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Shilo Inn Suites Hotel - Bend

2.5 star property

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Lobby sitting area
Restaurant
Plasma TV
Front of property – evening/night
Indoor pool, seasonal outdoor pool, pool loungers

Reviews

5.6 out of 10

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Laundry
  • Gym
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
3105 O.B. Riley Road, Bend, OR, 97701
  • Place, Bend River Promenade
    ‪1 min walk‬
  • Place, Old Mill District
    ‪4 min drive‬
  • Place, Hayden Homes Amphitheater
    ‪6 min drive‬
  • Airport, Redmond, OR (RDM-Robert's Field)
    ‪21 min drive‬

Room options

Deluxe Room, 1 King Bed, River View

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Queen Bed, Kitchenette, Courtyard View

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Room, 2 Queen Beds, Courtyard Area

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 1 King Bed, Jetted Tub, River View

  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, River View

  • River view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Queen Beds, River View

  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed, Kitchenette, River View

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Jetted Tub, River View

  • River view
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds, Kitchenette, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 1 Queen Bed, River View

  • River view
  • Sleeps 2
  • 1 Queen Bed

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The price is €87
includes taxes & fees
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About this property

Shilo Inn Suites Hotel - Bend

Riverside hotel with 2 hot tubs and fitness centre
An indoor pool, a fitness centre and a sauna are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a seasonal outdoor pool and a meeting room. Housekeeping is available on request.
Shilo Inn Suites Hotel - Bend offers 151 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature down duvets. Plasma televisions come with premium satellite channels.

This Bend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Shilo Inn Suites Hotel - Bend's great location gets high marks from our customers. During your stay, you're just a quick walk from Bend River Promenade. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools or soak in the 2 hot tubs
  • Amenities include a front desk safe, a meeting room and a conference centre
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 5-minute drive from Old Mill District and 6 minutes from Hayden Homes Amphitheater
  • Dogs welcome for a fee (restrictions apply)
As a guest of Shilo Inn Suites Hotel - Bend, you'll find 2 hot tubs, an indoor pool, a sauna, and a fitness centre. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly Shilo Inn Suites Hotel - Bend. Free self parking is available.

This Bend hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • 2 hot tubs
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Bend Shilo Inn Suites
Shilo Inn Suites Bend
Shilo Inn Suites Hotel Bend
Bend Shilo Inn
Shilo Inn Bend
Shilo Inn Hotel Bend
Shilo Inn Suites Bend Bend
Shilo Inn Suites Hotel - Bend Bend
Shilo Inn Suites Hotel - Bend Hotel
Shilo Inn Suites Hotel - Bend Hotel Bend

Shilo Inn Suites Hotel - Bend Reviews

Reviews

5.6
Rating 10 - Excellent. 158 out of 1000 reviews
Rating 8 - Good. 168 out of 1000 reviews
Rating 6 - Okay. 188 out of 1000 reviews
Rating 4 - Poor. 239 out of 1000 reviews
Rating 2 - Terrible. 247 out of 1000 reviews

5.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Robin

Travelled with partner
Liked: Staff & service
Disliked: Amenities
For the price I paid, wallpaper in the room was peeling in the edges of the walls, hair clip left on the curtains, lamp shade was stained, dingy, and completely off centered. Carpets were stained and dirty looking, no pictures on any walls, and the toilet seat was broken off the toilet, just sitting very loosely. Only a very tiny microwave, only a one cup tiny coffee maker, carpet outside on the stairs was very old and had major holes worn everywhere. I would not reccommend staying here at these prices.
Stayed 1 night in Aug 2025

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

David

Business traveller
Disliked: Amenities
The carpet was badly stained. It looked like it hadn’t been cleaned in a year!! The smell in the room was bad . If I wasn’t tired I would have found a nother motel. Even the water had a bad smell. I am calling there corporate office and asking for at least half of my money back!!!
Stayed 1 night in Jul 2025

4/10 Poor

Lindsey

Disliked: Cleanliness, property conditions & facilities

Needs improvement

The room needs updates. I don’t think anything has been updated for decades besides the bedding. Carpet, fridge, microwave, furniture was very old and rundown. We did not use the coffee maker because it had a layer of dust in it. The shower did not look clean so we did not use it. There were people dumpster diving outside our room as well.
Stayed 1 night in Jul 2025

6/10 Okay

nycolma

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was spacious. We arrived and there were no towels and only a 1/2 a roll of toilet paper. We went back to the front desk and asked for towels and were told they were out except for a couple floor towels. We took those for hand towels and they said there will be more in the morning. In the morning, we called and they said they had more towels, but we had to come and get them because of staffing. The toilet and shower had black mold and the toilet seat was broken. Overall, the room could be cleaner and better stocked, but served its purpose.
Stayed 2 nights in Jul 2025

2/10 Terrible

Sloane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

armando

Disliked: Cleanliness, staff & service, property conditions & facilities
Found 3 spiders in bathroom and 2 moths as well.
Stayed 1 night in Jul 2025

4/10 Poor

Tammy

Disliked: Cleanliness, property conditions & facilities
Floor had not been vacuumed was filthy and shower doors were broken. Outside patio was full of cobwebs. Good thing though was bed was clean and comfy and bathroom was clean.
Stayed 2 nights in Jul 2025

4/10 Poor

Illiah

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Would never stay here again

The shower felt like you were going to fall through the floor. There was only half a roll of toilet paper in the bathroom and when we called to get more they told us we had to come to the front desk if we wanted more. The pool was ice cold and the 2 hot tubs were barely above freezing. There were no towels at the pool area. The only positive thing about our stay was that the bed was very comfortable.
Stayed 2 nights in Jul 2025

