4/10 Poor
Jodie & Niels
Travelled with family, Travelled with family and small children
21 Aug 2025
Disliked: Amenities
The aircon was not working however we was not informed of this upon arrival, when we discovered this when we entered our room we rang reception to which their dismissive attitude and unhelpfulness on the situation only fuelled frustrations.
We was staying in a family room, 2 adults and 2children, we was offered single rooms as an alternative on other fooors which was not suitable at the time.
We asked for a fan however this did not aid much to the room temperature. We stayed out all day and returned early evening to sleep to make our stay bearable.
The second night we had drinks in our room and a letter from management recognising the lack of aircon and an apology for this, an offer of soft cold drinks was supplied, however small the gesture did. Not remedy the fact that stay was uncomfortable.
The windows have limited opening so a breeze was minimal, heat out side was 25/26 degrees. The room get very hot and humid.
We should of been I forme did this at the point of checking in as it was most likely we would have explored alternative accommodations
The breakfast room was dirty, the shutter blinds are full of dust.. we had to ask for items to be replenished and it just felt there was a lack of up keep.
Having stayed in a few Hilton’s this one by far I would not be returning to any time soon.
Jodie & Niels
Stayed 2 nights in Aug 2025
