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Sofitel Auckland Viaduct Harbour

5.0 star property

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Photo gallery for Sofitel Auckland Viaduct Harbour

Luxury Room, 1 King Bed, Marina View (Club Millesime access) | Minibar, in-room safe, desk, laptop workspace
Indoor pool
View from property
Club Suite, 1 King Bed, Club lounge access (Opera) | Minibar, in-room safe, desk, laptop workspace
Deluxe Suite, 1 King Bed (Club Millesime access) | Minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Parking available

Explore the area

View in a map
21 Viaduct Harbour Avenue, Auckland, 1010
  • Place, Sky Tower
    ‪7 min walk‬
  • Place, SkyCity Casino
    ‪7 min walk‬
  • Place, Auckland Ferry Terminal
    ‪11 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View) | Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed (Atrium View)

9.2 out of 10
Wonderful
(7 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.2 out of 10
Very good
(34 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Luxury Room, 1 King Bed, Marina View (Club Millesime access) | Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

8.4 out of 10
Very good
(8 reviews)
  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Club Millesime access)

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed (Club Millesime access)

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Accessible)

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible (Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Club lounge access (Opera)

Club Suite, 1 King Bed, Club lounge access (Opera) | Minibar, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed, Club lounge access (Opera)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About this property

Sofitel Auckland Viaduct Harbour

Luxury hotel with marina and full-service spa
This smoke-free hotel features a marina, a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. Housekeeping is available on request.
Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sofitel Auckland Viaduct Harbour. During your stay, you're just a quick walk from Victoria Park. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy international cuisine while dining at La Marée Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with Swedish massages, body wraps or body scrubs at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Within a 15-minute walk of Sky Tower and SkyCity Casino
  • Airport shuttle service available for a fee
Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 5380 square feet (500 square metres) and includes conference space. A hot tub, a fitness centre, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
La Marée Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
French Press Cafe – This café specialises in Regional cuisine and serves breakfast, brunch, lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Sabrage Champagne Bar – This bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Secured, covered valet parking on site (NZD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 52 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • French Press Cafe
  • La Marée Restaurant
  • Sabrage Champagne Bar

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5,380 square feet of conference space
  • Computer station

Outdoors

  • Marina
  • On the waterfront
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 52 per person
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Valet parking fee: NZD 52 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Reviews

Sofitel Auckland Viaduct Harbour Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 704 out of 1000 reviews
Rating 8 - Good. 206 out of 1000 reviews
Rating 6 - Okay. 54 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

Reviews

10/10 Excellent

Gerardo

Stayed 2 nights in Jul 2025

6/10 Okay

Andrew, Kentlyn

Stayed 2 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sofitel Luxury

My hubby and I really enjoyed our stay. We had a luxury room with a balcony which was lovely. The deep soaking bath was also lovely! Nice quiet room and very friendly staff. We look forward to returning again soon.
Stayed 2 nights in Jul 2025

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness
Friendly staff, clean rooms. Our room was a little dated with peeling wallpaper
Stayed 2 nights in Jul 2025

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and excellent property.
Stayed 1 night in Jun 2025

10/10 Excellent

Fady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing, staff are all friendly. You ask for room service and you get it quickly. Complementary bottle of champagne given to celebrate my wife's birthday. Swimming pool and spa are great. There are saunas in the female and male bathrooms - I wish there was a co-gender sauna room so my wife and I could go together. Apart from that everything was perfect including the breakfast buffet. Thank you team at Sofitel!
Stayed 1 night in Jul 2025

10/10 Excellent

JRM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nguyen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very good ❤️
Stayed 1 night in Apr 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head fell to bits talked to desk staff and they organised a maintenance person to fix it straight away with no problems whatsoever
Stayed 2 nights in Jun 2025

8/10 Good

Putiputi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late so wasn't surprised when I wasn't greeted at the door but all staff were friendly, accommodating, very "can-do." The Irish porter was lovely. Warm pool and gym impressive. Decor of room lovely.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, everything was amazing. Buffet breakfast was delicious and great variety. Spa, pool and sauna were peaceful and felt very private. Only qualm about our room I missed my usual pillow from home, but the bed was comfy enough. One small disappointment was the drink included in my spa treatment package was forgotten, I was left waiting. But other than that, the spa treatments and overall stay were AMAZING! Reception was very helpful in allowing and organising us to store somethibg in their freezer. Thankyou very much. We’ll definitely choose this hotel again in the future
Stayed 1 night in May 2025

6/10 Okay

Karin

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel and location are great ! The hotel air conditioning was broken. suggest you verify that before booking
Stayed 4 nights in Mar 2025

2/10 Terrible

Toni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This property has been without air conditioning for months. The stay was very uncomfortable as the room was extremely hot. My sister was next door with portable air conditioner. They had no more of those so we got fans and having to keep the doors open all night for air was very noisy in the morning with construction going on. I have stayed at Sofitel for work in the past and always a pleasant experience. This time was a bad experience. No sleep, hot and noisy. When asked at checkout, I gave my complaints. All I got was, “So sorry” the air has been out for months! I was not offered a discount or refund or even a free 2 day stay at another time. Being out of the country, I will likely never stay at a Sofitel again. Very disappointed I was not made aware of the air issue before my arrival or I would have booked somewhere else.
Stayed 2 nights in Mar 2025

10/10 Excellent

Juliyanti, Glastonbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Nitesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Colin

Would be 5 stars if air conditioning had been working
Stayed 2 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Bimal Preet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and good services
Stayed 2 nights in Mar 2025

8/10 Good

Caleb

Stayed 6 nights in Feb 2025

4/10 Poor

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Freddy

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't bother with the breakfast

Exceptionally comfy beds and great location. Lovely reception staff. Breakfast, however, was over priced and pretty average. Service at breakfast was not good and i didn't feel welcomed. For $52 I expected fresh avocado, not processed green stuff.
Stayed 2 nights in Feb 2025

4/10 Poor

James, Northville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Night Stay

Amazing location. Fabulous hotel.
Stayed 2 nights in Jan 2025