See all properties

Hotel Sanotel

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Sanotel

Terrace/patio
Indoor pool
Exterior
Restaurant
Sauna, hot tub, body treatments, aromatherapy, facials, reflexology

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Conrad-Strochner-Straße 2, Bad Gastein, Salzburg, 5640
  • Place, Gastein Vapor Bath
    ‪2 min walk‬
  • Place, Bad Gastein Waterfall
    ‪8 min walk‬
  • Place, Felsentherme Spa
    ‪13 min walk‬

Room options

View all photos for Double Room, Bathtub, Mountain View (Graukogl)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Double Room, Bathtub, Mountain View (Graukogl)

  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room (Wasserfall)

Double Room (Wasserfall) | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Double Room (Wasserfall)

  • Water view
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Family Apartment, Balcony (Zirbenzauber)

  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee)

Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee) | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee)

  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Comfort Apartment, 2 Bedrooms, Kitchenette, Annex Building (Silberpfennig, excl. 75€ cleaning fee)

  • Mountain view
  • 68 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Penthouse, 3 Schlafzimmer | In-room dining
Haus Sonnenwende
Bad Gastein
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 33 reviews
Haus Sonnenwende

About this property

Hotel Sanotel

A full-service spa, an indoor pool and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Hotel Sanotel offers 73 accommodations with minibars and a safe. Premium satellite televisions are provided.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at Hotel Sanotel, you're just a quick walk from Gastein Ski Resort. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy international cuisine while dining at Wasserfall
  • Breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body treatments, aromatherapy or facials at the spa
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Steps from Gastein Ski Resort and Gastein Vapor Bath
Hotel Sanotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour fitness centre, a library, and a terrace are also featured at Hotel Sanotel.

Smoking is allowed in designated areas at this 3.5-star Bad Gastein hotel.

For a fee, guests can enjoy breakfast daily.
Wasserfall – This restaurant specialises in international cuisine.
On-site venue No. 2 – bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking for EUR 12 per day; reservations required; discounts available
  • Airport shuttle on request
  • Ski shuttle nearby

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Wasserfall

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift

More

  • 2 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Minibar

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive after 10 PM should ring the bell upon arrival to request check-in assistance.
Guests booking the Standard Apartment, Kitchenette, City View (Kreuzkogel) and Comfort Apartment, 2 Bedrooms, Kitchenette (Silberpfennig) should note that services from the hotel area are not included.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 4.00 per person, per night
  • Cleaning fee: EUR 75 per accommodation, per stay, (varies per unit)
    • A tourism fee is imposed by the city and collected at the property. The fee is EUR 1.1 for the first bedroom per night, and increases by EUR 1.1 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 12 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sanotel
Sanotel Bad Gastein
Sanotel Hotel
Sanotel Hotel Bad Gastein
Sanotel Bad Gastein & Residenz Hotel Bad Gastein
Hotel Sanotel Hotel
Hotel Sanotel Bad Gastein
Hotel Sanotel
Hotel Sanotel Bad Gastein
Hotel Sanotel Hotel Bad Gastein

Hotel Sanotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 74 reviews
Rating 8 - Good. 29 out of 74 reviews
Rating 6 - Okay. 23 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 2 out of 74 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ole

Liked: Staff & service
Helt greit hotell med halvpensjon. Prøvde ikke spa avdelingen da vi prioriterte afterski. Litt langt å gå til skiheisen men skibussen hentet oss utenfor hotellet.
Stayed 4 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft befindet sich in eiern Abrißgegend, daneben Ruinen. Ein separates Haus (Residenz) ist über einen längeren Weg von dem Hotel erreichbar. Dort gibt es keine weiteren Einrichtungen. Die Wellnesseinrichtungen sind massiv in die Jahre gekommen. Es gibt keinen Reinigungsservice im Schwimmbad als auch im Zimmer.
Stayed 7 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Das Personal war sehr unfreundlich und die Mängel wurden nicht behoben. Wellnessbereich war kalt. Das Positive an der Unterkunft war die Appartements
Stayed 7 nights in Dec 2019
Verified

6/10 Okay

Jörg

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Die Sauberkeit und Lage waren leider die einzigen positiven Eindrücke. Die Einrichtung ist schon sehr alt, die Betten bretthart und die Decken leider viel zu warm für das viel zu Warm beheizte Hotel.
Stayed 7 nights in Dec 2019
Verified

