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Holiday Inn Express Auckland City Centre by IHG

4.0 star property

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Photo gallery for Holiday Inn Express Auckland City Centre by IHG

Free daily continental breakfast
Exterior
View from room
Minibar, in-room safe, laptop workspace, blackout curtains
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Gym
  • Laundry

Explore the area

View in a map
Corner Wyndham & Albert Streets, Auckland
  • Sky Tower
    ‪3 min walk‬
  • SkyCity Casino
    ‪3 min walk‬
  • Auckland Ferry Terminal
    ‪8 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed (with Free Breakfast)

9.0 out of 10
Wonderful
(30 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room (with Free Breakfast)

  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 Queen Bed, Accessible (with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible (with Free Breakfast)

9.4 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed (with Free Breakfast)

9.4 out of 10
Exceptional
(93 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room (Upgraded with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room (Upgraded with Free Breakfast)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Harbour View (with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Harbour View (with Free Breakfast)

8.8 out of 10
Excellent
(9 reviews)
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Harbour View (with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Harbour View (with Free Breakfast)

9.2 out of 10
Wonderful
(21 reviews)
  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Harbour View (with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Harbour View (with Free Breakfast)

8.4 out of 10
Very good
(15 reviews)
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, City View (Super King, with Free Breakfast)

Standard Room, 1 King Bed, City View (Super King, with Free Breakfast) | Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, City View (Super King, with Free Breakfast)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (with Free Breakfast)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds (with Free Breakfast)

9.2 out of 10
Wonderful
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Auckland City Centre by IHG

Eco-certified hotel with free breakfast and fitness centre
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a coffee shop/cafe and laundry facilities are on-site.
Holiday Inn Express Auckland City Centre by IHG offers 294 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express Auckland City Centre by IHG. During your stay, you're just a quick walk from Queen Street Shopping District. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy Italian cuisine while dining at Mozzarella & Co.
  • Amenities include a front desk safe, 3 meeting rooms and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Queen Street Shopping District and 4 minutes on foot from Sky Tower
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

There are 3 meeting rooms available. The eco-certified Holiday Inn Express Auckland City Centre by IHG also features a fitness centre, laundry facilities, and a front desk safe.

Smoking is allowed in designated areas at this 4-star Auckland hotel.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Mozzarella & Co. – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Bar Albert – This bar only serves light fare. Open selected days.
The Great Room – This café serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (NZD 59 per night); discounts available

Food and drink

  • Free continental breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Albert
  • Mozzarella & Co.
  • The Great Room

Things to do

  • Gym

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 19 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 1.9 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: NZD 59 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.9 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Express Auckland City By Ihg
Holiday Inn Express Auckland City Centre by IHG Hotel
Holiday Inn Express Auckland City Centre an IHG Hotel
Holiday Inn Express Auckland City Centre by IHG Auckland
Holiday Inn Express Auckland City Centre by IHG Hotel Auckland

Holiday Inn Express Auckland City Centre by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 566 out of 907 reviews
Rating 8 - Good. 246 out of 907 reviews
Rating 6 - Okay. 59 out of 907 reviews
Rating 4 - Poor. 15 out of 907 reviews
Rating 2 - Terrible. 21 out of 907 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff are friendly
Stayed 3 nights in Jun 2025

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional, clean, and reasonably priced
Stayed 5 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam is great and very helpful , accomodating, friendly manager. above and beyond service.
Stayed 3 nights in May 2025

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds. Clean rooms, hallways and breakfast area. Location makes it easy to get to the nearest restaurant or grocery store. Staff are friendly and helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff on arrival. Had all details ready to go, even though booked through third party service. Made to feel welcome from the start.
Stayed 1 night in May 2025

10/10 Excellent

Mes

Stayed 3 nights in May 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is perfect

Breakfast is good. It was a safe place to stay. Near the shopping centre and the seaside.
Location is safe and at the city centre.
Stayed 3 nights in May 2025

