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The Surrey Hotel

4.0 star property

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Photo gallery for The Surrey Hotel

Indoor pool
Breakfast, lunch and dinner served
Property entrance
Bar (on property)
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
465 Great North Road, Grey Lynn, Auckland, 1021
  • Place, Western Springs Stadium
    ‪14 min walk‬
  • Place, Eden Park
    ‪15 min walk‬
  • Place, University of Auckland
    ‪3 min drive‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | Living area | Flat-screen TV

Standard Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Apartment, 1 Bedroom, Garden View

Standard Apartment, 1 Bedroom, Garden View | Living area | Flat-screen TV

Standard Apartment, 1 Bedroom, Garden View

  • 40 sq m
  • 7 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Bathroom | Shower, free toiletries, hair dryer, towels

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Motel Studio (located across the road)

Motel Studio (located across the road) | Desk, blackout curtains, iron/ironing board, free WiFi

Motel Studio (located across the road)

9.2 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

The Surrey Hotel

Suburban hotel with 24-hour front desk and indoor pool
This smoke-free hotel features an indoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a business centre and conference space.
The Surrey Hotel offers 83 air-conditioned accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

Children aged under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Surrey Hotel. During your stay, you'll be within walking distance of Eden Park. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • Just a 3-minute drive from Eden Park and a few minutes from Auckland Zoo
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference space. An indoor pool, a terrace, and a garden are also featured at the business-friendly The Surrey Hotel.

This Edwardian Auckland hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10:30 AM.
The Surrey Pub – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10:30 AM for a fee: NZD 20 to 30 for adults and NZD 20 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Surrey Pub

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 4 buildings
  • Built in 1980
  • Edwardian architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 20.00 to 30 for adults and NZD 20.00 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Surrey Auckland
Surrey Hotel Auckland
Surrey Hotel Auckland
Surrey Auckland
Hotel The Surrey Hotel Auckland
Auckland The Surrey Hotel Hotel
The Surrey Hotel Auckland
Hotel The Surrey Hotel
Surrey Hotel
Surrey
New Zealand
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Hotel
The Surrey Hotel Auckland
The Surrey Hotel Hotel Auckland

The Surrey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 236 out of 987 reviews
Rating 8 - Good. 427 out of 987 reviews
Rating 6 - Okay. 217 out of 987 reviews
Rating 4 - Poor. 78 out of 987 reviews
Rating 2 - Terrible. 29 out of 987 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Payton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly, walking distance for concerts, and very clean. Only downsides was a bit noisy due to old building and bed could use replacing.
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Stayed 1 night in Sep 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for us and the bus to the rugby was amazing - thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Hinarangi

Stayed 3 nights in Sep 2025

6/10 Okay

Steve

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Hongwei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receipt service nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Renz Wilhelm

Stayed 1 night in Sep 2025

8/10 Good

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi i liked the Staff friendly and helpful i lost my phone and they where great shame about the noisy roadworks
Stayed 2 nights in Sep 2025

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price, clean
Stayed 1 night in Sep 2025

8/10 Good

Philippa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised, very comfortable room, great location, will use again
Stayed 1 night in Sep 2025

8/10 Good

Daphne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was good.
Stayed 1 night in Sep 2025

8/10 Good

Rachel, Whangarei

Liked: Cleanliness, staff & service, property conditions & facilities
Good place tonstay overnight. The pool hours are limited; 10am-7pm. No early morning swim or after dinner swim. Friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Clean & tidy, walking distance to many shops & cafes. Off street parking great too.
Stayed 3 nights in Jul 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, pool and close to shops
Stayed 1 night in Jul 2025

10/10 Excellent

Linda, Palmerston North

Stayed 2 nights in Jul 2025

10/10 Excellent

Carmen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service - super helpful! Lovely room, would stay here again 100%
Stayed 2 nights in Jun 2025

8/10 Good

Shelly D.

Stayed 12 nights in Jul 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids always enjoy the pool
Stayed 1 night in May 2025

8/10 Good

Vikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because of the location, amenities and the rooms are good. It has a cozy British pub feeling restaurant and a pool. It is convenient to town without being too close. I have enjoyed staying here for years.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bring Your Baby!

Mahara and the team are friendly, professional and so welcoming! This is our second stay and we absolutely recommend it for families with babies. Peaceful and quiet at night, too.
Stayed 2 nights in Mar 2025

8/10 Good

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay at this establishment. Would definitely stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Anishea

Travelled with group
Great service from staff, clean facilities, good food.
Stayed 1 night in Mar 2025

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Friendly Hospitality

Stayed 2 nights in Mar 2025

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

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