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The Cross Keys

3.0 star property

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Room
Room
Room
Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar

Explore the area

View in a map
20 High Street, Rode, Frome, England, BA11 6NZ
  • Place, Southwick Country Park
    ‪5 min drive‬
  • Place, Farleigh Hungerford Castle
    ‪7 min drive‬
  • Place, Kennet & Avon Canal
    ‪7 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪47 min drive‬

Room options

View all photos for Double Room, Ensuite (Blue)

Room

Double Room, Ensuite (Blue)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Ensuite (Yellow)

Room

Twin Room, Ensuite (Yellow)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 2 Single Beds OR 1 Large Single Bed

View all photos for Double Room, Ensuite (Green)

Room

Double Room, Ensuite (Green)

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Cross Keys

Inn in Frome with restaurant and bar/lounge
Along with a restaurant, this smoke-free inn has a bar/lounge and free self-parking. WiFi in public areas is free. Housekeeping is not available.
The Cross Keys offers 3 accommodations.
During your stay at The Cross Keys, you'll be close to Orchardleigh House. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • 5 minutes by car from Southwick Country Park and 6 minutes from Farleigh Hungerford Castle
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Free self parking is available.

This 3-star Frome inn is smoke free.

The Cross Keys has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Guest services

  • No housekeeping service

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 5:30 PM; check-in end time: 7:00 PM
Early check-in subject to availability

Check-out

Check-out before 10:00 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

  • Pets: GBP 10.0 per pet, per day

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10.0 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cross Keys Inn Frome
Cross Keys Inn Frome
Inn The Cross Keys Frome
Frome The Cross Keys Inn
The Cross Keys Frome
Cross Keys Frome
Cross Keys Inn
Cross Keys
Inn The Cross Keys
The Cross Keys Inn
The Cross Keys Frome
The Cross Keys Inn Frome

The Cross Keys Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 111 out of 223 reviews
Rating 8 - Good. 65 out of 223 reviews
Rating 6 - Okay. 26 out of 223 reviews
Rating 4 - Poor. 14 out of 223 reviews
Rating 2 - Terrible. 7 out of 223 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff. Room was great. Towels were very fluffy. The bed was extremely comfortable. The food in the pub was really good.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good.

Very comfortable room with very welcoming staff at the pub. Though I would advise don't go Monday as its a late check in and no breakfast. But the room was very nice, only minor issue was the coffee maker didn't work but it was very clean, very comfortable and amenities were excellent.
Stayed 1 night in Sep 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amenities and local information in room very well thought out and comprehensive. Lots of fluffy towels and cosy bed cover. Friendly staff and excellent evening meal.
Stayed 1 night in Sep 2025

10/10 Excellent

Gabby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy and Welcoming

Amazing experience with staying at the Inn! Staff were all welcoming and friendly, the room we were booked in looked amazing and very niche! (I really like the interior design and the little details!) we will definitely come back again here again! I will mention though drinks were pricey but that something to overlook at.
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Host was so friendly. We got in late, had flown over night from the US, hadn't slept in 36 hrs. The place was cozy and adorable. Didn't have a phone cube for England, let me borrow one for the night, we slept for 12 hours! He filled up our water bottles in the morning. Such a lovely place.
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back to stay again.

This was part of my birthday celebrations and it did not disappoint. The room was clean and cosy and had everything we needed. The food was also great and the staff friendly. It was a perfect stay and we would of stayed an extra night if the room wasn't already booked.
Stayed 1 night in Sep 2025

10/10 Excellent

andrew, Cayucos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Great bar! Great staff. Cute village. I recommend it.
Stayed 3 nights in Sep 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Silly toilet seat not great!!! Pub closing at 10.00 not great No breakfast not great
Stayed 2 nights in Sep 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just onenight great food

Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and beautiful pub. Wonderful food and lovely deserts. Friendly staff and lovely customers, talkative and easy to talk to. Amazing place to be..
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No service practically. Dirty and tiered room.
Stayed 1 night in Aug 2025

8/10 Good

Gunther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable . Food was good with large portions. Only downside had to rush to get there for check-in by 2.30 pm or then hang around till they opened at 5 pm for next check-in time. They close between 2.30 and 5 so wasn’t even able to get a drink. Otherwise the overall experience was good
Stayed 1 night in Aug 2025

8/10 Good

Suwayne

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I really didnt appreciate how check in was at 5:30pm.That is a ridiculous hour.The check in personnel wasnt friendly or professional nor did he explain the check in process properly so I waited an extra half hour before being checked in.There is a pub below the rooms,food wasn't great.Check out was seemless.
Stayed 1 night in Aug 2025

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great experience.

This was a one night stay and we were very pleased to be staying in a lovely period room. The décor was tastefully appropriated and clean. The whole service experience was of a high standard. We would definitely stay again.
Stayed 1 night in Jul 2025

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

joan

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely charming place. Very quiet. Comfy beds. Great Food, Staff are great as well. Would recommend this place.
Stayed 1 night in Jun 2025

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
Clean room, comfortable beds. Pub premises so some noise until late. Bedside light not working (no bulb), main lights not great. Bathroom light over sink not working. Plug in sink not functional
Stayed 1 night in Jun 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly, easy to check-in and check out
Stayed 1 night in Jun 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Right, now everything was excellent apart from one very important thing. There was no hot water at night after travelling up and after being out all day the next day obviously you'd want to shower. But no! Had to wait till the following morning. I did get refunded for one night but really should have been refunded for both.
Stayed 2 nights in May 2025

8/10 Good

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice old pub

We had to give up with the shower. We had been working in Bath and we were both in need of a shower. The water wouldn't heat up. My daughter returned to the bar where we had checked in and a young lady behind the bar said that she would try to reboot it. 10 minutes later still only luke warm. Same 20 minutes after that and we were so tired by then that we had a wash and went to bed.
Stayed 1 night in May 2025

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Nice little pub room. Very nice staff
Stayed 1 night in May 2025