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Western House Hotel

4.0 star property

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Photo gallery for Western House Hotel

Terrace/patio
Executive Double Room, 1 Bedroom | 1 bedroom, premium bedding, Select Comfort beds, in-room safe
Lobby lounge, garden views, open daily
Lobby lounge, garden views, open daily
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Craigie Road, Ayr, Scotland, KA8 0HA
  • Ayr Racecourse
    ‪1 min walk‬
  • Ayr Town Hall
    ‪13 min walk‬
  • Ayr Beach
    ‪3 min drive‬
  • Glasgow (PIK-Prestwick)
    ‪7 min drive‬

Room options

View all photos for Executive Double Room, 1 Bedroom

Executive Double Room, 1 Bedroom | 1 bedroom, premium bedding, Select Comfort beds, in-room safe

Executive Double Room, 1 Bedroom

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room, 1 Bedroom, Annex Building

Standard Double or Twin Room, 1 Bedroom, Annex Building | 1 bedroom, premium bedding, Select Comfort beds, in-room safe

Standard Double or Twin Room, 1 Bedroom, Annex Building

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

Western House Hotel

Victorian hotel with free valet parking and 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and a conference centre. Free WiFi in public areas and free valet parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service and concierge services are on-site.
Western House Hotel offers 49 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Select Comfort beds feature premium bedding. Televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Western House Hotel. During your stay, you're just a quick walk from Ayr Racecourse. You'll find features such as free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy Modern European cuisine at Jockey Club Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast offered for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Ayr Racecourse and 7 minutes by car from Robert Burns Birthplace Museum
  • Ferry terminal shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Western House Hotel. The hotel can provide concierge services and wedding services. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Victorian Ayr hotel.

Guests can enjoy cooked-to-order breakfast for a fee.
Jockey Club Restaurant – Overlooking the garden, this fine-dining restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Lounge Bar – Overlooking the garden, this lobby lounge specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 15 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Jockey Club Restaurant
  • Lounge Bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Victorian architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 15.00 for adults and from GBP 5.00 for children
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Western House Hotel offers transfers from the ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Western House Ayr
Western House Hotel
Western House Hotel Ayr
Western Hotel Ayr
Western House Hotel Ayr, Scotland
Western House
Western House Hotel Ayr
Western House Hotel Ayr
Western House Hotel Hotel
Western House Hotel Hotel Ayr

Western House Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 635 out of 888 reviews
Rating 8 - Good. 182 out of 888 reviews
Rating 6 - Okay. 47 out of 888 reviews
Rating 4 - Poor. 13 out of 888 reviews
Rating 2 - Terrible. 11 out of 888 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

George

Stayed 1 night in Mar 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Beautiful hotel situated right next to the racecourse. Staff were all pleasant, polite and helpful, we will definitely be back
Stayed 1 night in Mar 2025

2/10 Terrible

James

Stayed 3 nights in Mar 2025

10/10 Excellent

Richard

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Lovely Hotel

Lovely hotel, staff very helpful and friendly. Food was delicious. The only thing I could fault, was didn’t get a very good nights sleep due to the noise in the room, think it was down to the wind, felt like I hadn’t been to bed all night!
Stayed 2 nights in Feb 2025

10/10 Excellent

gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

55 year anniversary

Stayed 3 nights in Feb 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we encountered were top class. We were greeted professional and warmly, the bar team were friendly and the 2 ladies looking after breakfast bang on the money...good people. Room was spacious. Very much like The Western House Hotel, Ayr
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

BARBARA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service
The only downside is there is no fridge, either than that it was a lovely place to stay and would stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

We’ve stayed here a few times over the years and it never disappoints and the staff are so welcoming, they are a credit to the hotel. It was a flying visit sadly, hopefully next time we can stay longer. We were upgraded on arrival which was a lovely surprise.
Stayed 1 night in Dec 2024

10/10 Excellent

Mr Brian John

Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, lovely staff and excellent breakfast Highly recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy

Great everything I expected
Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Needs an update!

Positive- Nice sraff and wonderful breakfast Negative- Mattress was awful and i just dis not sleep. Dont stay in the outdoor rooms, all you hear is other guests coming and going!
Stayed 1 night in Nov 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the racecourse. Food and drink very nice and all staff are friendly and helpful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place.
Stayed 1 night in Nov 2024

6/10 Okay

John

Business traveller
Liked: Staff & service

Rooms not the best but great restaurant

Stayed here for two nights as part of a longer business trip. The hotel is located at a race course and has a lovely grounds with water fountains and other features. The room was alright for a couple of nights. I was expecting something similar to the photos but it was wayyy more dated. Being at the racecourse, I'm sure it has seen some heavy sessions in its time. The smell of stale cigarettes greeted me as I first walked through the door. The towel radiator in the bathroom gave me a little tingle when I touched it. The stay was saved by the excellent food in the Jockey Club restaurant coupled with the brilliant service there. Breakfast was different on each day with day one being a buffet style - the best buffet breakfast I've ever had. The second day was table service, equally as great. Evening meals were fantastic and the waiting staff even brought out little tasters which were compliments of the chef. The hotel bar is OK with the odd singer playing as entertainment.
Stayed 2 nights in Oct 2024