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Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand

5.0 star property

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Photo gallery for Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand

Exterior
Meeting facility
Executive Club Room King Non Smoking | Club Lounge Access | Premium bedding, pillow-top beds, minibar, in-room safe
Outdoor pool, pool loungers
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Parking available
  • Housekeeping

Explore the area

Map
Opposite RMZ Infinity Techpark, Swamy Vivekananda Road, Bengaluru, Karnataka, 560093
  • Gopalan Signature Mall
    ‪1 min walk‬
  • Baghmane Tech Park
    ‪3 min drive‬
  • M.G. Road
    ‪7 min drive‬
  • Bengaluru (BLR-Kempegowda Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Suite - 2 Bedroom - Kitchenette - Large Living area

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Suite - 2 Bedroom - Kitchenette - Large Living area

  • 111 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Executive Club Twin Room Non Smoking | Club Lounge Access

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Club Twin Room Non Smoking | Club Lounge Access

  • 37 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Club Room King Non Smoking | Club Lounge Access

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Club Room King Non Smoking | Club Lounge Access

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | Living area | 49-inch LED TV with satellite channels, TV

Presidential Suite, Multiple Beds

  • 186 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Room Twin Non Smoking| Hotel Credit INR 500

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room Twin Non Smoking| Hotel Credit INR 500

  • 37 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite - 1 king Bedroom - Kitchenette - Private Terrace (300 Sqft)

Executive Suite - 1 king Bedroom - Kitchenette - Private Terrace (300 Sqft) | Premium bedding, pillow-top beds, minibar, in-room safe

Executive Suite - 1 king Bedroom - Kitchenette - Private Terrace (300 Sqft)

  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room King Non Smoking | Hotel Credit INR 500

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room King Non Smoking | Hotel Credit INR 500

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand

Luxury Bengaluru hotel connected to a shopping centre, steps from Gopalan Signature Mall
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a snack bar/deli and a conference centre are on-site. Housekeeping is available on request.
Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand offers 212 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 49-inch LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.
Tattva Spa has 2 treatment rooms. Services include massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand. During your stay, you'll be connected to a shopping centre and just a quick walk from Gopalan Signature Mall. Free WiFi in public areas, free valet parking and a full-service spa are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine while dining at La Utsav
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at Tattva Spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Steps from Gopalan Signature Mall and a 5-minute drive from Baghmane Tech Park
  • Airport shuttle service available for a fee
Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Business amenities include a business centre and 8 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 3400 square feet (316 square metres) and includes a conference centre. A children's pool, spa services, and a library are also featured at the luxury Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Bengaluru hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
La Utsav – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
1026 AD – This lobby lounge only serves light fare. Open daily.
Room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: INR 800 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 1026 AD
  • La Utsav

Things to do

  • 24-hour health club
  • Arcade/game room
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Shopping centre

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (3,400 square foot of space)

Outdoors

  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways (90 centimetre high)
  • Lift (91 centimetre wide door)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (137 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 1680.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately INR 800 per person
  • Airport shuttle fee: INR 3500 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1680.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit.

Property is also known as

Grand Mercure Bengaluru Gopalan
Grand Mercure Bengaluru at Gopalan Mall
Grand Mercure Bengaluru at Gopalan Mall Hotel
Grand Mercure Bengaluru at Gopalan Mall (Opening January 2020)

Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 78 reviews
Rating 8 - Good. 16 out of 78 reviews
Rating 6 - Okay. 5 out of 78 reviews
Rating 4 - Poor. 5 out of 78 reviews
Rating 2 - Terrible. 3 out of 78 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Susan

Business traveller
Disliked: Staff & service

Worst Hotel Experiences in 30 Years! Don’t Stay!

Worst Hotel Experience in 30+ Years Disastrous Laundry Service I sent two blouses and a dress for dry cleaning, but they were stuffed into a laundry bag, crumpled, and improperly washed instead. • One blouse shrank, making it unwearable. • The dress had iron marks and smelled bad. • Garments were creased and mishandled. When I raised the issue, staff repeatedly insisted they only dry clean jackets and pants, despite listing dry cleaning for other garments. Instead of informing me, they damaged my clothes. The manager, Babita Butola, offered no resolution, only waiving the laundry fee—no compensation for ruined garments. Worse, when I was unavailable, the hotel contacted my customer to reach me, an appalling breach of professionalism. At check-out, they still tried to charge me for laundry, causing further delays. Final Verdict: Avoid at All Costs he lack of accountability, poor service, and refusal to take responsibility make this hotel an absolute NO for both business and leisure travelers. If you are considering staying here—DON’T.
Stayed 6 nights in Feb 2025

4/10 Poor

Sujata

Liked: Property conditions & facilities

I will not call it a 5 star hotel…..

