We have stayed at this hotel several times before and have always enjoyed our visits. However, this most recent stay was out of necessity, and unfortunately, there were several issues that would make us think twice about returning.
Due to a delayed flight, we arrived late and were already very tired. Having completed online check-in, we expected the process to be smooth. Unfortunately, this was not the case. When we reached our room, our key would not grant us access, and we had to return to reception to resolve the issue. By this time, there was already a queue at reception, which added further delay. To make matters worse, the computer system went down, and although the receptionist was cordial, she anppeared unsure of how to handle the situation. The whole process became unnecessarily frustrating at a time when we simply needed to get some rest.
Breakfast the following morning was also disappointing. We arrived at 9:30am and found the selection very limited. The staff and cook appeared agitated by our arrival, as if they were more focused on clearing up than on serving guests. The quality of the breakfast itself was poor, and overall it was not an enjoyable experience.
Finally, accessing the hotel is currently difficult due to extensive building works, which only adds to the inconvenience.
Sadly, this stay fell short of the standards we have come to expect, and so we would have to give some serious consideration before choosing this hotel again in the future.