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Pullman Auckland Hotel & Apartments

5.0 star property

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Photo gallery for Pullman Auckland Hotel & Apartments

1 bedroom, premium bedding, minibar, in-room safe
Terrace/patio
1 bedroom, premium bedding, minibar, in-room safe
Apartment, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Queen Street Shopping District
    ‪5 min walk‬
  • Place, Spark Arena
    ‪6 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior King Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior King Suite

  • Sleeps 2

View all photos for Deluxe King Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Queen Suite

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Queen Suite

  • Sleeps 2

View all photos for Superior Executive King Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Executive King Room

  • Sleeps 2

View all photos for One Bedroom Apartment

1 bedroom, premium bedding, minibar, in-room safe

One Bedroom Apartment

  • Sleeps 2

View all photos for One Bedroom Deluxe Apartment

1 bedroom, premium bedding, minibar, in-room safe

One Bedroom Deluxe Apartment

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(39 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 66 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Residence)

Superior Room, 1 King Bed (Residence) | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed (Residence)

8.0 out of 10
Very good
(3 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Queen Beds

8.6 out of 10
Excellent
(15 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Queen Bed

  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Executive)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed (Executive)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(7 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Residence

1 bedroom, premium bedding, minibar, in-room safe

Superior Residence

  • Sleeps 2

View all photos for Superior Queen Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Queen Room

  • Sleeps 2

View all photos for Superior Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Room

  • Sleeps 2

View all photos for Two Bedroom Apartment

1 bedroom, premium bedding, minibar, in-room safe

Two Bedroom Apartment

  • Sleeps 4

View all photos for Three Bedroom Apartment

1 bedroom, premium bedding, minibar, in-room safe

Three Bedroom Apartment

  • Sleeps 6

View all photos for Studio, 1 Double Bed

Studio, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

STUDIO, One King Bed

  • Sleeps 2

View all photos for Executive King Suite

1 bedroom, premium bedding, minibar, in-room safe

Executive King Suite

  • Sleeps 2

View all photos for Superior King Room

1 bedroom, premium bedding, minibar, in-room safe

Superior King Room

  • Sleeps 2

View all photos for Superior Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Twin Room

  • Sleeps 2

View all photos for Superior Two Queen Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Two Queen Room

  • Sleeps 3

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About this property

Pullman Auckland Hotel & Apartments

Bayside hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Pullman Auckland Hotel & Apartments offers 321 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Luxe Spa at Pullman has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the pool at Pullman Auckland Hotel & Apartments. During your stay, you're just a quick walk from University of Auckland. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with Ayurvedic treatments, hot stone massages or aromatherapy at Luxe Spa at Pullman
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the helpful staff
  • Steps from University of Auckland and 6 minutes on foot from Queen Street Shopping District
Pullman Auckland Hotel & Apartments offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include 16 meeting rooms and limo/town car service. A hot tub, a sauna, and spa services are also featured at the luxury Pullman Auckland Hotel & Apartments. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Tapestry Grill – On-site restaurant. Reservations are required.
Tapestry Bar & Terrace – On-site bar. Open daily.
Late-night fare is available from room service.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 45 for adults and NZD 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tapestry Bar & Terrace
  • Tapestry Grill

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference centre

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (83 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 11:00 AM and 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 45 for adults and from NZD 22 for children
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Pullman
Pullman Auckland
Pullman Hotel Auckland
Pullman Auckland Hotel
Pullman Auckland Hotel Auckland Central
Pullman Auckland New Zealand
Auckland Hyatt Regency

Pullman Auckland Hotel & Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service
The staff truly made this property 5 star, the lobby and surrounding areas were in beautiful condition. We were upgraded to the Suite which was very much appreciated. I found the suite was very spacious. the shower in the bathtub and the amenities weren't quite the 5 star experience I would have expected, however everything was in good working order and the staff went above and beyond to assist me with an early check in.
Stayed 1 night in Aug 2025

10/10 Excellent

Nadeem

Stayed 2 nights in Aug 2025

10/10 Excellent

David J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular guest experience

Great location. Excellent pool area & gym, sauna, steam room. Friendly check in staff who helped me with some challenges. Comfortable bed, quiet rooms. Great on site bar. My only recurring concern at this property is the breakfast area, it seems overwhelmed & understaffed at busy times which simply seem to be unavoidable at any times recently. Also the chef does his own thing regardless of my order.
Stayed 1 night in Aug 2025

10/10 Excellent

Alice

Stayed 1 night in Jul 2025

8/10 Good

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Rooms were spacious and tidy Quiet and good for young family’s
Stayed 2 nights in Jul 2025

8/10 Good

STEVEN GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Charlotte

Stayed 1 night in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2025

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is beautiful and clean. Service is excellent. The only work is the food - ordered a “pork belly mac & cheese” for kids at $17 a pop and it was ham. Other items we had were quite average for standard prices. We were there for my daughter to have an operation up the road so spent majority of the time at the hotel. The pool area is fantastic and kept my son entertained for hours. This is our third stay and we will be back.
Stayed 2 nights in Jul 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel spacious room. Good buffet breakfast with lots of options. Large pool with lane for swimming.
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when visiting Auckland and right across from the University.
Stayed 1 night in Jun 2025

10/10 Excellent

Amy

Stayed 2 nights in Jun 2025

10/10 Excellent

Breann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is stunning, the staff was helpful, and the room was luxurious. Only downfall was not being able to get through to room service, but upon getting my DoorDash order I saw it was packed. However, what made up for it was the breakfast buffet. It was phenomenal and by far the best breakfast I’ve had. Period.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great facilities albeit a little aged.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
New, nicely appointed, convenient location
Stayed 1 night in Apr 2025

10/10 Excellent

Annelise

Stayed 1 night in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous team who helped us out where we needed it. Thank you!
Stayed 1 night in May 2025

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed and good TV which included sky sports. Heater and shower pressure could have been better.
Stayed 2 nights in May 2025

2/10 Terrible

Tiffany

Stayed 1 night in May 2025

8/10 Good

Basileia

Liked: Cleanliness
Bathrooms could be a lot bigger but overall had a great time there
Stayed 2 nights in May 2025

10/10 Excellent

Ryan

Stayed 4 nights in May 2025

8/10 Good

Zachary

Liked: Cleanliness, property conditions & facilities, room comfort

4th visit

Nice leisure facility with spa, jacuzzi, sauna and indoor pool. Comfortable bed. Good location. 4th visit.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. Nice room with great soundproofing so a peaceful sleep. Well appointed room and a comfortable stay. Good little bar on site for an evening drink. Only thing was the bathroom was a little dated, but otherwise a nice stay.
Stayed 1 night in May 2025