4/10 Poor

Bjarne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Kan IKKE anbefales

Personalet er flinke nok og hjælpsomme, især ham med hestehalen. Det er bare ikke nok. Hotellet er meget gammeldags og kedeligt indrettet, sengene er dårlige, maden er elendig, fitnessrummet er dårligt, der er ingen terrasse at sætte sig ud på i godt vejr, ej heller altaner på værelserne. Det er dog hyggeligt med vandfaldet lige uden for døren, men det er kun de mest heldige i restauranten, der kan nyde udsigten til vandfaldet. Pladserne skifter ikke løbende. Der stod bjergudsigt i beskrivelsen, vi kiggede lige ind i muren på kirken på modsatte side eller op ad en bakke
Stayed 7 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Het vriendelijke personeel was heel gastvrij en hadden tijd voor een praatje
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charmerende hotel med god service

Vi havde et dejligt ophold op Sanotel. Værelserne var af ældre dato, men meget store og rummelige. Rengøring var god. Halvpension var god. Wellness m. sauna og tyrkisk bad var godt, men boblebadet og poolen var ikke så varmt. Hotellet ligger ca. 15 min. gang fra centrum, og når man går fra hotellet til centrum er det meget stejlt. Jeg ville helt sikkert bo der igen.
Stayed 6 nights in Feb 2019
Verified

6/10 Okay

Verified traveller

Familj på skidåkning

Vi hade en lägenhet som var OK i storlek men sliten. Daglig städning var bara tömma soptunnor, inget mer även om det stod på bokning. Vi hade inte förbokat frukost och när vi kom fram var det full. Det var dock lätt at fixa själv i lägenheten. Personal i restaurangen var supertrevligt, i receptionen var det blandat. Skulle inte åka tillbaka...
Stayed 7 nights in Feb 2019
Verified

8/10 Good

Jan

Liked: Cleanliness, room comfort

Sanotel Bad Gastein

Alt i alt en nogenlunde fornuftig positiv oplevelse. 1/2 pension som buffet både morgen og aften med salatbar flere kødretter samt vegansk. Vi fik værelser på 4 sal (elevator :-)) med udsigt og altan direkte til det maleriske vandfald. Fine store værelser i gedign østrisk stil. Fin rengøring og høfligt personale. Eneste anke var at der stort set ikke var noget vandtryk i bruseren / badekar. Lidt slidt reception og manglende bar og opholdsområde til efter ski hygge. Ved check out aftenen før afrejse, måtte jeg betale for hele opholdet (ca. 3000 Euro) selvom jeg insisterede på at de allerede havde trukket over 10.000 Dkr., mere end 1 måned tidligere. Chefen var skråsikker og ville have fuld betaling. Så betalte i første omgang. Efterfølgende samme aften lykkedes det mig at logge på den lidt sløje wifi og gennemgå min bank. Jeg medbragte min pc så hun/chefen kunne se deres egne oplysninger i min bank og den betaling der havde fundet sted. Hun fandt hårdt presset en betaling frem 5 uger tidligere og måtte refundere mig penge med det samme. jeg kan simpelt hen ikke forstå hvordan det kan forekomme når man booker gennem Hotels.com. Sløjt sløjt.
Stayed 7 nights in Feb 2019
Verified

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt med pool og boblebad

Søde medarbejdere. Skibus holder lige foran døren. Perfekt.
Stayed 4 nights in Feb 2019
Verified

4/10 Poor

Rune Morten

Disliked: Cleanliness, staff & service, room comfort

Anbefales ikke.

Her var det litt å ta tak i. Hotellet ligger bra til. Men er det et hotel eller er det leiligheter som leies ut. Det var noe vi lurte på. Årsaken til at vi lurte på det var at det sto i vår booking om at det var daglig renhold. Noe som ikke stemte, da vi hadde en leilighet/ residens som de så fint kalte det. Vi skulle være der i 1 uke. Etter nesten at hele uka hadde gått. Så hadde vi ikke fått noen nye hånduker og rommet var ikke rengjort. Noe vi tok opp med resepsjon. Og de sa at det ikke var daglig renhold og at vi ikke hadde daglig renhold. Noe som ettertrykkelig står på vår reservasjon. Vi burde ha kommet ned i resepsjonen og spurt etter håndduker fikk vi beskjed om. Når vi da spurte om de kunne bytte håndklær så skulle de gjøre det. Noe de selvsagt ikke gjorde. Vi orket ikke på nytt å gå å klage i resepsjonen. Men brukte de gamle håndklærne. Vi spurte også om man kunne regulere varmen på rommet på grunn av at det var veldig varmt der. Men da fikk vi beskjed om å sette opp vinduene. De sto oppe hele uken på grunn av at man ikke kunne regulere den. Bruker normalt ikke å klage slik, men her var det skikkelig dårlig. Vi lå ikke i selve bygningen men i en bygning rett opp i en bakke over en vei. Ca 20 meter fra selve bygget. Wifi fungerte ikke.
Stayed 7 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Allt bra förutom personalen i receptionen.

