Check in, 58° in house, turn thermostat up and nothing. Try to start gas logs and nothing. Call service number, they tell me to try several things and nothing. They tell me they're sending someone out, this was at 3:30pm. At 6:00 pm 4 members off my party around after skiing all day, they go to take a shower and there's only four towels for an 8 person cabin that 7 are staying at during our trip. I call service number AGAIN. I'm told at that time no one will be out until the next day. I was furious, how are we going to get and stay warm and how will we all shower. Luckily we final got the thermostat to work. The next day a service guy comes to fix gas logs and after trying for a bit and making numerous calls he tells me he's unable to fix the issue that without the remote they won't work. Wonderful, not! I am him if he has the towels and he is like what towels, so he calls and asks. He tells me someone will be by to give us some. He also tells me we'll receive a inconvenience Credit after we check out. At 4pm on the second day, more than 24hrs of being there someone shows up with towels. Real?¿? The place wasn't the cleanest. Trash was left on the balcony in a trash bag, dishes had food such all on them, the bathrooms weren't that clean, there was opened food left behind... by no means what we were paying for. Fast forward to check out, we have no directions if there is anything special we need to do, we take ALL trash out, even what's not ours, and make sure the place is