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Down Hall Hotel

4.0 star property

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Photo gallery for Down Hall Hotel

Aerial view
Lounge
Food and drink
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Gym

Explore the area

View in a map
Matching Road, Hatfield Heath, Bishop's Stortford, England, CM22 7AS
  • Place, Saint Nicholas Church, Moreton
    ‪13 min drive‬
  • Place, The Gibberd Garden
    ‪16 min drive‬
  • Place, Bishop's Stortford Golf Club
    ‪17 min drive‬
  • Airport, London (STN-Stansted)
    ‪22 min drive‬

Room options

View all photos for Room

Premium bedding, down duvets, in-room safe, desk

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room | Premium bedding, down duvets, in-room safe, desk

Classic Double Room

8.8 out of 10
Excellent
(39 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room

Premium bedding, down duvets, in-room safe, desk

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Premium bedding, down duvets, in-room safe, desk

Executive Double or Twin Room

9.2 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Room

Premium bedding, down duvets, in-room safe, desk

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down duvets, in-room safe, desk

Superior Double Room

8.0 out of 10
Very good
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite

Suite | Premium bedding, down duvets, in-room safe, desk

Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Estate Patio Room

Estate Patio Room | Premium bedding, down duvets, in-room safe, desk

Estate Patio Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Down Hall Hotel

A full-service spa, a restaurant and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and an outdoor tennis court are on-site.
Down Hall Hotel offers 98 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor tennis court and a health club are featured at the hotel. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Down Hall Hotel. During your stay, you'll be close to The Gibberd Garden. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy British cuisine while dining at The Garden Room
  • Cooked-to-order breakfast served weekdays for a fee
  • Treat yourself to aromatherapy, body treatments or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 8 minutes by car from Hatfield Forest Country Park and 11 minutes from Pishiobury Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Down Hall Hotel offers its guests a full-service spa, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 9591 square feet (891 square metres) and includes conference space. A sauna, a terrace, and multilingual staff are also featured at the business-friendly Down Hall Hotel. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bishop's Stortford hotel.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.
The Garden Room – This restaurant specialises in British cuisine and serves breakfast and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Garden Room

Things to do

  • Full-service spa
  • Health club
  • Outdoor padel court
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9,591 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 1322
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 19.50 per person
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Down Country Hall
Down Hall Country
Down Hall Country Hotel
Down Hall Country House Bishop's Stortford
Down Hall Hotel Spa
Down Hall Country House Hotel Bishop's Stortford
Down Hall House
Hotel Down Hall
Down Hall Country House
Down Hall Hotel
Hotel Down Hall Country
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel Bishop's Stortford

Down Hall Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 95 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jane

The whole stay was just perfect.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service
Room was clean, staff very attentive
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mandeep

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were so welcoming and helpful throughout our stay. The room was so comfortable and a great size too
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities
Room was clean/well equipped
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Denise and Steve

Liked: Cleanliness, staff & service, amenities
Suite was beautiful.
Suite 104
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

ODANIR

Very nice service, place is amazing
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent. Breakfast lovely. Amazing land. Room warm and if you are in a room 200 plus it’s a lot of stairs with a suitcase.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Staff, food, grounds, everything was excellent
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Great place and facilities. Staff amd food are excellent.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place. Felt more like a 5 star hotel. Staff all really friendly and helpful, beautiful hotel and grounds. Food really good. Really nice atmosphere for Christmas.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
The hotel and spa staff as always were impeccable, making for an excellent experience
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Another memorable stay at Down Hall Hotel. The staff were excellent, service was great, room was spotless, and both dinner and breakfast were very good.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Marek

Liked: Cleanliness, staff & service
We were upgraded. Room clean and comfortable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand place to stay in the country with lovely spa facilities.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
Great stay at Down Hall
Stayed 1 night in Oct 2025
Verified

8/10 Good

Peta

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities
Five star
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great staff - a very enjoyable stay.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Charming hotel and grounds, really friendly and accommodating staff, and exceptionally dog-friendly. The harness/lead sets in the room were both a surprise and a delight. We didn't get to try the spa this time, however other guests mentioned the spa(s) were really good too. Quite a bit of work being done in the grounds, but all looks like additional development/features, but in Feb, so not a problem at all. We'll definitely be back.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities
Fabulous room.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our anniversary here and absolutely loved it
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

savvas

Liked: Cleanliness, amenities, property conditions & facilities
Room and all areas of the hotel spotlessly clean. Beautiful decor throughout. Staff very courteous and professional. Great breakfast. Marvellous break.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Aug 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel. Staff are fantastic. Found food and drinks very expensive. Overall had a lovely stay
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, stylish hotel set in gorgeous grounds. Friendly and helpful staff and excellent amenities.
Stayed 1 night in Jul 2025