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Tunnel Mountain Resort

3.5 star property
VIP Access

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Photo gallery for Tunnel Mountain Resort

Mountain Cabin | Living room | TV
Hypo-allergenic bedding, blackout curtains, iron/ironing board
Front of property – evening/night
Property entrance
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View in a map
502 Tunnel Mountain Road, Box 1137, Banff, AB, T1L 1B1
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Surprise Corner
    ‪2 min walk‬
  • Place, Banff National Park Information Centre
    ‪19 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio Condo

Studio Condo | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Studio Condo

9.2 out of 10
Wonderful
(68 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Suite

Hypo-allergenic bedding, blackout curtains, iron/ironing board

Standard Suite

  • Sleeps 4

View all photos for Mountain Cabin

Bathroom | Eco-friendly toiletries, hair dryer, towels

Mountain Cabin

  • Sleeps 8

View all photos for Deluxe Condo, 1 Bedroom (Loft - King, Queen)

Deluxe Condo, 1 Bedroom (Loft - King, Queen) | Hypo-allergenic bedding, blackout curtains, iron/ironing board

Deluxe Condo, 1 Bedroom (Loft - King, Queen)

9.4 out of 10
Exceptional
(48 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Mountain Cabin

Mountain Cabin | Hypo-allergenic bedding, blackout curtains, iron/ironing board

Mountain Cabin

9.0 out of 10
Wonderful
(39 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 Queen Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen and 1 King

Superior Suite, 1 Queen and 1 King | Hypo-allergenic bedding, blackout curtains, iron/ironing board

Superior Suite, 1 Queen and 1 King

9.4 out of 10
Exceptional
(50 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Suite, 1 Queen and 2 Twins

Superior Suite, 1 Queen and 2 Twins | Hypo-allergenic bedding, blackout curtains, iron/ironing board

Superior Suite, 1 Queen and 2 Twins

9.2 out of 10
Wonderful
(44 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Suite, 2 Queen Beds

Standard Suite, 2 Queen Beds | Hypo-allergenic bedding, blackout curtains, iron/ironing board

Standard Suite, 2 Queen Beds

8.0 out of 10
Very good
(26 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite with Queen and Twin Bed

Hypo-allergenic bedding, blackout curtains, iron/ironing board

Superior Suite with Queen and Twin Bed

  • Sleeps 4

View all photos for One Bedroom Plus Loft, Three Queens

Hypo-allergenic bedding, blackout curtains, iron/ironing board

One Bedroom Plus Loft, Three Queens

  • Sleeps 8

View all photos for Studio Condo

Hypo-allergenic bedding, blackout curtains, iron/ironing board

Studio Condo

  • Sleeps 4

View all photos for One Bedroom Loft Condo Queen And King

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

One Bedroom Loft Condo Queen And King

  • Sleeps 6

View all photos for Deluxe Condo, 1 Bedroom Loft (3 Queen)

Deluxe Condo, 1 Bedroom Loft (3 Queen) | Hypo-allergenic bedding, blackout curtains, iron/ironing board

Deluxe Condo, 1 Bedroom Loft (3 Queen)

9.2 out of 10
Wonderful
(77 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Suite with Queen and King Bed

Hypo-allergenic bedding, blackout curtains, iron/ironing board

Superior Suite with Queen and King Bed

  • Sleeps 4

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About this property

Tunnel Mountain Resort

Family-friendly lodge with free local area shuttle and fitness centre
Along with an indoor pool, this smoke-free lodge has a fitness centre and a sauna. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a business centre, concierge services and dry cleaning.
Tunnel Mountain Resort offers 105 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Televisions come with cable channels. Additionally, rooms include free toiletries and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the lodge include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Tunnel Mountain Resort. During your stay, you're just a quick walk from Surprise Corner. You'll find features such as free WiFi in public areas, free self-parking and a free area shuttle. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 4-minute drive from Banff Lake Louise Tourism Bureau and 11 minutes from Upper Hot Springs
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Tunnel Mountain Resort offers its guests an indoor pool, a sauna, and a fitness centre. Public spaces have free WiFi. There's an onsite business centre. Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Tunnel Mountain Resort. Free self parking is available.

