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The Highlands at Sugar

3.0 star property

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Flat-screen TV, fireplace, DVD player
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Exterior
Apartment, 1 Bedroom | Terrace/patio
Flat-screen TV, fireplace, DVD player

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included

Explore the area

View in a map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪6 min walk‬
  • Place, Sugar Creek Gem Mine
    ‪4 min drive‬
  • Place, Grandfather Mountain
    ‪18 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

Similar properties

Front of property
The Lodge at Banner Elk
Banner Elk
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,001 reviews
The price is €124
includes taxes & fees
13 Apr - 14 Apr
The Lodge at Banner Elk

About this property

The Highlands at Sugar

This smoke-free apartment building features an indoor pool, a fitness centre and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, an arcade/games room and barbecues. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Guests will appreciate conveniences, such as a washer/dryer and a fridge, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is not available.
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodation at this 3-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and an iron/ironing board.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Highlands at Sugar. During your stay, you'll be within walking distance of Sugar Mountain Resort. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. This comfortable apartment building has 57 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a fireplace
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include laundry facilities, a fireplace at reception and a vending machine
  • On-site recreation includes a gym and a playground
  • Just a 3-minute drive from Sugar Mountain Resort and 6 minutes from Sugar Creek Gem Mine
The Highlands at Sugar offers its guests an indoor pool, a hot tub, and a fitness centre. Public spaces have free WiFi. Barbecue grills, a vending machine, and an arcade/games room are also featured at the family-friendly The Highlands at Sugar. Free self parking is available.

This 3-star Banner Elk apartment is smoke free.

Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 368 out of 816 reviews
Rating 8 - Good. 256 out of 816 reviews
Rating 6 - Okay. 107 out of 816 reviews
Rating 4 - Poor. 48 out of 816 reviews
Rating 2 - Terrible. 37 out of 816 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Minyoung

Stayed 3 nights in Jan 2026

10/10 Excellent

Willie

Liked: Property conditions & facilities
Great place , will come back
Stayed 3 nights in Jan 2026

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, amenities
Clean, good value for the price, great proximity to ski resort, good views
Stayed 3 nights in Jan 2026

10/10 Excellent

Matias

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Stayed 4 nights in Dec 2025

8/10 Good

Romona

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
The frig had food left in it. The hvac unit was super loud. The views are amazing.
Stayed 3 nights in Jan 2026

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2026

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, room comfort
Family of 5, 3 kids (4-10) and we stayed 4 nights. The condo had plenty of space, 2bd/2bth with 2 pull outs. We read a recent guest review that the heat wasn’t working and it was too cold. So we brought extra thick blankets, as well as a few pots and extra towels. Well we didn’t need any of them, the condo was fully stocked (minus seasonings). It was 24 degrees our first day and the condo was nice and warm when we got there. The balcony views were beautiful! We visited the pool and the kids enjoyed the heated pool and jacuzzi a lot. The check-in process was quick and we left at 4am so we had to use the after hours drop off box, which was easy to find. The condo was clean, the only thing that got missed by staff was the microwave. It was splattered with red sauce, but I cleaned it with no problem. We would definitely stay again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kostiantyn

Stayed 4 nights in Dec 2025

6/10 Okay

Santa

Travelled with family
Good location, although it is high up in the mountain, but it has a beautiful view and the lodge we stayed at was huge. Now some cons. The place is outdated and it needs some repair. The shower door in one the bathrooms was broken. It took about 2 days for the living room area to heat up. We asked for a hearer but they ran out. The place needed better cleaning.
Stayed 3 nights in Dec 2025

8/10 Good

Haseena

Stayed 1 night in Dec 2025

10/10 Excellent

Joshua

Stayed 3 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, room comfort
Really great stay. Spacious apartment, clean and well-maintained. All the cooking tools and pots/pans we needed (but bring your own ingredients/condiments, like salt/pepper). Hot tub and pool were well heated and not crowded even over the holidays. Easy access to the mountains. Only note is that the fireplace hasn’t worked since the hurricane — totally understandable, but would have been nice to have that on the listing. Absolutely would stay again!
Stayed 4 nights in Dec 2025

10/10 Excellent

Paola

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2025

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 5 nights in Dec 2025

10/10 Excellent

Mia

Liked: Cleanliness, amenities
Lovely spacious and clean condo that was super convenient to the slopes. Amazing views of the sunset and a very cozy stay. We will be back!
Stayed 4 nights in Dec 2025

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Older condo, room furniture a bit dated. Sofa bed could use a thicker mattress or at least a mattress foam cover. but overall did the job for a weekend family ski trip.
Stayed 2 nights in Dec 2025

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness
The room was in decent condition. It is just antiquated; the TV did not work properly, and the universal remote was not properly programmed to the TV. The parking was a nightmare and not the easiest to navigate. If my vehicle was any larger it would have been even more difficult (I have an Mid-siz SUV).
Stayed 2 nights in Dec 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, amenities
Very clean unit, amazing view, and plenty of amenities!
Stayed 4 nights in Nov 2025

10/10 Excellent

Lisa

Stayed 3 nights in Oct 2025

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, amenities
Clean comfortable spacious unit. Older complex could use some soundproofing between the upper and lower units.
Stayed 5 nights in Nov 2025

8/10 Good

Mitzi

Liked: Cleanliness, amenities, property conditions & facilities
Quiet area. The room was clean, well maintained
Stayed 2 nights in Nov 2025

8/10 Good

Charity

Travelled with family
Liked: Cleanliness, amenities
Unit had plenty of room. Staff was very nice.
Stayed 3 nights in Nov 2025

10/10 Excellent

Belissa

Stayed 2 nights in Nov 2025

4/10 Poor

Kimberly

Travelled with family
Disliked: Property conditions & facilities
The shower had no hot water. We tried multiple times to get the water hot and it never did. We were not able to take showers so we checked out a day early. I requested a partial refund but have not gotten a response yet.
Stayed 2 nights in Nov 2025

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