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Banff Ptarmigan Inn

Property class: 3

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Photo gallery for Banff Ptarmigan Inn

Front of property – evening/night
Reception hall
Bicycling
Restaurant
Standard Room Two Queens | Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
337 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪2 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪3 min walk‬

Room options

View all photos for Superior Split Room

Premium bedding, in-room safe, desk, blackout curtains

Superior Split Room

  • Sleeps 4

View all photos for Superior Room 2 Queens

Superior Room 2 Queens | Premium bedding, in-room safe, desk, blackout curtains

Superior Room 2 Queens

8.8 out of 10
Excellent
(101 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 1 King

Standard Room 1 King | Premium bedding, in-room safe, desk, blackout curtains

Standard Room 1 King

8.4 out of 10
Very good
(80 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Premium bedding, in-room safe, desk, blackout curtains

Superior King Room

  • Sleeps 2

View all photos for Superior Split Room.

Superior Split Room. | Premium bedding, in-room safe, desk, blackout curtains

Superior Split Room.

8.8 out of 10
Excellent
(33 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Room 1 King

Superior Room 1 King | Premium bedding, in-room safe, desk, blackout curtains

Superior Room 1 King

8.8 out of 10
Excellent
(60 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Premium bedding, in-room safe, desk, blackout curtains

Standard King Room

  • Sleeps 2

View all photos for Mountain View King Suite

Premium bedding, in-room safe, desk, blackout curtains

Mountain View King Suite

9.0 out of 10
Wonderful
(40 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room Two Queens

Standard Room Two Queens | Premium bedding, in-room safe, desk, blackout curtains

Standard Room Two Queens

8.8 out of 10
Excellent
(96 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(102 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Balcony

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain View King Suite, Balcony

Mountain View King Suite, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Mountain View King Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Split Room, Balcony

Superior Split Room, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Superior Split Room, Balcony

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Two Queen Room with Balcony

Premium bedding, in-room safe, desk, blackout curtains

Superior Two Queen Room with Balcony

  • Sleeps 4

View all photos for Superior King Room with Balcony

Premium bedding, in-room safe, desk, blackout curtains

Superior King Room with Balcony

  • Sleeps 2

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Two Queen Room

  • Sleeps 4

View all photos for Superior Two Queen Room

Premium bedding, in-room safe, desk, blackout curtains

Superior Two Queen Room

  • Sleeps 4

View all photos for Mountain View King Suite

Premium bedding, in-room safe, desk, blackout curtains

Mountain View King Suite

  • Sleeps 2

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About this property

Banff Ptarmigan Inn

Along with a restaurant, this smoke-free hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, a microwave in a common area, a business centre and conference space are on-site.
Banff Ptarmigan Inn offers 134 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Banff Ptarmigan Inn's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. Free WiFi in public areas, free self-parking and a free area shuttle are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room, a sauna and 2 hot tubs -
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Banff National Park Information Centre and 3 minutes on foot from Banff Lake Louise Tourism Bureau
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Ptarmigan Inn offers its guests 2 hot tubs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1700 square feet (158 square metres) and includes conference space. A vending machine, multilingual staff, and ski storage are also featured at the business-friendly Banff Ptarmigan Inn. A free area shuttle within 5 kilometres is available. Limited free parking is available on a first-come, first-served basis.

This 3-star Banff hotel is smoke free.

Banff Ptarmigan Inn has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 kilometres
  • Ski shuttle nearby
  • Free covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,700 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Ptarmigan
Banff Ptarmigan Inn
Ptarmigan Banff
Ptarmigan Inn
Ptarmigan Inn Banff
Banff Ptarmigan Hotel Banff
Banff Ptarmigan Inn Hotel
Banff Ptarmigan Inn Banff
Banff Ptarmigan Inn Hotel Banff

Banff Ptarmigan Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1200 out of 2056 reviews
Rating 8 - Good. 549 out of 2056 reviews
Rating 6 - Okay. 203 out of 2056 reviews
Rating 4 - Poor. 62 out of 2056 reviews
Rating 2 - Terrible. 42 out of 2056 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Julian

