8/10 Good
Johanne
21 Sept 2025
Hi, the parking instructions could be clearer. When I arrived at the desk I was greeted by a person who did not speak English as a first language so details or nuances were not possible to communicate. She gave me a piece of paper with directions to the garage called First and said you “go to the first garage”. My sat nav didn’t point out First garage when I turned into the street. The first garage I was directed to was not First and belonged to the Arora hotel. I parked the car and got a ticket and when I came back to the girl on the desk she said I parked in the wrong garage and would not be able to validate the ticket. I went back and moved the car but still had to pay $19 to leave the garage even though it was within 15 mins of parking there. So this could have beeb avoided if the photo in the piece of paper was clearer and the words FIRST garage are bolded and enlarged. The staff need to be clear that the garage is immediately after turning into the street on the right! The sat nav will not point it out in time and the first garage you see when you are unfamiliar with the area is the Aorora garage.
Another thing, I was NOT told when I checked in on Thursday that I should book a table for dinner for Friday or Saturday night if I wanted to eat there so when I went down to eat dinner on Sat I could not get a table because did not have a reservation. I expect a boutique hotel to inform at check in about booking ahead for a Friday and Saturday night dinner in the hotel.
Johanne
Stayed 4 nights in Sep 2025
