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Staybridge Suites Austin NW by IHG

3.0 star property

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Photo gallery for Staybridge Suites Austin NW by IHG

Property amenity
Interior
Desk, iron/ironing board, free cots/infant beds, free rollaway beds
Property amenity
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Pool
  • Laundry
  • Pet-friendly

Explore the area

View in a map
13087 Research Blvd., Austin, TX, 78750
  • Austin Aquarium
    ‪1 min drive‬
  • Lakeline Mall
    ‪3 min drive‬
  • Arboretum at Great Hills Mall
    ‪5 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, Kitchen

Desk, iron/ironing board, free cots/infant beds, free rollaway beds

Standard Room, Kitchen

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

7.0 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(16 reviews)
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Roll-In Shower)

Desk, iron/ironing board, free cots/infant beds, free rollaway beds

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Suite, 2 Bedrooms, Kitchen | Bathroom | Combined shower/bathtub, free toiletries, towels

Suite, 2 Bedrooms, Kitchen

7.0 out of 10
Good
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Desk, iron/ironing board, free cots/infant beds, free rollaway beds

Studio Suite, 1 Queen Bed, Kitchen

8.0 out of 10
Very good
(30 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Transfer Shower)

Desk, iron/ironing board, free cots/infant beds, free rollaway beds

Suite, 1 Bedroom, Accessible, Kitchen (Transfer Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Desk, iron/ironing board, free cots/infant beds, free rollaway beds

Suite, 2 Bedrooms, Kitchen

7.0 out of 10
Good
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Staybridge Suites Austin NW by IHG

Hotel in Austin with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a business centre. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include conference space, dry cleaning and laundry facilities. Limited housekeeping is available.
Staybridge Suites Austin NW by IHG offers 80 accommodations with free newspapers and coffee/tea makers. LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Staybridge Suites Austin NW by IHG. During your stay, you'll be within walking distance of Main Event Entertainment. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and extended parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • 12 minutes by car from Lake Travis and 9 minutes from H-E-B Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
Staybridge Suites Austin NW by IHG offers its guests an outdoor pool and a 24-hour fitness centre. WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 840 square feet (76 square metres) and includes conference space. Barbecue grills, a vending machine, and gift shops/newsstands are also featured at the business-friendly Staybridge Suites Austin NW by IHG. Self parking is free.

This 3-star Austin hotel is smoke free.

Guests are served a free buffet breakfast daily. The hotel hosts a free manager's reception on selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 840 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (81 centimetre high)
  • Lift (122 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay (maximum USD 150.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay (maximum USD150.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Staybridge Suites Aparthotel
Staybridge Suites Aparthotel Austin Nw
Staybridge Suites Austin Nw
Staybridge Suites Austin
Staybridge Suites Austin NW Hotel
Staybridge Suites Austin NW
Staybridge Suites Austin NW by IHG Hotel
Staybridge Suites Austin NW an IHG Hotel
Staybridge Suites Austin NW by IHG Austin
Staybridge Suites Austin NW by IHG Hotel Austin

Staybridge Suites Austin NW by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 992 reviews
Rating 8 - Good. 217 out of 992 reviews
Rating 6 - Okay. 81 out of 992 reviews
Rating 4 - Poor. 46 out of 992 reviews
Rating 2 - Terrible. 48 out of 992 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quaint!

The hotel was clean and quaint! We appreciate the guest services for accommodating us when we arrived before scheduled. They honored a long forgotten IHG membership that I haven't used since 2017 and allowed us that privilege. They also provided various services throughout our stay with a smile and none of the sass that seems to qualify as customer service nowadays. A pleasure and a joy! God willing, we will stay again!
Stayed 3 nights in May 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, amenities
I recently stayed at here (Room 408) over the weekend 5/23-25 and I am compelled to share my experience. Unfortunately, it was far from satisfactory. The ceiling had a noticeable leak, and I could see what appeared to be mold growing in the area. The furniture was in poor condition; the sofa bed was ripped, and the mattress was stained. To make matters worse, we found a roach on the kitchen counter, which was quite disgusting. The comforters also had stains, which made it uncomfortable to use them. I requested additional blankets because we chose not to sleep with the comforters. The whole room had an unpleasant smell of mold, further adding to our discomfort. Given these issues, I believe the price we were charged was unjustified. Overall, I will not be returning to this hotel chain in the future. I hope you take these concerns seriously to improve the quality of your accommodations.
Stayed 2 nights in May 2025

