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Grand Hotel Normandy by CW Hotel Collection

4.0 star property

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Photo gallery for Grand Hotel Normandy by CW Hotel Collection

Relax by the rectangular pool surrounded by lounge chairs and lush greenery.
Enjoy a delicious breakfast or snack at this inviting dining area, featuring a central island with a variety of treats.
Relax in this cozy loft-style bedroom with a large bed, sofa, and floral wallpaper.
Stairs lead to a cozy space with a plush armchair, decorative table, and patterned carpet.
Enjoy a peaceful outdoor space with a lawn, table, and planters.

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
Hoefijzerlaan 37, Bruges, B-8000
  • Bruges Christmas Market
    ‪9 min walk‬
  • Bruges Market Square
    ‪9 min walk‬
  • Bruges Belfry
    ‪10 min walk‬
  • Ostende (OST-Ostend-Bruges Intl.)
    ‪27 min drive‬

Room options

View all photos for Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed | 1 bedroom, minibar, in-room safe, individually decorated

Romantic Double Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Economy Room | 1 bedroom, minibar, in-room safe, individually decorated

Economy Room

7.4 out of 10
Good
(13 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed | 1 bedroom, minibar, in-room safe, individually decorated

Classic Double Room, 1 Queen Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room | 1 bedroom, minibar, in-room safe, individually decorated

Basic Room

8.8 out of 10
Excellent
(16 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Quadruple Room

9.4 out of 10
Exceptional
(8 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | 1 bedroom, minibar, in-room safe, individually decorated

Deluxe Double Room, 1 Queen Bed

9.2 out of 10
Wonderful
(20 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room

Family Triple Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Triple Room

9.6 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Grand Hotel Normandy by CW Hotel Collection

Hotel with an indoor pool, near Bruges Christmas Market
This smoke-free hotel features an indoor pool, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and tour/ticket assistance are on-site. Change of towels is available on request
Grand Hotel Normandy by CW Hotel Collection offers 64 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Grand Hotel Normandy by CW Hotel Collection's great location gets high marks from our customers. During your stay, you're just a quick walk from 't Zand Square. Free WiFi in public areas, an indoor pool and a gym are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, multilingual staff and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Bruges Christmas Market and Bruges Market Square
Grand Hotel Normandy by CW Hotel Collection offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Grand Hotel Normandy by CW Hotel Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Grand Hotel Normandy by CW Hotel Collection was completed in May 2021.

This 4-star Bruges hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 25 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.98 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10.00 for children
  • Uncovered self-parking fee: EUR 25 per night (in/out privileges)
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Bruges Floris Hotel
Floris Bruges
Floris Bruges Hotel
Floris Hotel Bruges
Hotel Floris Bruges
Floris Karos Bruges
Hotel Floris Karos
Karos Hotel
Floris Karos Bruges
Grand Hotel Normandy
Normandy By Cw Collection
Grand Hotel Normandy by CW Hotel Collection Hotel
Grand Hotel Normandy by CW Hotel Collection Bruges
Grand Hotel Normandy by CW Hotel Collection Hotel Bruges

Grand Hotel Normandy by CW Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 397 out of 603 reviews
Rating 8 - Good. 150 out of 603 reviews
Rating 6 - Okay. 32 out of 603 reviews
Rating 4 - Poor. 15 out of 603 reviews
Rating 2 - Terrible. 9 out of 603 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

COLLEEN, WAQUOIT

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the hotel - lovely breakfast buffet. Hotel bar was very nice. Rooms were lovely and the beds very comfortable. Easy walking distance to center of Bruges.
Stayed 1 night in Mar 2025

8/10 Good

Andy

Stayed 1 night in Apr 2025

10/10 Excellent

Steven John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived quite late in the evening, but the staff couldn’t have been more polite and understanding. Excellent food and a perfect location to travel around Bruges.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge comfortable room. Loved the roof terrace. Not a great deal of food selection for dairy free, was quite difficult at breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Julia Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great breakfast and a short walk (10 mins) to the centre of Bruges. Lots of nice bars and restaurants close by.
Stayed 3 nights in Mar 2025

8/10 Good

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom have no door, which for a couple's room can be an issue.
Stayed 4 nights in Mar 2025

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent staff. Beautiful breakfast.
Stayed 4 nights in Mar 2025

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique building layout, nice area around the pool
Stayed 1 night in Mar 2025

10/10 Excellent

Rhiannon

Stayed 1 night in Mar 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice hotel… room could do with some mire storage for clothes. However the staff were excellent and the breakfast was great
Stayed 2 nights in Feb 2025

10/10 Excellent

Noel

Travelled with group
Stayed 2 nights in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and facilities can't be faulted. It was excellent and made my stay enjoyable. Besides the excellent service, it is affordable and well situated, being 10 minutes or so walk from most of the important sights and restaurants. The rail station is also a 15-20min walk away, while a bus stop/interchange is 5 minutes walk away. One downside noted was the strong smell of old sewerage pipes in a section of the corridor immediately after the reception desk. I appreciate that this often can be a problem in old buildings, but until this is fixed, I would recommend the hotel place some candles in the area, which should burn-off/mask the smell. Would I recommend the hotel, yes!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean. Staff were very friendly and helpful. Family room was perfect enough space for everyone. Pool was decent and food for breakfast was very good. Just outside Bruges centre but only 10 minute walk.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rhidian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Would absolutely return someday. Staff was very friendly and helpful, swimming pool and breakfast were amazing!
Stayed 2 nights in Dec 2024

10/10 Excellent

Hayley

Stayed 2 nights in Dec 2024

10/10 Excellent

Marlon

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Very good highly recommended
Stayed 2 nights in Jan 2025

10/10 Excellent

Harmeet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable room - bathroom was very tiny though. Esa at check-in was extremely helpful, polite and friendly. So were all the other staff. Very good breakfast (loved the white cloth and matching cutlery). Location is very good - right next to the main square and yet away from all the rush. Overall, very good but also a bit pricey.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cant wait to go back

Amazing stay and we loved it here. Beds are comfy but may bring our own pillows next time. Staff are all very welcoming and polite. We shall return..
Stayed 2 nights in Dec 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in a great location

The hotel was beautiful situated in a great location in walking distance from Bruges market. On arrival the staff were extremely friendly and this continued throughout our stay. The room was small but ideal for a 2 night stay in the city. The room and bathroom was clean and we were provided with coffee facilities and toiletries. The hotel was in a great location abouts 15 minutes from both the markets and station. The hotel bar was very cosy and reasonably priced. I would highly recommend!
Stayed 2 nights in Dec 2024

10/10 Excellent

Sohvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel <3

Beautiful hotel in great location! Absolutely love the style of this hotel. The only downside was that the big breakfast was very animal product based. Please consider more environmental and animal friendly options. Thank you for having us!
Stayed 2 nights in Dec 2024