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Novotel Bangkok Sukhumvit 20

Property class: 4.5

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Photo gallery for Novotel Bangkok Sukhumvit 20

A couple sitting on a balcony with a city view, a fan, and a table with drinks.
A modern hotel room with a large bed, a bathtub, and a city view.
A buffet area with seafood options including shrimp, lobster, and oysters.
A modern bar area with a wooden ceiling, a bar counter with a clock, and outdoor seating with umbrellas.
A rooftop pool with city views, lounge chairs, and umbrellas.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province), 10110
  • Place, EmSphere Shopping Center
    ‪3 min walk‬
  • Place, EmQuartier
    ‪10 min walk‬
  • Place, Terminal 21 Shopping Mall
    ‪12 min walk‬
  • Airport, Bangkok (BKK-Suvarnabhumi Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(21 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds (High Floor)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed (High Floor)

A modern hotel room with a large bed, a desk, and a view of the city skyline.

Executive Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a large bed, a bathtub, and a city view.

Executive Suite, 1 King Bed

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 1 King Bed

A modern hotel room with a large bed, a bathtub, and a city view.

Family Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(38 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, City View

9.0 out of 10
Wonderful
(21 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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  • Free Wi-Fi
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About this property

Novotel Bangkok Sukhumvit 20

2 restaurants, an outdoor pool and 3 bars/lounges are available at this hotel. Free WiFi in public areas, free valet parking and a free area shuttle are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Novotel Bangkok Sukhumvit 20 offers 244 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Novotel Bangkok Sukhumvit 20. During your stay, you're just a quick walk from EmSphere Shopping Center. You'll find features such as free WiFi in public areas, free valet parking and a free area shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Food Exchange, one of the property's 2 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Within a 15-minute walk of Terminal 21 Shopping Mall and EmQuartier
  • Free local-area shuttle service
Novotel Bangkok Sukhumvit 20 offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 6889 square feet (640 square metres) and includes conference space. A rooftop terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Novotel Bangkok Sukhumvit 20. A free area shuttle within 800 metres is available. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Bangkok hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Food Exchange – This buffet restaurant specialises in international cuisine and serves breakfast and lunch. Open daily.
Gourmet Bar – This bar specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Sky on 20 – This rooftop bar only serves dinner. Happy hour is offered. Open daily.
Pool Bar – This bar specialises in international cuisine and is located by the pool. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 800 metres
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 680 for adults and THB 265 for children
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar
  • Pool Bar
  • Sky on 20

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Outdoor pool

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 6,889 square feet of conference space

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 25 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1530.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 680 for adults and from THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1530.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Bangkok Sukhumvit 20 offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel
Novotel 20 Opening June 2016 Hotel
Novotel Bangkok Sukhumvit 20 Opening June 2016
Novotel 20 Opening June 2016
Novotel Bangkok Sukhumvit 20 Hotel
Novotel 20 Hotel
Novotel 20
Novotel Bangkok Sukhumvit 20 (Opening June 2016)

Novotel Bangkok Sukhumvit 20 Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1000 reviews
Rating 8 - Good. 269 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

HIDEHARU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is great. I really enjoyed.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

MAHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service very convenient place is close to everything that you in your vacation and by the I book with this hotel twice every year very good for families and solo travellers.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kjetil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice rooms,
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Mats

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean with nice facilities like the pool area and sky bar in the 26;th floor. Very nice staff in the hotel. The beds were actually excellent. The location pretty deep into the soi 20 made it a bit tricky to reach by walking. The best transportation is by taxi or mini bus.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and nice rooms
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

paul

Liked: Staff & service, amenities
Clean room,great staff good choice of restaurants. I have stayed there many times and will be back in May. Thoroughly recommend this hotel.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natt was excellent all helping us plan our tours. We had a wonderful time with the bartender in the lobby, (she worked night from 01 to 4th April). The breakfast was really good and tasteful. Overall the stay was a fabulous experience
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Harold

Liked: Cleanliness, amenities, property conditions & facilities
Stay there every year and I love it. Staff is great, th pool and th sky bar are fantastic
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our whole experience at the hotel was 5 star from arrival to departure. The staff was amazing and couldn't do enough for you. The food was great. To the staff in at the rooftop bar thankyou for making our experience there wonderful. We felt very special
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Natalie J

Liked: Cleanliness, staff & service, amenities
Clean room, welcoming staff, delicious breakfast, pool with an view and incredible sky bar.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Rikke Østergaard

Liked: Cleanliness, staff & service, amenities
Very nice hotel. Nice location:
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

CHATURIKA T

Liked: Cleanliness, staff & service, property conditions & facilities
Great enjoyable stay
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Minh

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean everyday, amenities are very convenient and comfortable for long way traveler as me
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

Chi Wai

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel should provides USB cable for phone charging
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the hotel atmosphere was excellent
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Hege

Liked: Cleanliness, amenities
Noisy room, but ok hotel.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Kiyomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is awesome!
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel situated in a good location.
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Taran

Liked: Cleanliness, amenities, property conditions & facilities
Really nice, comfortable room. Friendly staff and helpful early access to amenities like pool and showers before room was ready
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

rafi

Liked: Cleanliness, amenities, property conditions & facilities
Everyone & everything was excellent !! Loved it I would stay there again !!! 😊😊😊
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Zale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4.5 stars
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities
Room was comfortable, clean and the bed was very clean and comfortable
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Ayan

Liked: Cleanliness, amenities, property conditions & facilities
Room and overall hotel ambience was decent.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Sep 2025