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Western House Hotel

4.0 star property

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Photo gallery for Western House Hotel

Terrace/patio
Garden
Luxury Suite, 1 King Bed, Hot Tub | Premium bedding, Select Comfort beds, in-room safe, iron/ironing board
Exterior
Fountain

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Craigie Road, Ayr, Scotland, KA8 0HA
  • Place, Ayr Racecourse
    ‪1 min walk‬
  • Place, Ayr Town Hall
    ‪13 min walk‬
  • Place, Ayr Beach
    ‪3 min drive‬
  • Airport, Glasgow (PIK-Prestwick)
    ‪8 min drive‬

Room options

View all photos for Standard Double or Twin Room, 1 Bedroom, Annex Building

Standard Double or Twin Room, 1 Bedroom, Annex Building | Premium bedding, Select Comfort beds, in-room safe, iron/ironing board

Standard Double or Twin Room, 1 Bedroom, Annex Building

9.2 out of 10
Wonderful
(32 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Double Room, 1 Bedroom

Executive Double Room, 1 Bedroom | Premium bedding, Select Comfort beds, in-room safe, iron/ironing board

Executive Double Room, 1 Bedroom

9.8 out of 10
Exceptional
(13 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Hot Tub

Luxury Suite, 1 King Bed, Hot Tub | Premium bedding, Select Comfort beds, in-room safe, iron/ironing board

Luxury Suite, 1 King Bed, Hot Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Western House Hotel

Victorian hotel with free valet parking and 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and a conference centre. Free WiFi in public areas and free valet parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service and concierge services are on-site.
Western House Hotel offers 49 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Select Comfort beds feature premium bedding. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Western House Hotel. During your stay, you're just a quick walk from Ayr Racecourse. You'll find features such as free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy Modern European cuisine at Jockey Club Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast offered for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Ayr Racecourse and 7 minutes by car from Robert Burns Birthplace Museum
  • Ferry terminal shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at Western House Hotel. The hotel can provide concierge services and wedding services. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Victorian Ayr hotel.

Guests can enjoy cooked-to-order breakfast for a fee.
Jockey Club Restaurant – Overlooking the garden, this fine-dining restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Lounge Bar – Overlooking the garden, this lobby lounge specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 15 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Jockey Club Restaurant
  • Lounge Bar

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Victorian architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 15.00 for adults and from GBP 5.00 for children
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Western House Hotel offers transfers from the ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Western House Ayr
Western House Hotel
Western House Hotel Ayr
Western Hotel Ayr
Western House Hotel Ayr, Scotland
Western House
Western House Hotel Ayr
Western House Hotel Ayr
Western House Hotel Hotel
Western House Hotel Hotel Ayr

Western House Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 667 out of 933 reviews
Rating 8 - Good. 189 out of 933 reviews
Rating 6 - Okay. 53 out of 933 reviews
Rating 4 - Poor. 13 out of 933 reviews
Rating 2 - Terrible. 11 out of 933 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Suzanne

Stayed 1 night in Oct 2025

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not have a pet but the dogs we saw looked very happy!
Stayed 2 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, all round the hotel, from check-in to departure. Clean tidy room serviced daily. Breakfast buffet was very good - lot of choice. Dining rooms were very clean. Evening menu was decidedly 'lacking' something. Choicve was very limited & very fish biased. One evening meal disappointed me greatly. Not as described on the menu. However, on discussing it with reception, the matter was fully resolved. Overall, a good stay & I would return to the hotel, but hope that by then the menu might have changed
Stayed 3 nights in Sep 2025

8/10 Good

Jonathan

Stayed 1 night in Sep 2025

10/10 Excellent

Marlis

Excellent spot and food. Very helpful!
Stayed 1 night in Sep 2025

10/10 Excellent

Helenor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Kathleen

Travelled with partner
Liked: Staff & service, amenities
Musty smell in room and stains on carpet. Bathroom had been modernised and was really nice but the rest of the room needs updating
Stayed 1 night in Sep 2025

10/10 Excellent

Oli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Comfortable and clean. Excellent food and good value for money
Stayed 1 night in Sep 2025

10/10 Excellent

Martyn

Stayed 1 night in Jun 2025

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Room was in the annexe. Large and spacious but thin walls and ceiling so could hear neighbours walking around. Would be 5 stars otherwise
Stayed 1 night in Sep 2025

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Had a brilliant stay in this hotel! The room was beautiful and clean. The food was incredible, very high quality and service was quick. Would definitely come back here
Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ,convenience
Stayed 1 night in Aug 2025

6/10 Okay

Carrie, Hamilton

Our room was not in the main building and was dated and smelled damp. The blinds were removed on the west window and the sun heated the room up tremendously. With no air conditioning or a fan, it was uncomfortable. The main building was lovely but the others need a remodel to match.
Stayed 2 nights in Aug 2025

10/10 Excellent

fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bowlers heaven

Lovely hotel. Delighted that they did a bowlers special. Prices for drinks very expensive but thats just what hotels do. If they lowered the price of the drink they would sell more.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alexander

Stunning hotel

Beautiful hotel set in amazing grounds. Staff were so friendly and immaculately dressed. Room was large and well equipped with everything you required for a comfortable stay. Hotel is close proximity to Ayr town centre. Breakfast was exceptional with a great choice and was of great quality products. First time I have been at this hotel but already planning a return trip.
Stayed 1 night in Aug 2025

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent 3 nights recently, couldn't fault anything, would go there again definitely. Pricewise it was very comparable to other places that didn't have the same standards. Well done Western House.
Stayed 3 nights in Aug 2025

6/10 Okay

Alison

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were welcoming, friendly and helpful. The booking profile is very misleading. It only shows the main building, which is an attractive and classy building. I expected to be staying there. However, the hotel rooms are in 2 blocks of very poor quality and unappealing decor which I wouldn't even consider to be up to the quality of a Travelodge. The rooms were basic with stained carpet, although the bed was comfortable. My daughters were staying in a different hotel in the centre of Ayr which was absolutely beautiful and much cheaper than the Western, which I feel is overpriced for what it is.
Outside view of room block
Entrance hall
Entrance hall
Stairs to top corridor where our room was. No lift. My husband is 82 and no offer to carry suitcase up.
Stayed 2 nights in Jul 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Race day

Perfect stayed few times before
Stayed 1 night in Jul 2025

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big rooms, good location, breakfast and surrounding area of the hotel was really pretty too
Stayed 2 nights in Jul 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,nice bar area good parking ,large bedrooms, bathroom bit small but does the job Comfy bed
Stayed 3 nights in Jul 2025

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole experience!
Stayed 1 night in Jul 2025