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The Castle Hotel

2.0 star property

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Photo gallery for The Castle Hotel

Restaurant
Standard Single Room | Bathroom | Shower, hair dryer, towels
Exterior
Lounge
Family Triple Room | 1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Parking included
  • Free WiFi

Explore the area

Map
103 Castlegate, Berwick-upon-Tweed, England, TD15 1LF
  • Berwick-upon-Tweed Barracks and Main Guard
    ‪8 min walk‬
  • Berwick-upon-Tweed Town Hall
    ‪8 min walk‬
  • Berwickshire Coastal Path
    ‪9 min walk‬

Room options

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Standard Single Room

9.0 out of 10
Wonderful
(14 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Double Room

1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Basic Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Standard Double Room

8.4 out of 10
Very good
(14 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room | 1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Family Triple Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Suite

Standard Suite | 1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Standard Suite

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Similar properties

Front of property

Queens Head Hotel

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Housekeeping
4.5 out of 5, Wonderful, (162)
The price is €170
for 1 room
includes taxes & fees
2 Aug - 3 Aug
Queens Head Hotel

About this property

The Castle Hotel

Hotel in Berwick-upon-Tweed with free breakfast and restaurant
This hotel features a restaurant, a bar/lounge and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception.
The Castle Hotel offers 15 accommodations with complimentary bottles of water and a hairdryer. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on a daily basis.

The free breakfast at The Castle Hotel gets high marks from our customers. During your stay, you're just a quick walk from The Maltings Theatre and Cinema. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include coffee/tea in a common area
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Within a 10-minute walk of The Maltings Theatre and Cinema and Berwick's Walls
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Self parking is free.

Smoking is allowed in designated areas at this Berwick-upon-Tweed hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
The Castle Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from noon - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 20 per pet, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
The front desk at this property is open daily from noon - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

The Castle Hotel Hotel
The Castle Hotel Berwick-upon-Tweed
The Castle Hotel Hotel Berwick-upon-Tweed

The Castle Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 224 reviews
Rating 8 - Good. 61 out of 224 reviews
Rating 6 - Okay. 36 out of 224 reviews
Rating 4 - Poor. 6 out of 224 reviews
Rating 2 - Terrible. 3 out of 224 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Apr 2025

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Leigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Easy check in. Good nights sleep. Nice coffee and continental breakfast.
Stayed 1 night in Apr 2025

6/10 Okay

Carol

Disliked: Property conditions & facilities
, as careful on my feet. Staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay!

Very good and clean hotel, 2 minutes walk from the train station and 5 minutes walk from the town centre. Staff was very friendly and accomodating. They allowed us to leave our bags there before checking in. The room was clean and the bed was comfortable. Continental breakfast was essential, but good. I had a lovely stay, definitely would stay here again.
Stayed 1 night in Apr 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castle hotel .

Clean. Friendly , helpful staff. The food in the bar was very tasty . Very handy for the station . Would recommend and stay again.
Stayed 2 nights in Mar 2025

4/10 Poor

Kelly

Liked: Cleanliness, room comfort
Disliked: Staff & service

Not great

Very run down. Not made to feel welcome, mostly didn't ask for anything as felt like a inconvenience. Door lock jammed in the night, spent 10 mins struggling to get it open, thankfully there wasn't a fire. Booked breakfast included accommodation to find out it wasn't included so another £19 on top of the £20 dog supplement that I thought I'd paid when I booked. Very unhappy will not stay again and will not use hotels.com
Stayed 1 night in Mar 2025

10/10 Excellent

Ben, St John's

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the "Castle". The staff were very friendly and helpful, breakfast was wonderful. Easy walking distance to train station. We would highly recommend staying.
Stayed 2 nights in Mar 2025

10/10 Excellent

Wink

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Last minute booking and myself and my husband were very impressed with this hotel. Staff lovely and friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good value for money

Very good value for money Hotel in convenient location for exploring Berwick. Nice breakfasts, very friendly staff. Only down side was parking was several hundred metres away, but would not stop me visiting again.
Stayed 2 nights in Feb 2025

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities
Lovely spacious room, very clean and great bathroom. Continental breakfast was sufficient. Great, convenient location.
Stayed 1 night in Feb 2025

6/10 Okay

Tejpal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location was ideal and facilities clean and very comfortable. Breakfast service good. Apart from lady who served breakfast other staff were unfriendly and not at all welcoming.
Stayed 4 nights in Feb 2025

6/10 Okay

JOHN

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overnight stay after a challenging day with personal family issues. A quiet room in a hotel that suited my time -arriving late after a long journey. The hotel seconds walking time from Berwick upon Tweed station met my needs.
Stayed 1 night in Feb 2025

6/10 Okay

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities

Didn’t quite get what I paid for…

I was travelling with my sister, so booked a Triple room so that we could share, but have separate beds. Contacted the hotel via Hotels.com a few days ahead to ask about check-in, stating the specific room I had booked - a triple - but had no reply. The next I heard from them was that they’d taken payment. Only when I emailed the hotel direct did I have a response, but no mention was made regarding any issue with the room. My sister checked in slightly before me & unloaded - into a very small double room. At no point had the change in room been communicated, so I had to flag it with the front desk when I arrived slightly before 7pm. The hotel had overbooked the triple rooms but either no-one had noticed, or bothered to communicate it to me, despite charging me the triple room price. The lady on the desk was very apologetic and refunded me the price of the 2 cooked breakfasts I’d paid for (continental-only is included in the room rate) so the overcharge was lessened, but I would rather have had better communication or the room I paid for! It appeared that refunding food was all she was able to do in the system. All that aside, the rooms are clean and comfortable, breakfast very nice and staff very friendly. But bookings and communication via third-party platforms need improving. Overbooking more expensive rooms is really not on!
Stayed 1 night in Feb 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely break

The hotel was excellent for us. The staff were brilliant and very helpful, the food was all wonderful and the location was perfect. There were some very minor faults i could give if pushed, but overall it was a very enjoyable stay.
Stayed 2 nights in Feb 2025

8/10 Good

Philip A T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

Cozy, spacious room. Hotel is very near train station.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give Berwick a try and discover culinary delights

Fantastic hotel surpassed all expectations Right near station and so easy for everything
Stayed 1 night in Feb 2025

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place to go for New Year

Amazing place all staff so helpful
Stayed 2 nights in Dec 2024

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff clean and tidy
Stayed 2 nights in Jan 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Dec 2024

6/10 Okay

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a single night business stay, quiet, clean, warm. Bathroom very small, and the bathroom door didn’t close but would definitely stay again.
Stayed 1 night in Nov 2024

6/10 Okay

Stephen

Liked: Cleanliness
Not bad but bathroom wash-hand basin tiny
Stayed 1 night in Oct 2024