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Hôtel AKENA Biarritz - Grande plage

3.0 star property

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Photo gallery for Hôtel AKENA Biarritz - Grande plage

Reception
Economy Suite, 1 Queen Bed with Sofa bed, Garden View | Premium bedding, in-room safe, soundproofing, iron/ironing board
Standard Room, 1 Queen Bed, Garden View | Premium bedding, in-room safe, soundproofing, iron/ironing board
Reception
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Room service
  • Air conditioning
  • Laundry

Explore the area

View in a map
19 Avenue De La Reine Victoria, Biarritz, Pyrenees-Atlantiques, 64200
  • Place, Le Gare du Midi
    ‪9 min walk‬
  • Place, Biarritz Lighthouse
    ‪13 min walk‬
  • Place, Cote des Basques
    ‪3 min drive‬
  • Airport, Biarritz (BIQ-Pays Basque)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Garden View

Standard Room, 1 Queen Bed, Garden View | Premium bedding, in-room safe, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed, Garden View

8.6 out of 10
Excellent
(29 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Garden View

Premium bedding, in-room safe, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, Garden View

8.0 out of 10
Very good
(5 reviews)
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Suite, 1 Queen Bed with Sofa bed, Garden View

Premium bedding, in-room safe, soundproofing, iron/ironing board

Economy Suite, 1 Queen Bed with Sofa bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Hôtel AKENA Biarritz - Grande plage

Hotel in Biarritz with 24-hour front desk and bar/lounge
A bar/lounge, a snack bar/deli and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services and dry cleaning.
Hôtel AKENA Biarritz - Grande plage offers 44 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Hôtel AKENA Biarritz - Grande plage's great location gets high marks from our customers. During your stay, you're just a quick walk from Grand Beach. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Grand Beach and 6 minutes on foot from Miramar Beach
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Hôtel AKENA Biarritz - Grande plage. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Biarritz hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Covered parking on site (EUR 25 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: EUR 16 for adults and EUR 16 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night, plus a deposit of EUR 20 per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 16 for children
  • Covered self-parking fee: EUR 25 per night
  • Pet deposit: EUR 20 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Escale Oceania
Escale Oceania Biarritz
Escale Oceania Hotel Biarritz
Oceania Biarritz
Oceania Escale
Escale Oceania Biarritz Hotel
Escale Oceania Hotel
Escale Oceania Biarritz
Akena Biarritz Grande Plage
Hôtel AKENA Biarritz Grande plage
Hôtel AKENA Biarritz - Grande plage Hotel
Hôtel AKENA Biarritz - Grande plage Biarritz
Hôtel AKENA Biarritz - Grande plage Hotel Biarritz

Hôtel AKENA Biarritz - Grande plage Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 332 out of 800 reviews
Rating 8 - Good. 357 out of 800 reviews
Rating 6 - Okay. 76 out of 800 reviews
Rating 4 - Poor. 24 out of 800 reviews
Rating 2 - Terrible. 11 out of 800 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Hotel is well located and easy to walk around the town or to the beach. Would recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly night staff

I arrived very late at 4am and the night staff member on reception was super helpful and friendly despite the busy streets full of revellers from the festival.
Stayed 1 night in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Good property Great location and staff
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were so welcoming and friendly. Lovely hotel in an excellent location close to beach and restaurants, all walking distance. Hotel was adorable, loved it. Definitely go back and stay again.
Stayed 1 night in Jun 2025

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little boutique hotel. Marco at the front desk was very helpful
Stayed 2 nights in Jun 2025

8/10 Good

Flavia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for the price. The room wasn't ready when we arrived and the duvet was way too hot.
Stayed 1 night in Jun 2025

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful! Breakfast excellent and make over of this hotel bright and comfortable!
Stayed 2 nights in May 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, updated hotel with a fun vibe!
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice hotel, clean, good location
Stayed 1 night in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay at Akena

Great quiet hotel, well situated at the heart of Biarritz. I will certainly consider to stay here again for our next visit.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Really friendly, helpful staff. Great location really way for transport too and from the train station.
Stayed 3 nights in Apr 2025

10/10 Excellent

Fabrice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel conveniently located close to the beach and the Saint Charles area. Highly recommend.
Stayed 4 nights in Dec 2024

6/10 Okay

Marie-Alix

Liked: Cleanliness, staff & service, room comfort

Just served the purpose

Very expensive for a very basic hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment we arrived, the lady on reception was incredibly welcoming, friendly and helpful, and this level of service continued from all staff until we checked out. Great decor throughout the hotel and it was very conveniently located so we could walk to restaurants and bars. We would definitely stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to all amenities. Friendly staff, nice facilities but room could use some tlc - some mold smell.
Stayed 1 night in Sep 2024

8/10 Good

katya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the beach with friendly, helpful staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for us and a 3 night stay Everything was as described, everything worked well. Staff were very friendly and helpful. we would recommend this place and we will book here if we return to biarritz
Stayed 3 nights in Aug 2024

10/10 Excellent

MIRIAM

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean, well located. Perfect for a weekend stay
Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with a balacony. Close to the seafront. Excellent air con, good shower. No fridge which would have been handy and breakfast didn't have a lot of options, no gluten free bread but did say could order. Decent hotel, would stay again.
Stayed 4 nights in Aug 2024

8/10 Good

Denise

Travelled with partner
Liked: Property conditions & facilities
I loved the hotel and location. The room was nice and clean. I was not very happy with the staff when it came to helping with parking information. We arrived at about 9pm after driving for about 10 hours and the gentleman at the reception said that the parking was completely full. I asked him where we could park and he did not know. Finally, we were lucky enough to find parking on the street which was free until 9am. He stated that parking was free from 9-10am. After that we needed to put money in the meter. Next morning a female was in the reception area and I asked her if there was any parking available since many people leave early, she also said no. I asked her about parking and she said she did not know you would think that the hotel would know where to refer their clients if they do not have parking. Finally, we found parking on our own, very inexpensive and around the corner from the hotel. The parking that we had used the previous night not only they charged for the 9-10am parking but they were asking for 35 euros for 2.5 hours. Ridiculous!
Stayed 1 night in Jul 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

william

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jun 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Having explored around Biarritz, the Saint Charles area is safe, affluent and quintessential French. We loved the restaurants and Charlie’s bar.
Stayed 7 nights in Jun 2024