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Shilo Inn Suites Hotel - Bend

2.5 star property

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Photo gallery for Shilo Inn Suites Hotel - Bend

Lobby sitting area
Deluxe Suite, 1 King Bed, Jetted Tub, River View | 1 bedroom, down duvets, desk, blackout curtains
Lobby
Front of property – evening/night
Indoor pool, seasonal outdoor pool, pool loungers

Reviews

5.6 out of 10

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Laundry
  • Gym
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
3105 O.B. Riley Road, Bend, OR, 97701
  • Bend River Promenade
    ‪1 min walk‬
  • Old Mill District
    ‪4 min drive‬
  • Hayden Homes Amphitheater
    ‪6 min drive‬
  • Redmond, OR (RDM-Robert's Field)
    ‪21 min drive‬

Room options

Executive Room, 1 Queen Bed, River View

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Queen Beds, Kitchenette, River View

Executive Room, 2 Queen Beds, Kitchenette, River View | 1 bedroom, down duvets, desk, blackout curtains

Executive Room, 2 Queen Beds, Kitchenette, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub, River View

Deluxe Room, 1 King Bed, Jetted Tub, River View | 1 bedroom, down duvets, desk, blackout curtains

Deluxe Room, 1 King Bed, Jetted Tub, River View

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Kitchenette, River View

Executive Room, 1 King Bed, Kitchenette, River View | 1 bedroom, down duvets, desk, blackout curtains

Executive Room, 1 King Bed, Kitchenette, River View

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

Deluxe Room, 2 Queen Beds, River View | 1 bedroom, down duvets, desk, blackout curtains

Deluxe Room, 2 Queen Beds, River View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View | 1 bedroom, down duvets, desk, blackout curtains

Deluxe Room, 1 King Bed, River View

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Jetted Tub, River View

Deluxe Suite, 1 King Bed, Jetted Tub, River View | 1 bedroom, down duvets, desk, blackout curtains

Deluxe Suite, 1 King Bed, Jetted Tub, River View

  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

1 bedroom, down duvets, desk, blackout curtains

Deluxe Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Courtyard Area

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 1 Queen Bed, Kitchenette, Courtyard View

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View | 1 bedroom, down duvets, desk, blackout curtains

Deluxe Room, 1 King Bed, River View

  • Sleeps 3
  • 1 King Bed

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About this property

Shilo Inn Suites Hotel - Bend

Riverfront hotel with 2 hot tubs and fitness centre
An indoor pool, a fitness centre and a sauna are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a seasonal outdoor pool and a meeting room. Housekeeping is available on request.
Shilo Inn Suites Hotel - Bend offers 151 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature down duvets. Plasma televisions come with premium satellite channels.

This Bend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Shilo Inn Suites Hotel - Bend's great location gets high marks from our customers. During your stay, you're just a quick walk from Bend River Promenade. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools or soak in the 2 hot tubs
  • Amenities include a front desk safe, a meeting room and a conference centre
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 5-minute drive from Old Mill District and 6 minutes from Hayden Homes Amphitheater
  • Dogs welcome for a fee (restrictions apply)
As a guest of Shilo Inn Suites Hotel - Bend, you'll find 2 hot tubs, an indoor pool, a sauna, and a fitness centre. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly Shilo Inn Suites Hotel - Bend. Free self parking is available.

This Bend hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • 2 hot tubs
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Bend Shilo Inn Suites
Shilo Inn Suites Bend
Shilo Inn Suites Hotel Bend
Bend Shilo Inn
Shilo Inn Bend
Shilo Inn Hotel Bend
Shilo Inn Suites Bend Bend
Shilo Inn Suites Hotel - Bend Bend
Shilo Inn Suites Hotel - Bend Hotel
Shilo Inn Suites Hotel - Bend Hotel Bend

Shilo Inn Suites Hotel - Bend Reviews

Reviews

5.6
Rating 10 - Excellent. 148 out of 1007 reviews
Rating 8 - Good. 169 out of 1007 reviews
Rating 6 - Okay. 193 out of 1007 reviews
Rating 4 - Poor. 245 out of 1007 reviews
Rating 2 - Terrible. 252 out of 1007 reviews