2/10 Terrible

Penny

Travelled with family
Disliked: Amenities
The room I had on July 25-26 was awful. The only good thing about it was that the bed and sheets were really comfortable. Smelled like smoke Fixtures from the 70s Cottage cheese ceiling Cracked lamp Nasty box springs Mouldy shower Ice machine not working Loose electrical outlets could not charge my phone by the bed because it kept falling out of the wall. No charging stations at all. I plugged it into the bathroom. The concrete sidewalks outside were probably poured in the 60s and were broken up and uneven. spiderwebs all over in the hallway to the four rooms that were in there. I would not recommend this place for anybody.
Cottage cheese ceiling and old lamps
Nasty old box springs under comfy mattress.
Weird ironing setup
70s toilet and sinks
Stayed 2 nights in Jul 2025

10/10 Excellent

Debbie

Stayed 1 night in Jul 2025

6/10 Okay

Amanda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The room was very dirty. Inside the cabinets/ drawers had dead spiders, floors looked like they hadn’t been vacuumed in a while.
Stayed 3 nights in Jul 2025

2/10 Terrible

Albert

Disliked: Cleanliness, room comfort

Stay away from here

This place is trashed. Dirty, not vacuumed, carpet stains, drywall roof leaked water ( potential mold), no coffee cups, 1 towel for a king room. Perfect location, but zero maintenance or upgrades in 25 plus years. Hemstreet should be ashamed of himself. Shilo Bend Oregon is not at all what it is advertised and should be avoided. Do not take your kids there as the floors are disgusting.
Stayed 2 nights in Jul 2025

2/10 Terrible

Rylie

Stayed 1 night in Jul 2025

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was filthy. Carpets stained all over. Mattress stained. Shower dirty. Cobwebs, bugs and spiders. Left, requested a refund, did not stay.
Stayed 2 nights in Jul 2025

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Staff was great...the rest was meh

The staff at Shilo Inn was amazing, that being said there were a few issues with our stay, no toilet paper or any paper products. These were supplied when we called for them but it seemed due to short staffing we were required to go to the front desk for everything, we never did get coffee cups. The ice machine wasn't working and we had to go to the next building, after getting a separate key since ours wasn't working in the other building. The pool outside our room was closed and the one that was opened the hot tub jets didn't work and the tile and concrete was broken and loose pieces around the pool and hot tub. Our toilet ran the entire weekend, while the room seemed clean (except for the giant stain on one of the box springs) it was dated. The last night our key stopped working, we had to go to the front desk multiple times to get it worked out. The maintenance guy was missing however the front desk clerk finally got us. Again I will say the staff that I encountered were wonderful and really tried their best to help us and fix any problems. With some updates, repairs and a few more staff this would be a great place to stay, currently though the quality does not match the rate charged. I would try again there in the future if they confirm some updates.
Stayed 3 nights in Jul 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has so much potential it’s right up against the Deschutes river with beautiful trees and a very open layout plus the staff were incredibly nice and helpful. However, the room was one of the worst rooms I have ever stayed in all the furniture had what looked to be blood stains on them (I don’t mean one little stain, I mean a lot) and the upholstery was completely falling apart. I debated on going across the street to buy my own linens just to be on the safe side. I understand it cost a lot to remodel a hotel but this one look like it hadn’t been touched since the 80s. The kitchenette was awesome, but super ran down I thought about not even using the fridge for drinks. On top of that the first night we were there we went out for dinner and when we came back, there were about seven police officers in the parking lot at someone’s room. I understand things happen and it may be just a one off occurrence, but it did happen.
Stayed 3 nights in Jul 2025

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

I usually love this location, but the facilities are in need of renovation and deeep cleaning. Also, the staff weren’t very friendly. It worked for what we needed.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Heather, SALEM

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So when we first checked in, we checked in around 1:30. In the afternoon on a Friday we noticed that the bathroom was filthy the toilet. The tub there was mold. There was hair. It wasn't vacuumed. There was no cups in the room so we asked for the room to be cleaned cuz we're going to the festival and we'd be back that night. When we got back nothing had been done and then I was talking to one of the guys. He was very very rude and he hung up on me so then they switched us to a different room and when we got to that room the toilet was still dirty. The garbage was full. The room had not been vacuumed and it was just gross. I will never stay there again and the staff was rude. The guy the lady the next day I think she was the manager. She was very sweet and nice but I will never stay there again!!
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2025

6/10 Okay

Barry

Travelled with family
Disliked: Staff & service
Really nice location on the river, and a terrific breakfast place across the road, McKays. Hotel itself was in good shape, but never saw a maid. Room had a hand towel, washcloth and one bath towel. When I went to the desk the clerk apologized and said "Here is what I have", which was a bath towel and a couple pool towels. Next day maid never came to replenish towels. Table lamp between beds was not working. AC fan rattled. I get the impression owners arent staffing or putting money into upkeep. Sprinklers ran all night, many broken or spraying onto lot. Shame because a really nice property. Clerk on checking said, "I haven't had a chance to check your room, but if any problems let me know". Nice but not inspiring. Booked for an event in Redmond, so with event pricing was $500+ for two nights and hotel along with others in town all booked up.
Stayed 2 nights in Jul 2025

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, property conditions & facilities

Highly Recommend

Easy and friendly check in process, friendly staff, clean room, quiet location.
Stayed 2 nights in Jul 2025