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Banff Caribou Lodge and Spa

3.5 star property
VIP Access

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Photo gallery for Banff Caribou Lodge and Spa

Restaurant
Property preview
Indoor pool
Corner Suite with Spa Bath | Room amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

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521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Place, Tunnel Mountain
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(98 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.4 out of 10
Very good
(61 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(39 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(38 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(67 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(61 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Banff Caribou Lodge and Spa

Hotel with a full-service spa, near Tunnel Mountain
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site.
Banff Caribou Lodge and Spa offers 190 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Banff Caribou Lodge and Spa's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Glacier. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to facials, body treatments or massages at Red Earth Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and yoga classes
  • Guests like the accommodation for the comfy beds, spaciousness and overall comfort
  • 2.1 mi (3.4 km) from Tunnel Mountain and 5.9 mi (9.4 km) from Lake Minnewanka
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Caribou Lodge and Spa offers its guests a full-service spa, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This Banff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Reviews

Banff Caribou Lodge and Spa Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1552 out of 2851 reviews
Rating 8 - Good. 736 out of 2851 reviews
Rating 6 - Okay. 371 out of 2851 reviews
Rating 4 - Poor. 118 out of 2851 reviews
Rating 2 - Terrible. 74 out of 2851 reviews

Reviews

6/10 Okay

Mohammed Shafee

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Navtej

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in, and as we enter the room I noticed the dust flying over around. The bedsheets also didn't look clean at all. Hence, we asked the hotel staff to change the bedding and clean up the room. However, they didnt listen to our concerns and told us to find a new room with my whole family around the evening. Its the weekend which makes it even more difficult to find a new place and when all we asked for was simple accommodation. Even before all this, there parking lot height was not sufficient even to enter my pick up truck into the parking lot. It should be on them to rely us this message. We could have been in a bad position. With all of this, I had such terrible experience with staff, and accommodations. The staff needs to be little more considerate and try to accommodate. There were kids with us and due to all the commontion even they got scared. Terrible experience.
Stayed 1 night in Jul 2025

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Atanas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, free perks for Expedia members, and the free transit pass was a pleasant surprise. The Keg restaurant is right in the lobby, nice hot pools and spa. Definitely recommend!
Entrance
View from our room
Stayed 2 nights in Jul 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room is spacious and the Keg at the hotel has very nice breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

JOANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice- has a spa and the Keg on site and the parking was free. They included 4 complimentary 3-day bus passes for our family and check-in and check-out was quick and easy. Would definitely stay again and highly recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Stayed 1 night in Jul 2025

2/10 Terrible

S M

Travelled with partner, Travelled with group
Disliked: Amenities
Nothing special about the property, It's a typical lodge. My disappointment falls in the the false advertising with the property and Expedia. They showed (have since taken it down) a very inviting outdoor pool, which was the second photo in the rolodex of pictures. At $600/night, as most properties were when I was booking, that pool was the deciding factor in my booking. When I got to the property and settled in, I went to see where the pool was... well the front desk wasn't surprised to find me looking for it, as lots of customers do, except its not on the property, its a "spring" located somewhere else. Also theres no AC, so put the fan on and slept with the window open, only to be woken up all night by the trains blasting their horns as the went by, 1-2 (small) blocks away. Then there was refrigeration Semi trucks parked behind us in the morning after a bad nights sleep, constantly running as they need to keep the food cold. Another thing as well, the Gondola. We booked through our hotel the last night we were there to go up the Gondola for Dinner. We were told theres restaurants up there that serve, until the mountain shut down, as we were one of the last groups up... however, they failed to mention that 2 of the 3 restaurants were closed for a private event, and the only other one had shut down by the time we were ready to eat... $200 for the two of us to go up there, specifically for a dinner at the top of the mountain... Banff however is beautiful. But I had to share
Stayed 2 nights in Jul 2025

6/10 Okay

Teri

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We thought the hotel was OK. The rooms were a bit dated, and the amenities at the hotel were limited, such as coffee in the hotel lobby not there. Staff seemed friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great hot pool. Walking distance to downtown banff
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel and having the Keg as the onsite restaurant was great. It’s a but far from the main downtown area but still walkable. Lovely room amenities.
Stayed 1 night in Jul 2025

6/10 Okay

Anthony

Stayed 4 nights in Jul 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ac in the rooms
Stayed 2 nights in Jun 2025

10/10 Excellent

Afrooz

Stayed 2 nights in Jun 2025

4/10 Poor

Myleen

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property is okay, front desk staff Lady is not friendly, clogged toilet bowl when we cheked in, at first we thought it is just slow flush but we are not actually even used it to 💩, we are so tired the whole day so we just sleep, coffee cups.are even dirty there are whool from the cloth that was used to clean or wiped it, not even sire if it was peoperly washed, complimentary coffee was not.good...slrry but we are just being honest. Thank you
Stayed 1 night in Jul 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was exceptional. Loved the decor and homey feeling it provided. Staff were very friendly and helpful. Would very much recommend staying here.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mike

Stayed 3 nights in Jul 2025

10/10 Excellent

Debbie, Arlington

Stayed 3 nights in Jul 2025

6/10 Okay

Angelo

Stayed 1 night in Jul 2025

10/10 Excellent

Purushotham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very convenient. Although, the property is old, they have tried keep it clean and tidy
Stayed 2 nights in Jul 2025

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant had excellent food. There was no swimming pool though there was a large hot tub type pool. There was no free coffee in the morning, which some other hotels have. The room was comfortable and well organized, but on the small side. Overall, it was a very nice hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Andrea

For the amount of money we paid we expected more. There was not enough parking so we had to park down the street. The staff didnt seem to make any apologies for this.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yoan

Stayed 2 nights in Jul 2025

10/10 Excellent

Dion, Los Angeles

Stayed 2 nights in Jun 2025