6/10 Okay
Cassie
Travelled with partner
5 Jun 2025
Liked: Staff & service, amenities
The staff was extremely lovely and kind- I hate giving a lower star rating because they were so welcoming, helpful and sweet. However, we had two issues. The rooms were really really pretty and nice, especially for the price. However, the first room we checked into had many issues. First, the AC kept switching to heat and blowing hot air right when we walked into the room. Then, when taking a shower, there was hair all in the shower basin as well as stuck in the fibers of the towels. The last straw was when we turned the TV on, it was unwatchable. The screen had thick lines glitching across the screen and the sound was also glitching. After driving across Texas all day, all we wanted to do was relax in bed and watch tv, but it was unwatchable. The super nice front desk staff kindly moved us to a suite room after we talked to him. This room was much better with the air, and it was a beautiful room. However, the towels still had curly hairs stuck in them and the TV had the same glitching that made it impossible to watch. I know the TV complaint may seem trivial, but after a super long day, sometimes zoning out on a show is what you want. If the TVs were fixed and the laundry was better, I would give this 5 stars! It was a pretty hotel with comfy beds/pillows, nice decor, decent free breakfast and the kindest staff. It just had some issues with things we find important.
Cassie
Stayed 1 night in May 2025