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Hard Rock Hotel & Casino Bristol

2.5 star property

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Photo gallery for Hard Rock Hotel & Casino Bristol

3 bars/lounges
Indoor/outdoor pool
1 bedroom, premium bedding, in-room safe, desk
Indoor/outdoor pool
Superior Suite, 1 King Bed, Corner | 1 bedroom, premium bedding, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Parking available

Explore the area

View in a map
500 Gate City Highway, Bristol, VA, 24201
  • Place, Hard Rock Hotel & Casino Bristol
    ‪3 min walk‬
  • Place, Bristol Mall
    ‪3 min walk‬
  • Place, Bristol Regional Medical Center
    ‪4 min drive‬
  • Airport, Tri-Cities, TN (TRI-Tri-Cities Regional)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner | 1 bedroom, premium bedding, in-room safe, desk

Superior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(30 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Roll-in Shower

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Property entrance
The Bristol Hotel
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, 1,000 reviews
The price is €160
includes taxes & fees
16 Nov - 17 Nov
The Bristol Hotel

About this property

Hard Rock Hotel & Casino Bristol

Hotel in Bristol with 5 restaurants and full-service spa
This hotel features 5 restaurants, a full-service spa and a casino. Self parking is free. Other amenities include 3 bars/lounges, a fitness centre and 2 coffee shops/cafes.
Hard Rock Hotel & Casino Bristol offers 303 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 65-inch flat-screen televisions come with premium digital channels and pay-per-view films.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Hard Rock Hotel & Casino Bristol, you're just a quick walk from Bristol Mall. Features include free self-parking, plus 5 restaurants and 3 bars.
  • Free self-parking
  • Drinking and dining options include 5 restaurants, 2 coffee shops/cafes and 3 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Indulge with massages, hydrotherapy or facials at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Steps from Hard Rock Hotel & Casino Bristol and Bristol Mall
  • Dogs welcome for a fee
Hard Rock Hotel & Casino Bristol offers its guests a full-service spa and a fitness centre. There are 5 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 3 bars/lounges.

A casino, a vending machine, and a sportsbook are also featured at Hard Rock Hotel & Casino Bristol. Self parking is free.

Smoking is allowed in designated areas at this Bristol hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Marketplace – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Constant Grind – On-site coffee shop. Open 24 hours. Open daily.
Council Oak (21+) – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Hard Rock Cafe (21+) – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
YOUYU Noodle Bar (21+) – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 20 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants

Restaurants on site

  • Constant Grind
  • Council Oak (21+)
  • Hard Rock Cafe (21+)
  • Marketplace
  • YOUYU Noodle Bar (21+)

Things to do

  • 59 gaming tables
  • 900 slot machines
  • Casino (85,873 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Sportsbook
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift (173 centimetre wide door)
  • Roll-in shower (76 centimetre wide)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 14.99 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 30 for adults and USD 15 to 20 for children
  • Valet parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: USD 14.99 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hard Rock Bristol Bristol

Reviews

Hard Rock Hotel & Casino Bristol Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 200 out of 262 reviews
Rating 8 - Good. 34 out of 262 reviews
Rating 6 - Okay. 15 out of 262 reviews
Rating 4 - Poor. 9 out of 262 reviews
Rating 2 - Terrible. 4 out of 262 reviews

Reviews

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at HRC! We will be back!
Stayed 1 night in Aug 2025

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great establishment and very nice people that work there! I would come again in a heartbeat
Stayed 2 nights in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere was electric. Super friendly staff, very helpful. Food was awesome. First time ever in a casino and it was a ton of fun. I could see why someone could get caught up in whole gambling thing. Staff was very helpful. We will come again when we have more time to stay longer.
Stayed 1 night in Aug 2025

10/10 Excellent

Alehondra

Stayed 2 nights in Aug 2025

2/10 Terrible

Araksya

Liked: Property conditions & facilities
Disliked: Staff & service
Subject: Urgent Complaint Regarding Stay at Hard Rock Hotel Dear Hard Rock Hotel Management, I am writing to formally express my deep disappointment with my recent stay at your hotel. Unfortunately, my experience fell far short of the standards I expected from Hard Rock. Throughout my stay, there were multiple days when housekeeping did not clean my room, despite my repeated requests to the staff to ensure it was serviced. Even after reminding them, my room remained untouched on several occasions, which was frustrating and inconvenient. In addition, despite switching rooms three times, every room I was given still smelled strongly of cigarettes. This was extremely unpleasant and unacceptable for a non-smoking guest experience. The most upsetting issue occurred on the final day of my stay. I returned to my room to find that my watch, earrings, and a pair of shoes had disappeared. I immediately reported this to the hotel and was advised to speak with security. However, no one from your team has contacted me since, which is both concerning and unacceptable given the seriousness of the matter. I expect an immediate update regarding the status of your investigation and the recovery of my belongings. Additionally, I would like to know what steps you will take to address these issues and ensure this does not happen to other guests. I look forward to your prompt response.
Stayed 5 nights in Aug 2025

10/10 Excellent

SOPHIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hard Rock Hotel and Casino Didn't Disappoint!!!

My husband and I decided that we wanted to stay at the Hard Rock Hotel & Casino. We were speechless in a very good way. We could not believe how amazing it looked. The staff (all) were more than helpful and very friendly. We are definitely planning on returning there very soon.
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You must stay here!

Wonderful stay all the way around! Clean, quiet, friendly, and the best was so super comfy!
Stayed 1 night in Aug 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and casino are top notch..the area around the property is a little sketchy
Stayed 2 nights in Aug 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

kyle

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked for pool
Stayed 1 night in Jul 2025

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Breakfast staffs are good service
Stayed 1 night in Jul 2025

8/10 Good

Rico

Liked: Cleanliness, amenities, property conditions & facilities
An outstanding place to stay! I can't wait to return soon.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brooke

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXTREMELY COLD IN THE CASINO
Stayed 2 nights in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time nice hotel loved it
Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has huge parking lot and great activities. Several dining areas with good variety. Lobby is large and nicely decorated. The only negative was the lack of coffee available. Espresso is in the room, but you must go to the lobby for a cup of coffee and it was empty pots for extended periods.
Stayed 1 night in Jul 2025

10/10 Excellent

shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and clean. The food was delicious and the service was awesome!! I would definitely come back
Stayed 1 night in Jul 2025

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a really good steak dinner
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

Stayed 1 night in Jul 2025

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Road trip

My wife and I had a really nice time.
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travel to family reunion

Convenient, new , no assistance with luggage For a Hotel Casino I thought this was odd didn’t have cart for bring in luggage. Front desk charges $50 for early check in it was 1pm. Really! No personal element exhibited just straight forward collecting money and check in directions! It was not busy’
Stayed 1 night in Jul 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
False fire alarm at 12:30 am. 5th and 6th floor had to evacuate walking down the stairs while other floors and casino carried on like nothing. Glad there was no fire but the other people would have burned.
Stayed 1 night in Jul 2025

10/10 Excellent

JEROLD

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax, Win, and be entertained…

The best place in town for comfort, food, and of course gambling. I was offered a late check out (no charge) just so I can enjoy the pool that’s been recently upgraded. The rooms were clean, spacious, nice tv, bathroom was very nice, and I slept on a cloud. They have Cabanas with huge tvs pool side and I believe they have some sort of concession stand ( I’m pretty sure).The staff was amazing. The hotel is beautiful but the staff is what did it for me. I mean just very cheerful, informative, and seemed so excited to be of help… definitely will be returning the place is huge so I have to double back to catch the live entertainment, the spa and win so money…
Stayed 1 night in Jul 2025