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Mercure Bristol Grand Hotel

4.0 star property

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Photo gallery for Mercure Bristol Grand Hotel

Exterior
Meeting facility
Exterior
Meeting facility
Standard Twin Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Broad Street, Bristol, England, BS1 2EL
  • Bristol Hippodrome Theatre
    ‪6 min walk‬
  • University of Bristol
    ‪6 min walk‬
  • Cabot Circus Shopping Centre
    ‪7 min walk‬
  • Bristol (BRS-Bristol Intl.)
    ‪17 min drive‬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Family Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room, 2 Single Beds

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Privilege, Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free WiFi

Room, 1 Double Bed (Compact)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

Similar properties

Meeting facility

Delta Hotels by Marriott Bristol City Centre

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
4.4 out of 5, Excellent, (308)
The price is €146
for 1 room
includes taxes & fees
23 Jun - 24 Jun
Delta Hotels by Marriott Bristol City Centre

About this property

Mercure Bristol Grand Hotel

Hotel with a restaurant, a short walk to Bristol Hippodrome Theatre
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and concierge services are on-site. Housekeeping is available on request.
Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Mercure Bristol Grand Hotel's great location. During your stay, you're just a quick walk from Bristol Hippodrome Theatre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy British cuisine while dining at Keepers Kitchen & Bar
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 10-minute walk of Bristol Hippodrome Theatre and University of Bristol
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. The business-friendly Mercure Bristol Grand Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Bristol hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch and dinner.
24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 19 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 17.95 per person
  • Covered self-parking fee: GBP 19.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 1004 reviews
Rating 8 - Good. 288 out of 1004 reviews
Rating 6 - Okay. 187 out of 1004 reviews
Rating 4 - Poor. 111 out of 1004 reviews
Rating 2 - Terrible. 56 out of 1004 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It seems as though the hotel is being ungraded in some areas. Bathroom was good decor wise but the room itself was in need of an upgrade in it's decor. Very dark room with poor lighting. Staff very friendly
Stayed 1 night in Mar 2025

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness

Not going again

Lack of info regarding car park and how to access on arrival Dark room, no mirror over a desk/table/dressing table to do hair and make up No working extractor fan in bathroom to extract steam from shower Noise until after midnight from room nextdoor
Stayed 2 nights in Mar 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2025

6/10 Okay

Gary

I THOUGHT THE ROOM I PAID FOR WAS GOING TO BE BETTER THAN IT WAS! IT WAS SMALL! THE COFFEE FACILITY WASN'T VERY GOOD EITHER!
Stayed 1 night in Feb 2025

2/10 Terrible

Nikoletta

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience ever.

Worst hotel experience ever. The rooms are dirty and the walls are papert thin. You can basically here any conversations from next door and from the corridor witch makes impossible to get a good night sleep. The hotel is shoulting for a refurbishmant and there ar serious issues with cleanliness. We even found receipt in the room probably from the precous guests. I do not recommend this hotel.
Stayed 2 nights in Feb 2025

8/10 Good

Babatunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay at a friendly clean hotel. Negative - hard to find with Google maps, thank you Anna ( receptionist) for your perfect directions.
Stayed 1 night in Feb 2025

8/10 Good

MATTHEW

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, standard double was fine, but not mind blowing. Pretty basic small room but it all worked and there was some tea/coffee and kettle. Hotel is in a good location, near nightlife and maybe 10 mins to the hippodrome.
Stayed 1 night in Feb 2025

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely old Hotel, great location, rubbish brekky

Nice Hotel in a great location, our family room seemed to have been recently refurbished and was very comfortable. The carpet seemingly hadn't been replaced though and was therefore pretty grubby - seems odd not to have replaced the carpet as part of the refurb. Bathroom was very nice and spotlessly clean. Breakfast was disappointing I'm afraid, not a lot of choice and the cooked option looked low quality so I opted for the continental option. All staff were lovely and very helpful
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

Typical business hotel

The Grand must have been an excellent property in its heyday but needs a facelift and some sprucing up. Great for business travel if you're out all day.
Stayed 3 nights in Feb 2025

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service
Stunning hotel right in the centre of Bristol, only down side the bar shut at ten!
Stayed 1 night in Feb 2025

6/10 Okay

David

Disliked: Cleanliness, staff & service, room comfort
Room wasn’t cleaned.
Stayed 2 nights in Feb 2025

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent overnight stay

Firstly the hotel is in the middle of the city and only a 15 minute walk from Bristol temple meads station which makes it perfectly situated. The hotel is in a gorgeous part of the city in the middle of old Bristol. The service was superb with book in really easy and friendly staff. Room was clean and I’d stay here again without a second thought.
Stayed 1 night in Feb 2025

6/10 Okay

Tomas

Stayed 1 night in Feb 2025

4/10 Poor

Conrad

Business traveller
Disliked: Staff & service, room comfort

Very poor and Not a 4*

The reception staff were inky concerned abiut money and foubd one of rude them rude. This was te same for the bar staff. Rooms are cold and very dark and bed is very hard Breckfast us everage and way over priced. Ill not be booking there again
Stayed 2 nights in Feb 2025

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The walls are so thin, you can hear everything. Our room had hair all over the bathroom and bed
Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and staff were very helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Sze To Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for this hotel is excellent. The most important is the staff are so professional.
Stayed 1 night in Feb 2025

10/10 Excellent

Sheidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Maxine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pleasant Stay

We visited The Grand Mercure in Bristol for my dad's 80th Birthday as we went to see a show at the Hippodrome. The check in was pretty basic and straightforward but felt it wasnt very personal. Our experience while having dinner was much better. The staff were great and very accommodating. One girl (I feel bad for not getting her name but she's in the attached photo!) couldn't have been more helpful with sorting the cake and bringing it out, even if she did nearly lose her eyebrows from the candles when carrying it to our table! We ran out of time to cut the cake but again she was extremely helpful when we returned after the show and helped in getting a knife and plates. In return, we gave her and her two colleagues some cake! Overall, we had a really pleasant stay and I would be more than happy to stay there again. Especially if we can still use our Clubcard vouchers towards payment :)
Stayed 1 night in Feb 2025

2/10 Terrible

Matt

Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Checkin queue too long - a lot of waiting. The tv & desk lamp in the room didn't turn on. Very annoyed.
Stayed 1 night in Feb 2025