Väldigt stort och rent hotell dock var det nästan alltid sura miner i receptionen. All annan personal var mycket trevlig.
Stayed 7 nights in Dec 2018
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt sted, vi kommer tilbage.

Meget fint og stor lejlighed. Bus stop foran hotel,og efter 5 stop var vi på ski pisten i Bad Gastein. Det var meget nemt da vi har haft også vores 2 børn med. View fra vores lejlighed.
Stayed 6 nights in Dec 2018
Verified

6/10 Okay

matti

kesä kuumalla ilmastoinnin puute iso miinus,suihkukaappi myös pieni,sijainti ok
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

snowman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell med bra läge

Rymliga rum för en Familj på fem personer. Fantastisk utsikt och trevlig personal. Fräscha badrum. Spa avdelningen var fin och perfekt för att återhämta sig efter dagar med vandring.
Stayed 5 nights in Jul 2018
Verified

10/10 Excellent

Tino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ruhiges Hotel mit sehr gutem Service

gutes Hotel, sehr ruhig, etwas abseits des Ortskerns, ideal für Familien, sehr guter Service
Stayed 6 nights in Feb 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort

Unprofesisonell

Heizung ließ sich nicht regulieren. Im ersten Zimmer war es ca. 35 Grad und der Labello meiner Tochter ist im Bad geschmolzen. Daraufhin haben wir das Zimmer gewechselt, das nächste Zimmer war allerdings eiskalt und wir mussten nahe der Heizung sitzen, um nicht zu frieren. Am nächsten Tag standen plötzlich andere Gäste in unserem Zimmer, da die Rezeption das Zimmer doppelt vergeben hatten. Als Krönung wurde dann die Rechnungsbetrag zweimal belastet, einmal über ein Buchungportal, dann noch einmal im Hotel, da das Personal keinen Überblick hatte. Alle Mitarbeiter, obwohl freundlich, machten einen heillos überforderten eindruck.
Stayed 4 nights in Dec 2017
Verified

6/10 Okay

Jackie

Disliked: Staff & service

Pictures on hotel com must be of a diffeee9hotel.

The main hotel pool area and the waterfall view are the best part. Stayii g in the residents part af the hotel is awful. The walk to the main hotel is steep and a couple of blocks. Housekeeping didn't make the beds and didn't even bothered to show up the next day. Carpeting was dirty and stained. Floors could have been cleaned. I would stay someplace else.
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Åsa

Liked: Cleanliness, room comfort
Tyvärr var ingen bastu igång under våra dagar här. Bara en bubbelpool där det var fullt med smågrus. Det luktade mögel i badrummet. Men ett fantastiskt stort badkar!
Stayed 2 nights in Jul 2017
Verified

8/10 Good

Fredrik

Disliked: Staff & service

Bra hotell

Bra utgangspunkt for skikjøring. Skibussen går rett utenfon.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Prisvärt

Ett prisvärt boende i vacker miljö. Lite långt ner i dalen, från centrum
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Ett hotell som sett sina bästa dagar

Slitet hotell som behöver en rejäl dos renovering. Ligger längst ned i dalen så buss / Taxi till skidlift är ett måste. Frukosten är helt ok, middagen testade vi inte.
Verified

6/10 Okay

Jürgen und Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nettes Hotel

War mit Tochter zum Skifahren in Wagrain und habe ein Appartement im Hotel Sanotel in Bad Gastein für zwei Tage gebucht. Das Appartement war sehr sauber und groß. Kleine Küchenzeile mit Kühlschrank und zwei Kochfeldern. Eßtisch und Sitzecke. Im Spa Bereich (Schwimmbad, Sauna, Infrarotkabine) alles sauber. Die Betten sind hart gefedert. Die Schallschutzfenster reduzieren das Rauschen des Wasserfalls super gut. Wer jedoch bei geöffneten Fenster schlafen will, der muss mit der Natur leben (schlafen ;.)) Würden jederzeit wieder das Hotel buchen.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Waren übers Wochenende aufgrund eines Events dort. Wer gerne bei offenem Fenster schläft und es ruhig mag sollte die Zimmer mit Blick auf den Wasserfall meiden. Der Wasserfall ist zwar schön aber bei Nacht empfanden wir es als störend (sehr laut). Frühstück Buffet war jetzt auch nicht so das Highlight, aber das ist Geschmackssache. Sonst alles in Ordnung.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Hyvä loma oli kokonaisuudessaan, hotelli mukava ja ystävällinen henkilökunta. Säät olisivat voineet olla aurinkoisemma (nyt oli vain yksi kunnon aurinkopäivä).