17 Aug 2018 by Marion
Dear customer, We thank you for taking the time to wrote us a feedback, we see that your stay didn't went well and truly apologize for that. We're sorry that the type of room that you choosed didn't fitted you, we have bigger rooms that we can propose, depending the size of room you're looking for. Indeed our breakfast is located underground in a vintage vaulted cellar, we do understand that some people do not appreciate the location and decoration of our breakfast room because of it's peculiarity. Has the Front Office explained every clients during the heat wave period, we did have some troubles with the air conditioning because our region isn't adapted for temperatures like those that we had this summer, we truly apologize about it and changes are in process to assure our customers a comfortable stay during the years to come. We did not undestood about your wifi notification, in case of connexion issues our Front Office team is always available to help you to connect your devices and give you access to the lobby computer in case you need to. We hope you'll give us another chance to improve your experience among us. Kind regards, Marion Front Office
14 Jun 2022 by Alexandra
Dear Arthur, We thank you for your sweet comment, we are delighted you enjoyed your stay with us! Best regards
14 May 2022 by Alexandra
Dear Julian, We thank you for your comment and take note of your appreciation. It will help us in getting better. Best regards,
19 Jul 2019 by Alexandra
Chere Madame, Cher Monsieur, Nous vous remercions pour votre note positive et espérons que votre séjour s'est bien déroulé. Au plaisir de vous recevoir à nouveau,
30 Apr 2019 by Marion
Cher Anonyme, Toute notre équipe vous remercie de cette magnifique note suite à votre séjour dans notre établissement ! Nous sommes ravis que vous ayez passé un agréable moment parmi nous et serions heureux de vous accueillir de nouveau pour une prochaine visite sur Besançon. Bien cordialement, Marion Service Réception
7 Jan 2019 by Alexandra
Chère Madame, Cher Monsieur, Nous vous remercions pour les remarques positives que vous portez à notre attention, qui nous encouragent à poursuivre nos efforts. Au plaisir de vous recevoir à nouveau,
1 Nov 2018 by Filipe
Toute l'équipe se joint à moi afin de vous remercier pour cet avis élogieux. Au plaisir de vous accueillir lors d'un prochain passage, Bien cordialement,
1 Jan 2018 by Marion
Cher Philvstrat, Toute l'équipe se joint à moi pour vous remercier de votre agréable commentaire. Nous sommes ravis que vous ayez apprécié les efforts de notre personnel pour faire de votre séjour un bon moment et que l'établissement ai été à votre goût. Nous serions ravis de vous accueillir de nouveau si l'occasion se présente lors d'une future visite bisontine. Au plaisir de vous revoir, Bien cordialement
2 Sep 2017 by Marion
Dear Alexandre, We are very pleased that you enjoyed your stay among us, thank you very much for the nice comment, we hope to see you again in your establishment ! Best regards, Marion, Front Office
Public spaces have free WiFi. Business amenities include a 24-hour business centre and coworking spaces. The business-friendly Best Western Citadelle also features coffee/tea in common area, complimentary newspapers in the lobby, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Besancon hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Best Western Citadelle offers 41 accommodations with espresso makers and a safe. Beds feature premium bedding. Flat-screen televisions come with premium digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve on-site parking. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, Eurocard, debit cards and cash. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
