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Mercure Bergamo Centro Palazzo Dolci

4.0 star property

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Photo gallery for Mercure Bergamo Centro Palazzo Dolci

Standard Double Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk
Spa
Lobby lounge
Front of property
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
Viale Papa Giovanni Xxiii 100, Bergamo, BG, 24121
  • Humanitas Gavazzeni Hospital
    ‪11 min walk‬
  • Piazza Vecchia
    ‪2 min drive‬
  • Gewiss Stadium
    ‪3 min drive‬
  • Bergamo (BGY-Orio Al Serio)
    ‪4 min drive‬

Room options

View all photos for Privilege, Twin Room, 2 Single Beds

Privilege, Twin Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Privilege, Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Double Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Privilege, Double Room, 1 Double Bed

8.6 out of 10
Excellent
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 Double Bed

8.4 out of 10
Very good
(26 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Single Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

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About this property

Mercure Bergamo Centro Palazzo Dolci

Pet-friendly hotel connected to the convention centre in Bergamo with a bar
A fitness centre, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include spa services, concierge services and dry cleaning. Change of towels is available on request
Mercure Bergamo Centro Palazzo Dolci offers 88 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 26-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us that they can't get enough of the helpful staff at Mercure Bergamo Centro Palazzo Dolci. During your stay, you'll be connected to the convention centre and just a quick walk from Centro Congressi Giovanni XXIII. You'll find features such as free WiFi in public areas and a free manager's reception, plus a gym.
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Steps from Centro Congressi Giovanni XXIII and Monumento al Partigiano
  • Shopping centre shuttle service available for a fee
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the business-friendly Mercure Bergamo Centro Palazzo Dolci. A complete renovation of Mercure Bergamo Centro Palazzo Dolci was completed in November 2022.

This 4-star Bergamo hotel is smoke free.

The hotel hosts a free manager's reception daily.
L'Accademia – This lobby lounge only serves light fare. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 15 per day)
  • Street parking available
  • Shopping centre shuttle (surcharge)

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: EUR 9.90 per person
  • A bar/lounge
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L'Accademia

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Bicycle storage
  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Vegetable garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1800
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 13 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 7% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 7.00 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 9.90 per person
  • Nearby parking fee: EUR 15 per day (33 ft away)
  • Pet fee: EUR 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 10 October to 31 March.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bergamo Palazzo
Bergamo Palazzo Dolci Mercure
Mercure Bergamo Palazzo
Mercure Bergamo Palazzo Dolci
Mercure Palazzo Bergamo
Mercure Palazzo Dolci
Mercure Palazzo Dolci Hotel
Mercure Palazzo Dolci Hotel Bergamo
Palazzo Dolci
Palazzo Dolci Mercure Bergamo
Accor Bergamo Palazzo Dolci
Mercure Bergamo Palazzo Dolci Hotel Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci
Mercure Centro Palazzo Dolci
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel Bergamo

Mercure Bergamo Centro Palazzo Dolci Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 428 out of 1005 reviews
Rating 8 - Good. 427 out of 1005 reviews
Rating 6 - Okay. 99 out of 1005 reviews
Rating 4 - Poor. 30 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Stayed 3 nights in May 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious, clean room. Great stay
Stayed 1 night in May 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with train station and buses nearby. Lots of restaurants and shopping and tourist attractions within walking distance.
Stayed 3 nights in May 2025

6/10 Okay

MARY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property feels tired and in need of a refresh. Our room had peeling paint and water damage. The chords had been broken from the blinds and left on the windowsill. There is no longer a bar. The loos at reception were broken when we were there. The staff do seem to work very hard to make folks feel welcome. They cannot be faulted but this is really only a 3* property at best.
Stayed 1 night in May 2025

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, spotless rooms and good service
Stayed 1 night in May 2025

10/10 Excellent

Ronit Liza

Stayed 1 night in Apr 2025

6/10 Okay

nikolay

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
at my first breakfast I found long black hair in my food. Waitress does not cover their hair. I have to stop breakfast and can not eat whole day.
Stayed 2 nights in May 2025

6/10 Okay

ISAAC

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Good stay marred by poor breakfast

Front desk was very friendly and helpful. However the breakfast left much to be desired. It was obviously understaffed. On the first day, the coffee machine ran out of milk, water and coffee. No one attended to it for 20 mins. While everyone was waiting for coffee. Second day which was a Sunday and breakfast till 10.30am. Came down at 9.30am, there were not enough tables as they weren’t cleared. And worse, no food was left. After several customers asked, some bread and scrambled eggs were provided. That’s all. Nothing else. Do yourself a favour. Skip the breakfast and go 4 doors down, they served much better stuff there.
Stayed 2 nights in Apr 2025

6/10 Okay

Maria Helena, Vancouver

Liked: Cleanliness, staff & service
The hotel was good, our first room was close to the restaurant and was not good. Very cold and noisy. There were able to change our room and the second one. Was much better. We could not find parking close to get our luggage and do the check. Location was good, walkable and close to transit and restaurants.
Stayed 2 nights in Jan 2025

10/10 Excellent

Roderick

Stayed 1 night in Mar 2025

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 3 nights in Feb 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Hang U

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight arrived from Bergamo airport past midnight, only 10 mins to get an Uber to the hotel but it is on the pricey side €42 for a short journey but considering not having to drag my luggage all the way to Milan, that was an ideal solution. The hotel staff was very helpful with late check in. Room was extremely spacious and modern. Perfect temperature without me having to adjust the air conditioning. Comfy bed and not too noisy despite being on the second floor. Upon checking out and before heading to the station for my train, I could really benefit from the use of restroom but they have not got one available at the lobby area nor the restaurant area, according to staff, it is under renovations which is a bit of shame as this has let down the score slightly. Would have love to use their spa facilities next time when I visit again. Overall, really lovely stay and close proximity to central Bergamo.
Stayed 1 night in Feb 2025

10/10 Excellent

Richard Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very near to the airport bus so it was very easy to get from the airport. As it is on a direct bus route to the Citta Alta access to there was easy. Staff were helpful; we were able to store our luggage due to a late flight and to borrow umbrellas. We will stay again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room, handy for the station and shops and restaurants
Stayed 1 night in Dec 2024

10/10 Excellent

Oswaldo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2024

10/10 Excellent

mike

Stayed 3 nights in Nov 2024

10/10 Excellent

Vahid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable!

Helpful staff, clean, comfortable, I will try it again!
Stayed 1 night in Sep 2024

10/10 Excellent

KELSEA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Close to the train station. Restaurant Vox in the same building as the hotel was phenomenal. Older building but they maintained it well and kept it very clean. Only complaint was that the air conditioning only worked if a window was open - that may have been user error but that was the only way we could figure it out. Additionally, the windows have no screens (perhaps that’s a European thing) so we were scared to let bugs in if the windows were left open Otherwise it was great, would recommend.

10/10 Excellent

Varun

Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

4/10 Poor

Cobarlen

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

pauline

Stayed 2 nights in Jul 2024