I booked a double room king bed and paid extra for this "double room" setup for my mom, dad, and myself when I could have just booked a double queen bed. I get to the hotel and checked myself in at 3:30 am just to find out that it was really just a single kind bed with a door that connects to another room which the hotel booked to another person.
I talk to the staff and he was super unhelpful saying he cant give a refund, he cant give me another room as its all booked up even though I see online there are still some available, and he cant go clean another checked out room. I write a letter so that he can give to his manage that he states would be in by 10 am and there was no manager instead I was greeted with such a rude and hostile attitude from the staff towards me, a customer.
I would never recommend anyone staying here as its dirty, hostile, unhelpful, unprofessional, and untruthful business.