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Hotel Restaurant Goldener Schlüssel Bern

3.0 star property

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Photo gallery for Hotel Restaurant Goldener Schlüssel Bern

Comfort Room | Terrace/patio
Front of property
Balcony
Comfort Room | Bathroom | Shower, hair dryer, towels
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Laundry room

Explore the area

View in a map
Rathausgasse 72, Bern, BE, 3011
  • Place, Bern Town Hall
    ‪3 min walk‬
  • Place, Berner Munster
    ‪5 min walk‬
  • Place, Federal Palace
    ‪5 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪21 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Single Room

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Double Room

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Triple Room

7.8 out of 10
Good
(6 reviews)
  • City view
  • 22 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Room

Comfort Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Comfort Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Family Room

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Single Room

Economy Single Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Economy Single Room

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Double Room

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Economy Double Room

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Restaurant Goldener Schlüssel Bern

This smoke-free hotel features a restaurant, self parking and free use of bicycles. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and free newspapers are on-site.
Hotel Restaurant Goldener Schlüssel Bern offers 34 accommodations with a safe and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Restaurant Goldener Schlüssel Bern. During your stay, you're just a quick walk from Zahringerbrunnen. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the central location and the helpful staff
  • Steps from Zahringerbrunnen and Bern Clock Tower
  • Dogs welcome free of charge
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Restaurant Goldener Schlüssel Bern. For a fee, parking is available.

This 3-star Bern hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM.
On-site venue – restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (CHF 22.50 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 22.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 6:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Restaurant Goldener Schlüssel
Hotel Restaurant Goldener Schlüssel Bern
Restaurant Goldener Schlüssel
Restaurant Goldener Schlüssel Bern
Hotel Restaurant Goldener Schlüssel Bern Bern
Hotel Restaurant Goldener Schlüssel Bern Hotel
Hotel Restaurant Goldener Schlüssel Bern Hotel Bern

Hotel Restaurant Goldener Schlüssel Bern Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 217 out of 643 reviews
Rating 8 - Good. 273 out of 643 reviews
Rating 6 - Okay. 111 out of 643 reviews
Rating 4 - Poor. 30 out of 643 reviews
Rating 2 - Terrible. 12 out of 643 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edwin

Liked: Cleanliness, property conditions & facilities
Clean, spacious room; friendly and helpful staff, great breakfast.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in a very convenient location. Helpful staff, clean and modern rooms, good breakfast. Parking turned out to be pretty good as well, if you don’t mind waking up/down stairs to the nearby parking garage.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Location and included breakfast was excellent! Staff was friendly and even helped make a reservation at a s restaurant nearby.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel in a great location! The service was tops!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of the Old City and only a ten minute walk from train station. Room was clean and staff accommodating. Nice breakfast.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Haidar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay at this hotel was perfect !
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, right in the centre of a vibrant area of town, easy access to transport links. Great dining and drinking to property area. Awesome service by staff and breakfast included in stay, would recommend hotel to friends and would stay again
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but very small…. Breakfast was good and staff very nice
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Welcoming. Old hotel restaurant in the heart of the old city. Great location.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nigel

Liked: Staff & service, property conditions & facilities
Excellent hotel right in the heart of old town Bern
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Qian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jim

Great location
Stayed 1 night in May 2024
Verified

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, great location.

Rooms a little small, bathroom kind of like a cruise ship “pod,” but clean & good condition. Well located in Old Town. Lots of shops, dining, easy/walkable to local sights & transportation. Great location for access to day trips.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Junchao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a charm and convenient!
Stayed 4 nights in May 2024
Verified

6/10 Okay

Tricia

Liked: Cleanliness, staff & service
Great location.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Location is amazing just a short walk to some major sites. Staff was friendly and helpful.
Stayed 4 nights in Jun 2022
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was so centralized.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well located and you can walk to all attractions in Bern.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Sonia

Liked: Staff & service, amenities, property conditions & facilities
Hotel was clean, it was right downtown and walkable everywhere. Good breakfast and great staff.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! So central to everything in Bern. Staff were very helpful with all our requests and were happy to assist. Thanks for a great stay!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Breakfast was excellent. Staffs were friendly and professional.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, staff was very friendly, room was spacious, clean, bed was comfortable, bathroom was adorable and loved the colored glass walls. Would definitely recommend and stay here again!
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included, this is both convenient & economical
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Warm and friendly staff, convenient location. Standard room was a bit small, nicely designed modern bath but with just a shower and no tub. Breakfast buffet is a big plus.
Stayed 2 nights in May 2025