The hotel is in a good location but restaurant is bad. People stand at the buffet to eat, do not take new plates every time, use their hands to pickup the food, I travel a lot . So far I traveled to 40 plus countries but not seen such un-hygienic buffet anywhere. After seeing that I didn’t eat at the buffet. We ordered some expensive drinks at the bar and were served RAW peanuts at the bar. Not roasted, not salted but RAW. The last day we settled our account and as we were getting in to the car to the airport the receipt came running and started saying we Jane not paid for the late check out. We had paid for the late checkout and all the taxes etc… I pulled my account statement and showed it to her, her response was oh ok. No apology what so ever. It was very embarrassing in front of other guest standing there. I will think twice before booking my stay at this hotel again….
Stayed 4 nights in Feb 2025

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Velangi

Stayed 2 nights in Jan 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic place to stay in Bengaluru

Excellent customer service & beautiful hotel. Rooms were clean and spacious.
Stayed 4 nights in Dec 2024

6/10 Okay

Mohamed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
During a recent stay at the Grand Mercure Bengaluru, I found the hotel itself to be quite satisfactory. The accommodations were modern, clean, and comfortable, ensuring a restful stay. The housekeeping staff deserve commendation for maintaining impeccable standards of cleanliness. The service throughout the hotel was commendable. The staff were consistently friendly and helpful, readily addressing any requests. Room service was prompt and the food was enjoyable. The lunch buffet at the restaurant was a highlight, offering a satisfying variety of dishes. While the hotel is attached to Gopalan Mall, I found the mall itself to be rather underwhelming. The selection of shops was limited and the overall size was smaller than expected. This wasn't a major issue, but it's worth noting for those who might be expecting a larger shopping experience. However, a significant error on my final invoice detracted from the overall experience. An extra zero had been mistakenly added to the total, resulting in a grossly inflated amount. While the issue was rectified, it caused unnecessary inconvenience and raised concerns about the hotel's billing procedures. Despite this unfortunate incident and the somewhat disappointing mall, I would still recommend the Grand Mercure Bengaluru for the quality of the hotel itself. The comfortable accommodations, excellent service, and the enjoyable lunch buffet make it a desirable choice. However, guests are advised to carefully review their invoices.
Stayed 4 nights in Nov 2024

10/10 Excellent

Deepak Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great in this hotel. Good amenities, had good food and drink options. Neat and clean facility, good service, ambience was wonderful. The only problem faced is with the heavy traffic at that junction to move in and out.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tirumal

Stayed 1 night in Jul 2024

4/10 Poor

Rajesh, Thrvanmiyur/Chennai

Disliked: Staff & service, property conditions & facilities
Just ok
Stayed 3 nights in Aug 2024

8/10 Good

Abi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very courteous, service was good. Will stay again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Venkata Naga Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very prime and next to a shopping mall. Easy access to transportation
Stayed 2 nights in Jul 2024

10/10 Excellent

SENTHIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, very clean and friendly staff. Easy check-in and check-out process. Staffs were very attentive.
Stayed 1 night in Jul 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

KRISHNA C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Nisheeth, Cupertino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genuinely helpful staff… but not trained enough to pay attention to detail.
Stayed 7 nights in Jul 2024

10/10 Excellent

SENTHIL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness and quick response to service calls
Stayed 2 nights in Jul 2024

10/10 Excellent

Riyaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean big rooms

We had a great stay here and the rooms are bigger. Breakfast is really good and is very close to smvt railway station.
Stayed 1 night in Jun 2024

6/10 Okay

Suresh Kumar

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

SIDDEQUE PALAMPADIYAN, JEDDAH

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 2 nights in May 2024

10/10 Excellent

Ramkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

swaroop

Stayed 4 nights in May 2024

10/10 Excellent

Debi prasad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent property in bangalore . next to gopalan mall . Staff , food , cleanliness was all awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Larisa

Stayed 10 nights in Apr 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024