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Douglas Fir Resort and Chalets

3.0 star property

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Photo gallery for Douglas Fir Resort and Chalets

Exterior
Outdoor spa tub
Lobby
Studio, 1 Queen Bed with Sofa bed, Kitchen | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Studio, 1 Queen Bed with Sofa bed, Kitchen | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Fireplace
  • Kitchen
  • Gym
  • Barbecue grill

Explore the area

Map
525 Tunnel Mountain Road, Banff, AB, T1L1B2
  • Banff Lake Louise Tourism Bureau
    ‪4 min drive‬
  • Banff Centre for Arts and Creativity
    ‪4 min drive‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed, Kitchen

Studio, 1 Queen Bed with Sofa bed, Kitchen | In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio, 1 Queen Bed with Sofa bed, Kitchen

  • 39 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft in Lodge

Loft in Lodge | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace

Loft in Lodge

  • 61 sq m
  • Studio
  • 1 bathroom
  • Sleeps 6
  • 2 Queen Beds and 1 Single Murphy Bed

View all photos for Apartment, 1 Bedroom

Full-sized fridge, microwave, oven, stovetop

Apartment, 1 Bedroom

  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom

Loft, 1 Bedroom | In-room safe, blackout curtains, iron/ironing board, free WiFi

Loft, 1 Bedroom

  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 3 Queen Beds and 1 Double Sofa Bed

Similar properties

Reception

Banff Rocky Mountain Resort

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (2264)
The price is €382
for 1 room
includes taxes & fees
17 Jun - 18 Jun
Banff Rocky Mountain Resort

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Douglas Fir Resort and Chalets

Family fun on the slopes, near Tunnel Mountain
Douglas Fir Resort and Chalets offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Each condo boasts a fireplace and a deep soaking tub, while also offering a kitchen and a flat-screen TV with cable channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and a balcony.
Douglas Fir Resort and Chalets offers 130 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Accommodation at this 3-star condo has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout curtains.

2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a complimentary water park and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Douglas Fir Resort and Chalets's great location. During your stay, you're just a quick walk from Surprise Corner. You'll find features such as free WiFi in public areas, free self-parking and a free ski shuttle. Built in 1946, this comfortable condo has 130 condos over 4 floors. Free WiFi and a deep-soaking bath are available in each condo.
  • Each condo offers a kitchen, a fireplace and a balcony or patio
  • Free WiFi
  • Free self-parking
  • Splash around at the free water park with a waterslide
  • Amenities include a lift and a vending machine
  • On-site recreation includes a 24-hour gym and 2 hot tubs -
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • Just a 2-minute drive from Banff Lake Louise Tourism Bureau and a few minutes from Tunnel Mountain
  • Free ski shuttle service
Soothe your muscles in one of the 2 hot tubs after a day on the slopes or enjoy the use of other amenities, including a complimentary water park and a 24-hour fitness centre. Getting to the slopes is a breeze with this mountain condo's complimentary ski shuttle. Douglas Fir Resort and Chalets helps provide the perfect winter holiday with ski storage and ski passes.

Public spaces have free WiFi. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Banff condo.

Languages

English, French

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 2 hot tubs
  • Waterslide

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Picnic area

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Vending machine

Location highlights

  • In a national park
  • In the mountains

Things to do

  • 24-hour gym
  • Children's pool
  • Free water park
  • Ski passes
  • Ski storage
  • Waterslide
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Spelunking nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 24 buildings
  • 4 floors
  • Built in 1946

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Douglas Fir And Chalets Banff
Douglas Fir Chalets Banff
Douglas Fir Resort
Douglas Fir Resort & Chalets
Douglas Fir Resort & Chalets Banff
Douglas Fir Banff
Douglas Fir Hotel Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Resort and Chalets Condo
Douglas Fir Resort Chalets
Douglas Fir Resort and Chalets Banff
Douglas Fir Resort and Chalets Condo Banff

Douglas Fir Resort and Chalets Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1287 out of 3469 reviews
Rating 8 - Good. 1313 out of 3469 reviews
Rating 6 - Okay. 523 out of 3469 reviews
Rating 4 - Poor. 241 out of 3469 reviews
Rating 2 - Terrible. 105 out of 3469 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
In theory, this is a great place for families to stay. Decent pricing, “full” kitchen, pool and hot tub. The reality is I have never stayed anywhere so dirty! Cobwebs and hair balls in almost every corner and hanging from the light fixtures. The bathroom floor was so dirty that the towel turned black after cleaning il the water the kids spilled. The bed sheets were thread bare and the “full” kitchen didn’t have enough pots/pans/utensils to even prepare a spaghetti supper. Very disappointing
Stayed 2 nights in Mar 2025

