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Deluxe Volcán

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Electric kettle
Premium bedding, down duvets, Tempur-Pedic beds, individually decorated
Exterior
Premium bedding, down duvets, Tempur-Pedic beds, individually decorated
Smart speakers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
Sender San Francisco, Baños de Agua Santa, Tungurahua, 180250
  • Place, Volcano Watching
    ‪3 min drive‬
  • Place, Caverna Sigsi Huayco
    ‪4 min drive‬
  • Place, The Tree House
    ‪32 min drive‬

Room options

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Premium bedding, down duvets, Tempur-Pedic beds, individually decorated

Room

  • Sleeps 4
  • Free Wi-Fi

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Interior

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

Dining

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Luxury Suite, Mountain View

Premium bedding, down duvets, Tempur-Pedic beds, individually decorated

Luxury Suite, Mountain View

  • Mountain view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite

Premium bedding, down duvets, Tempur-Pedic beds, individually decorated

Luxury Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, Mountain View, Mountainside

Premium bedding, down duvets, Tempur-Pedic beds, individually decorated

Luxury Suite, Mountain View, Mountainside

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, Mountain View, Mountainside

Premium bedding, down duvets, Tempur-Pedic beds, individually decorated

Luxury Suite, Mountain View, Mountainside

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Deluxe Volcán

This lodge features a full-service spa, massage/treatment rooms and concierge services. Other amenities include laundry facilities, a 24-hour front desk and a garden. Housekeeping is available on request.
Deluxe Volcán offers 4 accommodations with complimentary slippers and a hairdryer. Rooms open to patios. This individually decorated and furnished accommodation has separate dining areas. Tempur-Pedic beds feature down duvets and premium bedding. Televisions come with smart speakers.

Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Refugio Spa Garden has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a mud bath and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
During your stay at Deluxe Volcán, you'll be close to "The Hands of God" Holy Water Baths. Enjoy features like a full-service spa, breakfast (surcharge) and concierge services.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Breakfast served daily for a fee
  • Treat yourself to mud baths, deep-tissue massages or body scrubs at Refugio Spa Garden
  • Services include babysitting, a concierge and luggage storage
  • Just a 5-minute drive from piQchur Mirador Photo Park and a few minutes from Church of the Virgin of the Holy Water
  • Dogs welcome for a fee
Deluxe Volcán offers its guests a full-service spa. The luxury Deluxe Volcán also features spa services, a garden, and concierge services.

Smoking is allowed in designated areas at this 5-star Baños de Agua Santa lodge.

For a fee, guests can enjoy a local cuisine breakfast daily from 8:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 9:30 AM for a fee: USD 12.50 for adults and USD 12.50 for children

Things to do

  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Proposal/romance packages

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No lift
  • Smooth flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart speaker

Food and drink

  • Electric kettle
  • Separate dining area

More

  • Individual decor
  • Individual furnishings
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • Pets: USD 15 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 35 lb per pet
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 12.5 for adults and from USD 12.5 for children
  • Pet fee: USD 15 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Whatsapp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Deluxe Volcán Lodge
Deluxe Volcán Baños de Agua Santa
Deluxe Volcán Lodge Baños de Agua Santa

Deluxe Volcán Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 68 reviews
Rating 8 - Good. 13 out of 68 reviews
Rating 6 - Okay. 6 out of 68 reviews
Rating 4 - Poor. 1 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jhoan

Liked: Cleanliness, staff & service, property conditions & facilities
Since locatio, amazing views, soectacu
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Marie-Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect ! Maria
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and clean.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and experience
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Denis

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms are clean, view is great, everything in the room worked and staff was very accommodating with our breakfast schedule. So why 2 stars? Their parking is across the road and the owner has a small but aggressive dog there that bit my wife in the leg as we were walking towards the car so if you have a vehicle and want to get bitten by a dog - this is a place for you. Best part - they even charge you for staying at that parking lot with that unruly dog wondering around.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Bianka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views!
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A must stay in Banos! What you lose in convenience of location (not walkable to town) you gain in top notch service, modern and luxury finishings, magnificent views! Would stay here again and again!!!
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Amparo

Liked: Cleanliness, staff & service, property conditions & facilities
Is a spectacular place to rest enjoy in family. A fantastic experience.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petronio and his staff were absolutely wonderful! So kind, super accommodating and helpful. The rooms were very unique, and the view overlooking the town and across to the volcano was just stunning. Breakfast was delivered to our door each morning in a little basket, and the staff booked us cabs when we were ready to go into town. Although with the breeze, the birdsong, the clouds, and the volcano, I could have stayed put for the entire trip!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience, hotel has an amazing view. The staff were so friendly and welcoming, the rooms were clean and comfortable. I would definitely come back.
Stayed 1 night in May 2024
Verified

10/10 Excellent

BOLIVAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent

Great place, Great view, excelent service
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Kelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s worth the drive. Beautiful property. Beautiful views. Friendly staff.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

James

Great service. great view.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome views & hotel manager Petronio will go to Mars to satisfy whatever you may need. Million dollar views with great service!
Stayed 1 night in Nov 2023
Verified

8/10 Good

Hanssel

Liked: Cleanliness, amenities
The staff Eric was super nice and attentive, the view was spectacular and breathtaking. What we didnt like was that some doors have gaps in them and bugs would come inside. Aside from that everything was amazing.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities
The breakfast options were very limited. They give you 3 options to choose from but only one options is worth it.The bed was very spacious confortable
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical Experience

This place was magical. The views and the service was exceptional. Very modern and clean rooms. Only 5 mins and $5 taxi ride to town.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Jo Lane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are just not enough stars to give Deluxe Volcan! The accommodations were amazing, the view breathtaking and the owner did triple the amount of work to ensure we were happy! We will be back!
Stayed 5 nights in Oct 2024
Verified

8/10 Good

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water temperature in the rooms does not regulate well, extremely hot then will go to extremely cold. The area above the city is beautiful, breakfast was excellent, beds are comfortable. You need transportation to get into town.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

lisa

Liked: Cleanliness, amenities, property conditions & facilities
Incredible view! Open air feel to the unit like we were hanging above Banos. Staff was helpful. We needed more water for drinking. Since it is so removed it would be nice to have a few amenities like water jugs. The breakfast was good but it was cold by the time we recieved it. Note, the units are up a long set of wooden stairs so if you have a lot of luggage it can be a slog. Parking is across the street and it is myunderstanding that you have to pay for it
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Chloe

Liked: Cleanliness
Deluxe Volcan is located up a steep hill about 10 minutes from Banos centre. The views are incredible but it’s important to be aware of the steep drive. The units are well made and functional. Good shower and comfortable bed. However the units/rooms are basic and very cold. Our bath did not work either. Staff were kind and helpful.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, confortable suite. Great for couples. Not good for small kids. If you want to enjoy city restaurants or nightlife, you must have a car and make sure whoever is driving doesn’t drink at all or the car might fall down the mountain on your way back to the hotel.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing but it was the staff that made our stay great. They were accommodating, thoughtful, and always helpful. For example, they brought us umbrellas to walk down to our cab without being asked. I would recommend this to everyone I know.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Paulo

Liked: Staff & service, property conditions & facilities
ok
Stayed 2 nights in Aug 2025
Verified

8/10 Good

vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise level during night was annoying. No closet. No place to put bags. No restaurant. View excellent. Nice location. Excellent service.
Stayed 2 nights in Nov 2024