5.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

D'Ann

Disliked: Property conditions & facilities
This place needs some TLC. Could use some repairs and updates. I chose this hotel because of its brand name and affordable price for the area. And, the online photos make this hotel appear much nicer than it is. Upon arrival, there was no tissue and very little toilet paper. I went to the lobby to get both and was told they ran out of tissue. One soap bar for both the shower & sink!? Those are little things, but add them to the poorly maintained property and outdated room, and it left an overall negative impression.
Stayed 1 night in Jun 2025

2/10 Terrible

Kurt

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room were dirty and had a strong cigarette odor.
Stayed 2 nights in Jun 2025

8/10 Good

Timothy

Stayed 1 night in Jun 2025

4/10 Poor

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of cleanliness in the room
Stayed 4 nights in May 2025

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service
Honestly, I didn’t like much about this property. I won’t be staying there again and I wouldn’t recommend it to anybody.
Stayed 1 night in Jun 2025

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, room comfort
Loved the property, seemedold and it appeared mngt was prioritizing repairs and upkeep. Seemed as if room was not properly seen to previously, very clean but missing cups for coffee or water and one little trash can in bathroom. No chairs at all in room.
Stayed 2 nights in May 2025

2/10 Terrible

Cat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was fully trashed. No housekepplyng. Found a white powder residue apparatus on the desk. Back door was unlocked. The bed was striped and pulled away from the wall. All towels were soiled. Found band aids stuck to the spa tub . Multiple garbage bags. Beer cans and a cell phone. I went to the front desk. Dude was rude AF. Offered me clean sheets and towels for 50%. The room was contaminated!!! Dude offered me a cancellation. I said yes. Yet I was still charged for 2 night. Because dude was so inept he didn't check us out. I spend 2-3 times more for a room to escape. Never never stay here! I booked this room 2 months prior. This should have never happened. Thankfully Fairfield inn in bend was able to accommodate us. At double the price. The room was clean the staff was wonderful. Do not stay at the Shiloh inn. EVER. I am calling the health department for a full investigation. This place is unsafe!
Stayed 3 nights in May 2025

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, amenities
Check in went fine. Friendly staff. Got to our building and the stairs leading up to the room are threadbare, the carpet outside is very old & outside of our room 114, it definitely had some water damage, carpet is brown & gross. Card lock entry. Rooms are spacious. We were over looking the outdoor pool, i.e.duck pond. There is an indoor pool also. Went to put things away in the fridge and it was moldy and had an old ice cream box in the freezer. The fridge was warm, so we couldn't put our food away. Had to call the front desk to find out where the ice machine was, there are a few scattered through out the buildings, not one of them worked. Called the front desk again. They sent someone to Fred Meyers to get ice and brought us about 3 cups of ice, not nearly enough to put in a cooler for our food. It took about 15 minutes of running the water full blast in both sinks to get luke warm water. The last day we were there we couldn't get hot water in the shower at all. We had a dog with us, there were no poop bags at the dog stations, all were empty. This is minor,but the lighting in the room was awful. The lamp had a layer of grime on it I couldn't scape off. The beds were comfy & I chose to believe clean. Told the front desk about the mold in the fridge, someone was suppose to come and clean it, they didn't. We ended up cleaning it, and it finally got cold after the second day. We had baseball tournaments all weekend & had to time or energy to keep going to the desk.
Stayed 4 nights in May 2025

8/10 Good

Christina, Tampa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our room did not have any toiletries or towels; however, we knew they were busy, so they gave us some at the front desk. There was debris all over entrance area of the room. No elevator and we were supposed to have a lower level room. We had to park a distance away from our room.
Stayed 2 nights in May 2025

4/10 Poor

Megan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was quite dirty and there were so many spiders in the room. There were not enough towels (2) for our family of 5 and more were never brought. The staff seemed overwhelmed and also not super motivated to make improvements or help with requests. If we could have swapped hotels we would have but everything else was booked for the holiday weekend
Stayed 3 nights in May 2025

