6/10 Okay
Michael
21 Oct 2025
Liked: Staff & service, property conditions & facilities, room comfort
I wanted to give this place 5 stars. We got a lake view room (Room 1… next to the lobby toilets) and everything was great until it wasn’t. Small roaches sneaking in under the door, apparently from the lobby restrooms. I went down to get our room swapped and it was after 11pm, nobody was around. Hotels.com couldn’t even get ahold of anyone. I found some bleach type cleaning spray near the kitchen and went to town in my room, killing at least 10 of them until it was clear enough for me to get some sleep. In the morning, I was offered a room in a private house off site, but was assured they were taking care of the problem and that it was only this one room based on the proximity to the toilets. Well, spent the day wondering around Bellagio and some other towns via ferry. All seemed well, minus the Raid smell, until again, it wasn’t. This time it was before 11pm and the staff were still around. They had a room open up without the sweet lake view, but at least it was clean. We took it and had zero issues. The hotel refunded me just one night of just the extra I had paid for the upgrade. Seemed a bit underwhelming in my eyes, but better than nothing. I did manage to find free parking for our rental car at the property. And it was very close to all in Bellagio. Without the bugs, which I don’t think are normally an issue, as I didn’t see a single review about them, I would have given this place a full 5 stars down the board.
Michael
Stayed 2 nights in Oct 2025
