2/10 Terrible
ADINA, NEW YORK
Travelled with partner
27 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at this hotel several times in the past, but this visit was an absolute disappointment. It’s clear that the property has aged significantly and that maintenance is no longer a priority.
From the moment I arrived, the issues started. The shower was broken, the magnifying makeup mirror light didn’t work because the bulb was burnt out, and the bathroom trash bin was damaged and dirty. The pedal you step on to lift the lid was broken, leaving only a sharp metal piece exposed — something you could easily injure yourself on.
Housekeeping was another major problem. From day one, the shower gel dispenser had barely a finger of product left, and for two days no one refilled it. When I finally asked the housekeeper about it, she told me she had no product because the bottles had recently been changed, and that I should go to the front desk myself to request a refill. This is completely unacceptable for a supposed 5-star hotel.
Throughout my entire 7-night stay, the room was never vacuumed even once. I had dropped some cookie crumbs the first day, and I watched them remain on the floor for a full week — being stepped on every day.
Another inconvenience: the front desk never had change when I needed to break larger bills. Again, something that should not be an issue in a hotel claiming 5-star standards.And when it was time to leave, there was no bellboy available to help with luggage — not to bring the bags from the room, not even to assist with loading them into a taxi
ADINA
Stayed 7 nights in Nov 2025
