The staff was very welcoming and helpful. The room itself was pretty clean, although we found some hair on the bathroom floor. The main reason for the lower rating was the pool. The pool deck itself was disgusting, with lots of dirt, hair, fake eyelashes, and food. The pool water also had floating pieces of dirt, or who knows what. The light inside the pool itself was ripped halfway out, rusty and had exposed wires. It wasn’t on, but still a danger if you cut yourself or hit it swimming by. There were also no towels, my husband had to go to the desk to get some. Someone did come by to empty the old towels later. The restaurant staff, food, and drinks were great.