10/10 Excellent

felicita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Gail Y

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

on a scale of 1-10 I give it a 15+

I loved the room, it was just what I wanted. It was perfect. It was comfortable, clean, quiet and reasonable. the staff was friendly and helpful. I highly recommend this hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Corissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Front Desk Clerk was Kind and helpful

Front Desk clerk helpful and kind name Viola.
Stayed 1 night in May 2025

10/10 Excellent

Kathy L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Easy, convenient and clean. The breakfast has lots of fruit, yogurt and other stuff. It’s actually a decent spread.
Stayed 1 night in May 2025

10/10 Excellent

Vijayshankar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Value for money
Stayed 14 nights in Apr 2025

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in May 2025

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness
Provided hand soap and conditioner was watered down to the point of being barely usable, hand soap was also empty upon check in. We had to talk to the front desk twice to get it refilled. Water pressure in shower was very low, had to hold the shower diverter for a few seconds to even turn the shower on. Pool was not very clean. Provided breakfast was good with many options, bed was also good and clean. Staff were friendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kseniia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Cynthia

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was quite and easy access to stores and food. Also the staff was very friendly and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Christina

Business traveller
Liked: Property conditions & facilities
Great respite spot from a
Stayed 2 nights in Apr 2025

4/10 Poor

Krystie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I would like to start of by saying that I am very satisfied with the friendliness of the staff. We checked in late ant night due to our flight getting delayed and the check in process was fast. Upon entering the room it seemed in good clean condition. Wanting to shower after airports all day, the first thing I noticed was how long it took for the water to get hot. It took over 10 minutes of letting the water run for it to get hot. Then the black mold around the caulking in random places in the shower. The water pressure was weak but I figured there was a lot of people taking showers or using water. The next morning we went down to check out the breakfast, we took it back to our room to eat. The fruit was not ripe enough to be consumed and the hard boiled egg was sour the first bite. The coffee creamer was also empty. My daughter got sick instantly and we did not return to the free breakfast the rest of the trip. That night, I wanted to take a bath from the weather being so cold and the water pressure was so incredibly weak, it took over 45 minutes to fill the bathtub 1/3 full. I eventually gave up because the bathtub water wasn’t stating warm. The next morning I noticed there was dusty baseball sleeves left (for who knows how long) from a previous guest. It was under a bed, but isn’t staff suppose to check under beds? One morning the fire alarm went off (no fault of the hotel at all, someone burnt toast) and looking around the room I noticed MOLD on the air ducts.
Stayed 5 nights in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Slow check-in. Front desk initially gave me the key to an occupied room.
Stayed 1 night in Mar 2025

10/10 Excellent

Tianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good breakfast, gym and pool! The room was great, clean and the staff was friendly!
Stayed 2 nights in Mar 2025

4/10 Poor

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Monica

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Nope

Room was filthy at the onset. No toilet paper either. Had to beg for three days for housekeeping to show up and when they finally did, they didn’t actually clean. Just replenished towels. Also the room smelled like wet dog. Never again.
Stayed 5 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful! Ashton was very helpful with giving us another room because our water pressure wasn’t working in our first room. Our whole experience was wonderful!! 10/10 would highly recommend!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Our check-in started rough, our room was not ready at check-in time (3p), however, this was due to IHG members get late check out. WOW! We became members to take advantage of this benefit. The service was great, very nice and accommodating. The hotel's location was great. It was near restaurants and not too much traffic going or coming throughout the day. Definitely would recommend it and stay here in the future.
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great bargain near Austin

The pepole and service were great. The location was close to Austin. Probably time for updates, yet at this pricepoint a good value.
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025