

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 335 units
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 6.5 for children
  • Housekeeping is available for an additional fee and varies based on unit size
  • In-room safe fee: EUR 12 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
Property Registration Number A38083101

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

Hollywood Mirage - Excel Hotels & Resorts Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 341 out of 782 reviews
Rating 8 - Good. 305 out of 782 reviews
Rating 6 - Okay. 93 out of 782 reviews
Rating 4 - Poor. 28 out of 782 reviews
Rating 2 - Terrible. 15 out of 782 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Deborah L

Travelled with partner
Liked: Cleanliness
Staff were great to deal with!! They go above and beyond to assist you. The building(s) really need some TLC.
Stayed 10 nights in Feb 2025

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel spacious 2 bedroom apartment
Stayed 4 nights in Feb 2025

6/10 Okay

Graham

Disliked: Cleanliness, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay friendly staff. Spacious clean apartment with good balcony. Very good breakfast choice but hot food not the warmest. Hilly walk back from main strip, but we were aware of this , however hotel bus provided if required.
Stayed 7 nights in Feb 2025

8/10 Good

Natalia

Room and bathroom need refreshment. You can hear every sound from other rooms. Very noisy in the evening. Sauna additionally payed.
Stayed 3 nights in Feb 2025

8/10 Good

Kirsten

Disliked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Bethany

Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2025

8/10 Good

Rishi

Liked: Cleanliness, property conditions & facilities
It was disappointing to see that the rooms didn’t have drinking water
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

60% satisfied

Stay was ok, wasn't able to check in the first day due to flught issues had to come in the following day, tried to see if a night unused could be refunded but no all booking fees was charged. The room came with a 2 single bed when its just one guest instead of a Queen size bed. The lodge environment smells of cleaning detergent not very good for someone with breathing issues. Food was just ok nothing spectacular.
Stayed 3 nights in Feb 2025

6/10 Okay

Deborah L

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff are very friendly and accommodating, went above and beyond to assist us during our stay. The overall property really needs some TLC, this is something that needs to be rectified by ownership, owners need to reinvest $$ back into the property. The rooms really needs to be updated with paint, plaster, tiling, new beds, new sofas, etc.
Stayed 2 nights in Feb 2025

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Loved it will definitely be back , great atmosphere friendly spotlessly clean
Stayed 6 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great hotel and was upgraded on arrival, some issues with a faulty shower but other than that amazing place.
Stayed 4 nights in Dec 2024

8/10 Good

Pattareewal

Travelled with family
Liked: Room comfort
Stayed 7 nights in Feb 2025

2/10 Terrible

Katarina, Carlisle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One advice - AVOID THIS HOTEL This hotel has its best times well over. Outdated rooms, furniture and equipment are not its biggest problem though. The "cleanliness" is appaling. I have never seen a hotel room this unkempt and filthy. No surprise it's a paradise for cockroaches - the one in our bathroom was a really good size. Housekeeping is non-existing in this "hotel" (hostel would be more appropriate although I think that even hostels have better hygiene standards than this "4* hotel"). I think the housekeepers just wipe all rooms and floors with one and same mop/cloth as after the "cleaning" (occurs once a week) there were even more varieties of hair and dirt than before (I initially cleaned the room myself (and especially the bathroom) after our arrival as it was not possible to stay there otherwise) so I had to clean again after the cleaners' visit. Having seen other reviews with exactly the same theme, I understood that complaining was futile. Even my two sons (11 and 10) who are certainly not the tidiest people in the world noticed the dirty bathroom sinks and kitchen counter shortly after we arrived. Nothing could ever outweigh this. Besides this, the hotel is old, half of the furnite is broken or falling apart, staff at the reception are superslow and not very helpful and the bathroom was really small (and sooo dirty!) considering the size of the whole room. Beds on wheels are just a cherry on the top of this disaster mirage.
Stayed 6 nights in Feb 2025

6/10 Okay

Peter

Liked: Room comfort

Very poor breakfast.

Overall it was comfortable with a spacious apartment and a nice terrace. There were sufficient sunbeds by the pools. The free shuttle bus to the beach was useful as it's a steep clime back to the hotel. However the breakfast was a bun fight, constantly running out of cups, plates, food, drinks, the cooked food was cold. It was positively dangerous by the hot water ern as it was flooded and was an electrical extension in the water !
Stayed 11 nights in Feb 2025

4/10 Poor

David

Disliked: Property conditions & facilities
Stayed 14 nights in Jan 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, amenities, property conditions & facilities
Lovely , but location wise very uphill
Stayed 3 nights in Feb 2025

2/10 Terrible

Steve

Disliked: Cleanliness, room comfort

Worst hotel room I have ever stayed in.

Stayed 4 nights in Feb 2025

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff, clean rooms really good sized and well equipped. Beds very comfy. Good pool area, bar prices good. Free bus to and from beach with friendly drivers. We would definitely stay here again. Thank you Darrell & Sarah
Stayed 7 nights in Jan 2025

10/10 Excellent

Anne Marie

Travelled with group
Liked: Cleanliness, room comfort
Excellent no complaints
Stayed 6 nights in Feb 2025

10/10 Excellent

Esmat Zerin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time over there. Nice apartment
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

A nice, safe hotel.

Lovely hotel but the late check in and early check out times need adjusting to match other hotels. 5 pm is very late and 11 a bit early!
Stayed 2 nights in Feb 2025

10/10 Excellent

neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for a week and absolutely loved it. The staff were extremely friendly and helpful and the Hotel itself was so clean with lots of facilities. The apartment was really spacious with an open plan kitchen diner lounge area. Again all very clean and welcoming. The food in the hotel was really nice and plenty of choice. Would highly recommend a stay for either a couple or family.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ingrida

Liked: Room comfort
Stayed 6 nights in Feb 2025