8/10 Good

Karen

Stayed 3 nights in May 2025

10/10 Excellent

Sheila

Stayed 1 night in May 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent buffet breakfast , very clean and staff amazing . A very comfortable stay and housekeeping very good
Stayed 5 nights in May 2025

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round excellent We went to bar for drinks very poor selection
Stayed 3 nights in May 2025

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Jesusa

Stayed 2 nights in Feb 2025

10/10 Excellent

Jeff

Stayed 1 night in May 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

Great location. Close to dining and shopping. Short walk to the Sky Tower or even the water for other food and shopping. Not far from airport, 25-30 mins.
Stayed 2 nights in May 2025

10/10 Excellent

Tanu

Stayed 3 nights in May 2025

8/10 Good

Anuja

Liked: Cleanliness, staff & service
Good place, nice staff and comfy beds.
Stayed 3 nights in Mar 2025

10/10 Excellent

Taulago, Puyallup

Travelled with family
Liked: Amenities
Parking downtown Auckland sucks. Especially late at night.
Stayed 8 nights in Apr 2025

10/10 Excellent

Martin, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, Guarav; the manager was very attentive and genuine. I would stay here again.
Stayed 6 nights in May 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Improvements to the current stay

I recently stayed at the Holiday Inn City Hotel in Auckland, and while there were some positive aspects, there were also several disappointments that affected my overall experience. First, the room was clean and well-maintained, which is always a plus. However, there was an unpleasant smell in the shower that detracted from the comfort of the stay. It would be great if the hotel could address this issue to enhance the experience for future guests. The food at the hotel was tasty, but I was surprised to find that there were no options available on the kid’s menu. When we ordered food for our children, we were charged the standard adult portion. If I hadn’t noticed this on the bill, it would have gone unaddressed, which is not ideal for families traveling with kids. Additionally, several drinks from the menu were unavailable. This led to the inconvenience of having to upgrade to a bottle and mix it ourselves, which was not the experience we anticipated. Breakfast was another letdown. The selection was limited, and the quality did not meet expectations. It felt quite poor and lacking in flavor, which was disappointing given the importance of a good start to the day. In summary, while the cleanliness of the room was commendable, the issues with the shower smell, lack of a kid’s menu, unavailable drinks, and unsatisfactory breakfast left much to be desired. I hope the hotel can improve on these areas for a more enjoyable stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark Oswin, Murrumbeena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 4 nights, it was my birthday, the staff at the reception was very nice, friendly and helpful. Staff in the breakfast area were not so friendly and helpful, even though, my order was made by the staff at front desk and when I tried to explain that my order was made 24 hours in advance, the staff pretended that she did not understand what i was saying, I tried for about 5 minutes explaining that my breakfast order was made by the reception staff. The cacausian male on the floor stepped in and advised her to go into the kitchen and ask the Chef. The cacausian male was very nice and friendly the females in the breakfast area were not. one female staff keep telling me that the chef don't be onsite, which was ridiculous but when i walked away she consented to a request from another guest and give her a number to hold while her request is being prepared, they were looking at faces. I would stay there again, great place to stay and location is great. Regards Mark G
Stayed 5 nights in Apr 2025

10/10 Excellent

Rosario

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was perfect! I have low scored the cleaners because our room has never been dusted or hovered. A part from that everything has been perfect! Great breakfast. Spotless buffet. All waiting staff very efficient use clean as you go, and they are very helpful! I also want to thank Pam from the reception this morning as she helped me so kindly to contact our shuttle service even if I already had checked out. She also was very helpful sorting my room key as I was up and down all the lifts trying to get to my floor. Thank you Pam. Please acknowledge the fact that Pam has helped in such a calm and friendly way, when I was so stressed.
Stayed 5 nights in May 2025

10/10 Excellent

Hendry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 2 nights in May 2025

10/10 Excellent

Shineen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice hotel and good breakfast. Good location
Stayed 3 nights in May 2025