4/10 Poor

Thomas

Disliked: Property conditions & facilities
The refrigerator was not working, it was repaired the next day, there were 2 burnt out light bulbs, one chair was broken, and the bathtub drain worked very slowly.
Stayed 2 nights in Feb 2025

6/10 Okay

Jessica, Okotoks

Travelled with family
Disliked: Cleanliness
My kids love staying here because of the wood-burning fireplace in the room and the waterslides. I’ve been staying here for several years and I’m finding the quality is going down. The little things, like not having a dish drying rack in our room or any dishwasher. Tabs meant that I couldn’t clean up on our way out. All the appliances are hit or miss in the room we stayed in, warped old pots and pans. There was tons of sand in the hot tub, and the soundproofing is basically nonexistent in the room. This used to be my favorite, but as my kids are getting older, I will be finding somewhere else to go.
Stayed 2 nights in Feb 2025

10/10 Excellent

Shauna

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was my first time to Banff and the experience of everything was perfect!
Stayed 5 nights in Feb 2025

8/10 Good

Josie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed here because of the play area and waterslides for my kids. We could’ve stayed in the hotel the whole time because of these things. Hotel is older and has that older smell but the room was clean.
Stayed 2 nights in Feb 2025

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness
We enjoyed our stay and the fact that there are waterslides and a play zone for the kids is great. The kids and adults really enjoyed the waterslides. The outdoor hot tub was also really enjoyable. We booked a one bedroom loft and the fact there was a full kitchen saved us some money as we could cook when we wanted and did not have to eat out every night. The rooms could use some updating but it wasn’t bad enough to make us want to not stay there.
Stayed 5 nights in Feb 2025

4/10 Poor

Jeffrey

Disliked: Cleanliness, property conditions & facilities
Hotel is pretty run down and doesn’t seem like ownership is interested in keeping it fresh or well maintained
Stayed 2 nights in Feb 2025

10/10 Excellent

Paulo

Stayed 2 nights in Feb 2025

8/10 Good

Glenn

Liked: Room comfort

Fun family place

We had a great time at douglas fir. Nice family oriented place with two water slides and an outdoor hot tube. The housekeeping was not so great. There was dust all over the place along the edge of the carpet and on appliances. Having said that, they do have an indoor real wood fireplace so that woudl be difficult to keep clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Timothy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pool and waterslides are the only reason I stayed there. The entire place needs a MAJOR overhaul and facelift. Its dirty and old.
Stayed 2 nights in Feb 2025

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Waterpark is always amazing. Older property for sure, but still a nice stay every time.
Stayed 2 nights in Feb 2025

10/10 Excellent

shelley

Liked: Cleanliness, property conditions & facilities
All good
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeff

Liked: Cleanliness
Property is a little dated by an excellent affordable choice for families. Just had our 3rd stay here and don’t plan on changing next year. Water slides and play structures are great for the kids.
Stayed 5 nights in Feb 2025

10/10 Excellent

Katya

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Trevor

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Waterslides,Hot tubs,Sauna,Gym & Kitchenettes!

All the amenities and entertainment you need at a great price!
Stayed 3 nights in Feb 2025

2/10 Terrible

tanya

Travelled with family
Disliked: Amenities, property conditions & facilities
The girl running the waterslides was awful. She enjoys bullying minors and this isn’t the first time. Don’t think we will be back. I complained to front desk and they were VERY compassionate and supportive. Thanks to the rest of the staff
Stayed 1 night in Feb 2025

8/10 Good

David G

Travelled with partner
Liked: Cleanliness, amenities
Overall our stay was very good. The only minor issues we had were that the exterior front pathways were not well lit and in February at 8-9 pm the pathway to our entrance was not well lit. The only other thing was a lack of usable plug ins in the room for plug in chargers. Everything else was great! Easy to follow parking instructions and directions to our room, a lot quieter than most other hotels, comfortable bed, excellent shower. Would definitely stay here again. To be honest we are already planning a return for October.
Stayed 2 nights in Feb 2025

8/10 Good

Herby

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 1 night in Feb 2025

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, room comfort

Delay in check in.

Room was not ready at 4:00.
Stayed 1 night in Feb 2025

8/10 Good

Hanna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The spa and waterslides were awesome. Very clean overall. Didn’t love that if we weren’t out of our room by 930am we didn’t get it cleaned at all for the day. And that our coffee maker didn’t work and they wouldn’t give us a new one that did work so we had to go without coffee in the morning until we went downtown.
Stayed 4 nights in Feb 2025

6/10 Okay

Janice

Travelled with family
Disliked: Property conditions & facilities
The pools are great. The rooms need updates.
Stayed 1 night in Feb 2025