6/10 Okay
Sajad
Travelled with partner
20 Oct 2025
Liked: Cleanliness
Disliked: Staff & service
Not what I expected from a Sotherly Hotel, managed by OTH Hotels Resorts. First impression walking in was amazing. We were celebrating our wedding anniversary, the young lady who checked us in did not recognize that, not what I was expecting. Easy checkin otherwise. Went up to the room, instantly felt the temperature difference between the hallway and our room. Turned the thermostat down and the room temperature remained the same throughout the night. Not unbearable, but warmer than I would like it. We were expecting to see something simple as an acknowledgment that we were celebrating our anniversary, like a simple hand written note. However there was nothing. We requested maintenance the next morning about our room temperature through the text messaging that they asked us to communicate through and all we got was a “sure” and no follow up. Needless to say no one ever came to fix the air. We stayed 3 days 2 nights and we never saw house keeping. You can tell the room needed some TLC. The floor needs to be replaced and the blinds need to be updated. The TV’s in the room had very outdated controllers. All you could do was scroll channels, no easy way to see a TV guide or put the channel in that you wanted because of a delay. The valet staff was super friendly. Much nicer than the front desk. When checking out this morning, there were 2 young ladies talking to one another when we approached. Neither one acknowledged us until I pulled out my hotel key card and said I was ready t
Sajad
Stayed 2 nights in Oct 2025