2/10 Terrible

Zachary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I usually don’t write reviews on anything but… We were here this past weekend and it was a mess. To their defense, they were full. But unfortunately our experience suffered because of it. We got there and it looked like it hadn’t been cleaned at all. The carpet was dirty like it wasn’t vacuumed and the fridge was very dirty as well as every cupboard we opened. The toilet paper roll had zero paper on it upon arrival. We only had a sheet on our bed so we walked down and asked for a blanket. They said ohh no! We will make a note of it, I don’t know where any are. So first night with no blanket. We stayed 3 nights. Day 2 came, went down asked again. They said they would have a housekeeper bring one. Night came, no blanket. So we walked down again and asked. The man found one and we asked for a couple of towels. No towels. He gave us a few hand towels. And said housekeeping would bring us some. Long story short, we never got any towels and had 2 for 4 of us for 3 nights. The room the ice machine is in is so hot it wouldn’t make ice. The upside, was it was fairly affordable. There is a coffee machine, but there’s no coffee pods available there. We brought our own, but they weren’t the same as the coffee maker in the room. We wouldn’t stay here again based on this experience.
Stayed 3 nights in May 2025

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

2/10 Terrible

Brenda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't cleaned, and they argued it was. They didn't give me a new room as they claimed non were available.
Stayed 1 night in May 2025

2/10 Terrible

Marilee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in they told us the maids had quit and they recommended we check our room. There were pubic hairs in the tub, no soap, towels, cups, carafe to coffee pot and missing pillow cases. We were promised a 50%discount for inconvenience as there were no other rooms available and Expedia had charged me.
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room I was in was incredibly dated and didn't feel clean. My bed didn't have a comforter and I had to request soap and toilet paper.
Stayed 2 nights in May 2025

8/10 Good

Hailey Rae

Travelled with family
Liked: Cleanliness, staff & service
I’ve stayed here many times now and will continue to come back. It’s a great bang for your buck. They are very short staffed right now though. The check in line was super long, but it was also a holiday weekend. We had one roll of TP, 2 towels and no tissues. The pool also had no towels. The staff is amazing and doing all they can though.
Stayed 2 nights in May 2025

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

There was not one person who checked in when we did that was not complaining to the front desk. We were there for Memorial day weekend & booked this room months in advance so we get there and our room was so incredibly dirty, no sheets on the bed, tub had a thick filthy ring around it, nightstands and headboard just filthy, also dirty towels were found outside the room as well as someone's room keys. We went to complain and there was 15+other people with the same complaints. The staff were friendly and shared that for over 700 rooms there's only two houskeepers. The entire experience was terrible plus they could not provide us with sheets as they said they did not have any. We tried to switch hotels but the cost due to the holiday was way too much. I hope the management of this property does better. There is so much potential for that property.
Stayed 1 night in May 2025

2/10 Terrible

Marta

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, broken glass on floor, not sure if sheets were clean. The guy at the front desk told us they were short on staff, never came up to vacuum We left and got another room. Do not go there! Filthy pool, filthy hot tub. I lost money by leaving but could not stay there
Stayed 1 night in May 2025

2/10 Terrible

Miguel

Travelled with family
Pictures on Expedia are not what the condition of the property is like. It is in run down horrible shape.
Stayed 2 nights in May 2025

2/10 Terrible

Martha

Travelled with partner
Disliked: Amenities
Shabby hotel. Very poor housekeeping and maintenance. Parts of our room were dirty, empty Kleenex box and incomplete coffee service plus a dirty coffee pot. One bed didn’t even have a blanket. Dirty patio with weeds around it. Sad and seemed like was on the edge of going under. Will never stay here again.
Stayed 1 night in May 2025

2/10 Terrible

Michael

Stayed 2 nights in May 2025

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
At check in we were told that our room was bot cleaned and that they could not clean it. They also could not move us to another room. No apologies, no discounts offered... nothing!. Obviously i cant stay in a room that wasn't cleaned so i had to refuse the room. Very upset to say the least and will never go to a shilo again!
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed

Our toilet was broken, we had to wait for it to get fixed for a couple of hours. We had no towels in our room, half a roll of toilet paper, Kleenex dispenser was empty. Carpet had not been vacuumed and the fridge was dirty inside.
Stayed 1 night in May 2025