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Best Western Plough & Harrow Hotel

3.5 star property

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Lobby
Lobby
Breakfast served, British cuisine, garden views
2 bars/lounges, lobby lounge
Executive Room, Multiple Beds, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
135 Hagley Road, The Plough & Harrow/135, Birmingham, England, B16 8LS
  • Place, Hagley Road
    ‪1 min walk‬
  • Place, Birmingham Botanical Gardens
    ‪7 min walk‬
  • Place, Broad Street
    ‪10 min walk‬
  • Airport, Birmingham (BHX)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Superior Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Non Smoking

  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, Multiple Beds, Non Smoking

Executive Room, Multiple Beds, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Executive Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Superior Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

  • Sleeps 2
  • 1 King Bed

Superior Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Classic Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plough & Harrow Hotel

This smoke-free hotel features a restaurant, 2 bars/lounges and a conference centre. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
Best Western Plough & Harrow Hotel offers 44 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plough & Harrow Hotel. During your stay, you're just a quick walk from Broad Street. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy British cuisine and garden views while dining at Terrace Restaurant
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, luggage storage and wedding services
  • 9 minutes by foot from Broad Street and a 3-minute drive from University of Birmingham
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. The business-friendly Best Western Plough & Harrow Hotel also features a terrace, a garden, and a picnic area. Parking is available for a fee.

This 3.5-star Birmingham hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Terrace Restaurant – Overlooking the garden, this restaurant specialises in British cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Beauforts Traditional Pub – This lobby lounge specialises in British cuisine. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 13.50 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beauforts Traditional Pub
  • Terrace Restaurant

Things to do

  • Piano

Family friendly

  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,153 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 22 December and 1 January.
The property is closed: Christmas Eve and Christmas Day.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 13.5 per person
  • Self-parking fee: GBP 15.00 per night
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plough Harrow Hotel Birmingham
Plough Harrow Birmingham
Plough Harrow Hotel
Plough Harrow Hotel Birmingham
Best Western Plough Harrow Hotel
Best Western Plough Harrow Birmingham
Best Western Plough Harrow
Best Western Plough & Harrow
Best Western Plough & Harrow Hotel Hotel
Best Western Plough & Harrow Hotel Birmingham
Best Western Plough & Harrow Hotel Hotel Birmingham

Best Western Plough & Harrow Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 349 out of 1001 reviews
Rating 8 - Good. 387 out of 1001 reviews
Rating 6 - Okay. 159 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Kathryn

Liked: Cleanliness, property conditions & facilities
Great location for visiting the city centre. Shame about the £15 parking fee. Advised on booking that if we had booked direct with Best Western, the car park is free.
Stayed 1 night in Nov 2025

2/10 Terrible

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was dusty, dated and very 90s decor. Heating was not working, could not call reception as phone was not working. The thermostat fell off the wall when I touched it (held on with white masking tape). Iron was dusty, room was cold without heating but reception gave me a small fan heater which was too noisy to keep onto sleep which meant I woke up freezing (it was during a cold snap and was frosty outside).
Stayed 1 night in Nov 2025

2/10 Terrible

Rajesh

Business traveller
Disliked: Cleanliness, staff & service, amenities
Dated room, feeezing no one answers the phone on reception
Stayed 1 night in Nov 2025

8/10 Good

LESTER, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast beautifully cooked. Best cooked breakfast I've had in any UK hotel. Ukrainian lady attending the dining room was very pleasant and attentive. Room comfortable if a tad cold on arrival (Mid Nov 2025). Instructions given at check-in for getting to my room were unclear; one option apparently being to drag my luggage through the dining room. Took the other option of traversing the overflow car park instead.
Stayed 2 nights in Nov 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean, tidy and helpful staff.
Stayed 1 night in Nov 2025

8/10 Good

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like this place - it’s not perfect but it’s still a fantastic place to stay. It’s always spotless. The beds are just amazing. Big windows for lots of light. Even the rooms that haven’t been refurbished yet have a nice old world charm about them!
Stayed 2 nights in Nov 2025

8/10 Good

craige

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the historic feel to the main building. Room was excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in Nov 2025

8/10 Good

Julie Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Chloe

Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were wonderful
Stayed 1 night in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, amenities
Great staff and value for the heart of Birmingham
Stayed 3 nights in Oct 2025

6/10 Okay

Damien

Stayed 1 night in Oct 2025

10/10 Excellent

Rajesh

Stayed 1 night in Oct 2025

2/10 Terrible

Emma

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Sally

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Experience

Room very old fashioned and dirty (someone needs to learn how to clean mirrors!) we were told that our rooms were the refurbished ones? looking at all the stains on the walls I really don't think so. Hot water coming out of cold tap, told staff 3 times during our stay but just said they will report it to maintenance upon check out, they do not replenish or service your room and we were not told on check in, we just got told we should have read the welcome pack in the room (whoever reads them?) we asked for toilet rolls, clean towels etc... at 3pm, we finally got them at 7pm. Not a pleasant stay which spoiled our annual trip to HOYS - will NEVER stay here again and I suggest other people avoid!
Stayed 2 nights in Oct 2025

8/10 Good

D

Stayed 2 nights in Oct 2025

6/10 Okay

Richard

Business traveller
Liked: Staff & service, room comfort
Whilst not unclean, rooms were a little tired and dated however, well priced and good access via Hagley road into the city centre. Great dedicated car parking onsite, although chargeable reasonable price for Birmingham. Good accomodation in comparison to some of the more expensive chain hotels. Staff very courteous and helpful. Nice pub serving Bar food and Drinks.
Stayed 1 night in Sep 2025

2/10 Terrible

Susan

Stayed 1 night in Oct 2025

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Stay

Great location just outside clean air zone tram 5min walk away. Ubbers really close by
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

6/10 Okay

PHILIP

Travelled with family
Disliked: Property conditions & facilities, room comfort

Alright for a quick night.

Staff were helpful when arounda although local knowledge and assistance was lacking. Reception desk no always manned so had to call and wait for staff. Its an interesting building but it is showing its age in the rooms. Fold out bed mattress for child was in really poor condition. Metal bars/slats were not covered. Kitchen not running over a weekend was surprising.
Stayed 1 night in Sep 2025

4/10 Poor

Mary

Business traveller
Disliked: Staff & service, room comfort

An unloved room, in a wing of an unloved hotel

The room was adequate and the location of this hotel is good for getting into the city centre. There are also many restaurants within a relatively short distance. The room was in a wing at back of hotel. It felt quite separate. There was no room service during the 3 night stay. Some areas of room (e.g. TV screen) had old stains that had been there for some time.
Stayed 3 nights in Sep 2025

8/10 Good

Rob

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025