2/10 Terrible
J
Travelled with family, Business traveller
17 Apr 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We asked for a wake up call and did not get one, almost missed our flight and it was the last time seeing my father as he is dying, the front desk service said they tried calling 3 times as we were sprinting to our taxi to the airport, but why didn’t they come knock then? WE NEEDED A WAKE UP CALL. Call my cell phone, leave a voicemail, knock on the door, keep trying to call. Nobody called and we just laid there in bed awake thinking it was not time to get up because the clock was broken, and we trusted that a wake up call would be provided, as there’s even a button labeled “wake up.” So it’s a service that is labeled as being provided , it wasn’t , and we were already upset over having to be there anyway because of the cancer. Nothing personal, but please try harder. Some people need a wake up call for fun or to go work out, but if I had missed my flight and my father passed away and I didn’t get to see him or say goodbye, that’s not forgivable. That’s not even something a full refund would help with. The phone never rang, and I’d be extremely distraught if it was a lie and there never was a call placed anyway. So it seems i won’t get to the bottom of it, but thanks for almost ruining my entire life with that.
J
Stayed 1 night in Apr 2025