This 3.5-star Banff lodge is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Bicycle rentals
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Playground
  • Sauna
  • Ski passes
  • Steam room

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 2 floors
  • 3 buildings
  • Built in 1972
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Mountain Tunnel
Tunnel Mountain
Tunnel Mountain Banff
Tunnel Mountain Resort
Tunnel Mountain Resort Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort
Tunnel Mountain Chalet
Tunnel Mountain Hotel Banff
Tunnel Mountain Resort Lodge
Tunnel Mountain Resort Banff
Tunnel Mountain Resort Lodge Banff

Tunnel Mountain Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1246 out of 1993 reviews
Rating 8 - Good. 503 out of 1993 reviews
Rating 6 - Okay. 157 out of 1993 reviews
Rating 4 - Poor. 49 out of 1993 reviews
Rating 2 - Terrible. 38 out of 1993 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dominic

Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Replaced broken microwave minutes after reporting to front desk. Installed new one, maintenance person was excellent!
Stayed 1 night in Oct 2025

8/10 Good

gevelrie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was satisfactory. It was clean and the hotel is in a quiet area. Nice that it comes with a kitchenette. Third time we've stayed at this facility and have never had a complaint.
Stayed 1 night in Oct 2025

10/10 Excellent

Seblewongel

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Tracy

Travelled with family
Liked: Property conditions & facilities
Nice view, clean
Stayed 1 night in Oct 2025

10/10 Excellent

Nona

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the room was very accessible.
Stayed 1 night in Oct 2025

10/10 Excellent

Charmlene

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!
Stayed 1 night in Oct 2025

10/10 Excellent

CARRIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Oct 2025

6/10 Okay

Anne

Travelled with family
Liked: Staff & service
The room had a very strong smoky smell from the fireplace from the revious occupant and we had to open up the doors but the smell was still there and left me with not only a bad sore throat but a cough throughout the night.
Stayed 1 night in Sep 2025

6/10 Okay

Nadine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Front desk staff were very friendly and helpful. Property itself is dated, cleanliness was ok, bathroom was small no counter space. Smoke detector came on at 4:45am telling us to test the battery so that was a little jarring. That was the room they moved us to because the first one we checked into smelled like acidity vomit, but we did appreciate being moved. The bus route was convenient and easy to use which was nice and you can’t beat the scenery, however we probably wouldn’t book there again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have trees and a view behind us. Very clean , quick check in. Pillows could be softer and not so thick. Great kitchen - everything you need.
Stayed 1 night in Oct 2025

10/10 Excellent

Ka Lun

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty interior, looks lux and very comfy beds and toilets. With good water pressure. Dishwasher pods are available - very thoughtful. Comes with complimentary bus shuttle tickets though we didn't use it. We really liked this accommodation and would highly recommend to friends and family.
Stayed 3 nights in Sep 2025

6/10 Okay

Sameh

Travelled with family
Liked: Staff & service
average
Stayed 2 nights in Oct 2025

10/10 Excellent

Lee

Stayed 3 nights in Oct 2025

8/10 Good

Leslie

Travelled with partner
Disliked: Property conditions & facilities
Loved the bus pass provided for each day of our stay. Sadly laundry facilities weren’t working.
Stayed 6 nights in Oct 2025

10/10 Excellent

Brian

Stayed 1 night in Oct 2025

10/10 Excellent

Heekyeong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from the girls at Front Desk. Rooms were clean and location was great. Will stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it. Felt away from the business but still so close to the centre.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large spacious room, I had a good restful sleep in comfortable bed. Although I felt that the rooms were very over-priced for the value. Parking for my room was a bit of an issue, because there was not any parking near my room (due to the first responder / fire zone) near the laundry room for my building. The first night, I heard some strange rumbling plumbing pipes as noises in the room above me overnight, later resulting in an 18" long crack in the ceiling above the tile on my bathroom floor between shower & toilet. But fortunately no evidence of a plumbing leak, at least not yet during my visit. I notified the office upon check-out about that. Otherwise, a good visit. The complimentary city bus pass was great for getting into town to eat dinner (#2 bus line), with the bus stop being down near the office.
Stayed 2 nights in Sep 2025

10/10 Excellent

Darrell Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was well equipped, clean, close to town, and very clean. Beds are very comfortable.
Stayed 2 nights in Oct 2025

4/10 Poor

Dongmei

The steam room is super dark and old. The hallway smells disgusting.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paul, Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property located near some very scenic fields with stunning mountain views. Although there is no restaurant at this property there is a restaurant in the adjacent property, you can also eat in your room with a small kitchen. Parking can be quite tight, likely especially in winter with snow. To walk to town would be a good stroll down the hill and great exercise getting back up, transit passes were provided for local Banff busses. Pick up and drop off locations are very convenient at the property and downtown. Paul & Sharon - Kelowna, BC
Stayed 2 nights in Oct 2025

6/10 Okay

Ivan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Inconvenient because too many steps with no elevator. Room has no A/C.
Stayed 3 nights in Sep 2025