6/10 Okay
patrick, Bedford
Travelled with partner
25 Aug 2025
Disliked: Staff & service, amenities, property conditions & facilities
My key take always: Great location. Room security concerns. Poor customer service with evening staff. Overall decent accommodations, read reviews and know what you’re getting into.
Full Review:
This hotel is in a fantastic location, and Brugge itself was wonderful. The convenience of being able to stop into the hotel throughout the day really enhanced our trip. We had a romantic getaway and would highly recommend spending several days in Brugge. The mornings and evenings, when the crowds thin out, are magical. Getting up in the morning when things start to open to get coffees at izys and a waffle was an incredible start to the day. We’ll definitely be back to Brugge itself.
At first, I thought we’d happily stay here again. I was ready to give Martin’s Brugge a rave review for its location alone, but unfortunately our experience with room security and customer service on the evening shift left a lasting negative impression.
One evening, while we were in our room with the “Do Not Disturb” sign on the door, housekeeping scanned in unannounced around 6 p.m. (an odd time for cleaning). I was about to shower and my partner was napping. The deadbolt is the only lock, and it did not prevent entry since it was overridden by the housekeeping card. There is no latch bar, peep hole, or other safety features. We had to rush to stop housekeeping in the doorway. We were really alarmed that someone could so easily enter our room.
I went to the front desk to clarify whether the lock wa
patrick
Stayed 2 nights in Aug 2025
