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Best Western Crown Inn & Suites

2.5 star property

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Photo gallery for Best Western Crown Inn & Suites

Lobby
Lobby sitting area
Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower) | Pillow-top beds, desk, iron/ironing board, free WiFi
Exterior
Free daily full breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Pet-friendly
  • Housekeeping
  • Parking included

Explore the area

View in a map
8210 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪3 min walk‬
  • Place, Batavia Downs Casino
    ‪16 min walk‬
  • Place, Holland Land Office Museum
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Shower Only)

Standard Room, 2 Queen Beds, Non Smoking (Shower Only) | Pillow-top beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking (Shower Only)

8.0 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower) | Pillow-top beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only) | Pillow-top beds, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Pillow-top beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll in Shower, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Flat Screen Television, Microwave and Refrigerator, Wi-Fi, Shower Only

  • Sleeps 4

2 Queen Beds, Non-Smoking, Flat Screen Television, Wi-Fi, Shower Only

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Walk In Shower, Non Smoking

  • Sleeps 4

King Suite

  • Sleeps 4

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About this property

Best Western Crown Inn & Suites

Hotel in Batavia with free breakfast and fitness centre
An indoor pool, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and a 24-hour front desk are on-site.
Best Western Crown Inn & Suites offers 71 air-conditioned accommodations with free newspapers and a hairdryer. Beds feature pillowtop mattresses. 50-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Crown Inn & Suites gets high marks from our customers. During your stay, you're just a quick walk from Palm Island Indoor Waterpark. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of Palm Island Indoor Waterpark and Batavia Downs Casino
  • Pets welcome for a fee (restrictions apply)
Best Western Crown Inn & Suites offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. The business-friendly Best Western Crown Inn & Suites also features a vending machine, coffee/tea in common area, and express check-out. Free self parking is available.

This Batavia hotel is smoke free.

Guests are served a free full breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Monday and Sunday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Crown Batavia
Best Western Crown Inn
Best Western Crown Inn Batavia
Batavia Best Western
Best Western Batavia
Best Western Crown Hotel Batavia
Best Western Crown Inn And Suites
Best Crown & Suites Batavia
Best Western Crown Inn & Suites Hotel
Best Western Crown Inn & Suites Batavia
Best Western Crown Inn & Suites Hotel Batavia

Reviews

Best Western Crown Inn & Suites Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 391 out of 1002 reviews
Rating 8 - Good. 323 out of 1002 reviews
Rating 6 - Okay. 144 out of 1002 reviews
Rating 4 - Poor. 95 out of 1002 reviews
Rating 2 - Terrible. 49 out of 1002 reviews

Reviews

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Rhiannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and right down the road from the casino!
Stayed 1 night in Aug 2025

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling for my son’s lacrosse tournament and the hotel I originally booked was for the wrong night. They were sold out, so I got a refund and had to find something last minute. This was the only place available. When we arrived, the woman at the front desk sat on her phone and ignored us until I finally said hello. Without looking up she said, “I don’t know who you are, I need your ID.” After I handed it over, she told me she didn’t have me in the system and that I’d have to wait. The rudeness was so palpable that my 10 year old son looked at me, clearly uncomfortable. A few minutes later she told me the only room left was a handicap room, which I hadn’t booked, but I agreed just to get checked in. The room itself was filthy. The chair was out of place, nothing looked cleaned, crumbs were on the floor, and Netflix didn’t work. I wasn’t going back to deal with her again. With no options nearby, already waiting on a refund from the first hotel, and it getting late, I just covered the pillows with shirts and put a movie on my phone for my son. We left first thing in the morning. In 20 years of traveling I’ve never left a review, but this was by far the worst experience. Unless you’re desperate, avoid this place. Rude service is one thing, but a dirty room is unacceptable at over $200 a night.
Stayed 1 night in Jul 2025

6/10 Okay

Valerie

Travelled with family
Disliked: Staff & service
Reception/check-in was cool at best. We asked to be placed closer to relatives who alo stayed. We paid for two queen beds... and got two full but no refund yet. And placement by the elevator is just lame.
Stayed 1 night in Aug 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up

The beds very comfortable. Slept like a log. Nice, quiet, and friendly staff. Definitely would recommend it.
Stayed 1 night in Aug 2025

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Stephane

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Viola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean pool area
Stayed 1 night in Aug 2025

6/10 Okay

sharon

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
alot of trash outside
Stayed 1 night in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was the pool wasn’t working and that was the only reason I booked the stay there!!
Stayed 1 night in Aug 2025

8/10 Good

Jessica

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

santina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Brittany

Travelled with group
Disliked: Cleanliness, room comfort
They staff was nice, but the bathroom was kind of dirty. The shower floor was supposed to be white and it was most definitely not.
Stayed 1 night in Aug 2025

10/10 Excellent

Karolyn, Tewksbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a place we stayed as a family many years ago on our way to and from Michigan. Has been nicely renovated. My room was big and clean and had a walk in shower which was great!
Stayed 1 night in Aug 2025

8/10 Good

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfy . Shower was good. Scram bled eggs looked good but were bad.!
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty rude

Front desk was rude and not a critical thinker. Worried more about bureaucratic nonsense than getting the job done. Person at breakfast was rude as well.
Stayed 1 night in Jul 2025

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon first entering room there was a stale cigarette smell. This was a non-smoking room. I was the only one to notice so I let it be. They didn't take care of the room or restock the bathroom after the first night. I know some hotels do some don't. I went to the front desk to get 4 sets of towels for us to shower. They didn't have enough clean towels for us. We managed. Got to the breakfast area to find there where no more seats available not even sure of we could get to the counter to even get food so we went to Tim Hortons. We get home and my daughter has red bumps on her back...yup bed bugs. So the minor things I would have not even did a review. But after the bed bugs I felt I should let it be known.
Stayed 2 nights in Jul 2025

4/10 Poor

Jill

Disliked: Cleanliness, staff & service
Motel next to it was very shady looking . Looked like a transient motel . Very dirty looking . Questionable people staying there
Stayed 1 night in Jul 2025

10/10 Excellent

Tamryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable bed probably the best I have stayed on in awhile.
Stayed 1 night in Jul 2025

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean and convenient off the highway
Stayed 1 night in Jul 2025

8/10 Good

Amiee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff.clean.great location
Stayed 1 night in Jul 2025

2/10 Terrible

Decarlos

Stayed 1 night in Jul 2025

10/10 Excellent

Fredrick

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Place was clean staff was very nice
Stayed 1 night in Jul 2025

6/10 Okay

Staci

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025