Travelled with group
Liked: Cleanliness
Good room, facilities could use a refresh.
Stayed 5 nights in Jan 2026

10/10 Excellent

Arpan, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. The room was clean and lots of restaurants and stores within walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2025

6/10 Okay

Jagmol

Stayed 2 nights in Jan 2026

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
View was ok. Hot tubs jets not working properly. Fitness center small and dirty. No sanitizing station. Male bath room infirness center dirty no hand soap. Advised fro t desk and stiill not taken care of.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really lovely stay at the Ptarmigan Inn in Banff. The location is perfect — right in the heart of town and within easy walking distance to shops, restaurants, and transport. The room was clean, comfortable, and cosy after long days out exploring, and the staff were friendly and helpful throughout my stay. I especially appreciated how easy everything felt, from check-in to getting around Banff without a car. A great choice if you want a comfortable, well-located hotel with a welcoming feel. I’d happily stay here again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Dylan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff! Very helpful and accomodating!
Stayed 1 night in Jan 2026

10/10 Excellent

Gary

Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, free parking included is a huge plus! Nothing wrong with the room. Friendly staff and clean room.
Stayed 1 night in Sep 2025

8/10 Good

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Appreciated the hot tubs after a day of skiing. Only negative was I think the tub needed attention as it was slow to drain during a shower so suspect drain needed cleaned out.
Stayed 3 nights in Jan 2026

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Dec 2025

10/10 Excellent

Surabhi

Stayed 1 night in Dec 2025

8/10 Good

Neil

Stayed 3 nights in Dec 2025

10/10 Excellent

Abigail Joy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay in the heart of Downtown Banff. We were disappointed the Moose Lodge was booked and got two rooms at the Ptarmigan which did NOT disappoint! Found out their sister hotels and we were delighted by very friendly staff, clean hotel and a very comfortable stay. We would stay again. I also enjoyed the close proximity to everything; it was beyond perfect over NYE. The meatball and pasta restaurant was surprisingly good and fresh; I was surprised bc it was unexpected. Can’t wait to visit soon!
Stayed 3 nights in Dec 2025

10/10 Excellent

julianne

Stayed 1 night in Jan 2026

2/10 Terrible

Mark

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Took over an hour to get checked in, staff do not seen to know the tasks required. Room was noisy from the old air conditioner, shower sprayed every where. Ate at the restaurant and my business partner ended up in the hospital with what the doctors said was caused by something he ate. The fumes from the parking garage can be smelled inthe lower lobby, that can't be good. There was an emergency number sign in the elevator for you to call in case of an emergency, what if you dont have a cell phone, or even is there service inside the elevator not sure the call button even worked. What is that sign for? I would suggest to stay far away fron this place.
Stayed 2 nights in Jan 2026

8/10 Good

Domingos

Liked: Cleanliness, amenities, property conditions & facilities
Quite and clean room. Friendly staff.
Stayed 3 nights in Jan 2026

10/10 Excellent

Christoffer

Stayed 1 night in Jan 2026

10/10 Excellent

Angela Maring

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in downtown Banff. Walkable to restaurants, and shopping. Ski locker at the inn was useful. The ski shuttle to sunshine and lake Louise has a stop right at the Ptarmigan. Heads up that many of the rooms look out into the hallway and atrium so can’t really open the blinds. It can feel a bit cooped up so get the “mountain view” rooms if you can.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Friendly staff. Clean room.
Stayed 1 night in Jan 2026

10/10 Excellent

khrista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location, with free transportation to Lake Louise and complimentary local Roam transit included. The Superior Split Room was a great layout for families. While our room overlooked the parking lot, which was a minor downside, the Rocky Mountain Soap Company toiletries were a fantastic touch. The hotel also had a large atrium area that didn’t seem to be well utilized; adding microwaves and a toaster there would be very helpful for guests preparing for day trips and hill activities.
Stayed 3 nights in Jan 2026

10/10 Excellent

Charmaine

Stayed 3 nights in Dec 2025

8/10 Good

Greg

Stayed 1 night in Jan 2026

10/10 Excellent

Timur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2025